The Leela Palaces Hotels and Resorts Reviews | Glassdoor

The Leela Palaces Hotels and Resorts Reviews

7 reviews

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7 Employee Reviews

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  1. "Decent learning experience!!!"

    Star Star Star Star Star
    • Career Opportunities
    • Senior Management
    Former Intern - Human Resources Trainee in Mumbai (India)
    Former Intern - Human Resources Trainee in Mumbai (India)
    Recommends

    I worked at The Leela Palaces Hotels and Resorts as an intern (Less than a year)

    Pros

    1) As an intern got a chance to understand the details of employee management in Hospitality sector
    2) Good Cafeteria

    Cons

    1) Was under utilized by the Manager
    2) More structured & substantial Internship pattern would be better

    Advice to Management

    Prior Project Planning especially for Interns & Trainees


  2. "Good to build your core skills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Mumbai (India)
    Former Employee - Assistant Manager in Mumbai (India)
    Recommends

    I worked at The Leela Palaces Hotels and Resorts full-time (More than a year)

    Pros

    You will be exposed to a lot of new things

    Cons

    Work life balance is very poor

    Advice to Management

    Flexibility is very important


  3. "A great learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends

    I have been working at The Leela Palaces Hotels and Resorts as an intern

    Pros

    Excellent guest service and standards.

    Cons

    Lack of co-ordination among employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Only Men of Substance bring positive change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Mumbai (India)
    Former Employee - Team Leader in Mumbai (India)
    Recommends
    Negative Outlook

    I worked at The Leela Palaces Hotels and Resorts full-time (More than a year)

    Pros

    Informal environment with flexibility of moving laterally.

    Cons

    Wrong people handling wrong positions.
    Second rung leaders blindly imitating top ranked hotels processes without understanding the ground realities. Over jest to prove themselves as mavericks make business suffer.

    Advice to Management

    Understand what the Company is all about and move along those lines instead of competing with an entire differently managed and culturally different competitors. Crave a niche and take pride in what they are and not in what they should rather be.


  6. "Intern Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Marketing Intern in Mumbai (India)
    Former Intern - Marketing Intern in Mumbai (India)
    Doesn't Recommend
    Neutral Outlook

    I worked at The Leela Palaces Hotels and Resorts as an intern (Less than a year)

    Pros

    Some great people and managers. The brand is great.

    Cons

    High up people and owners make everyone scared of them. Some of the upper management is REALLY rude to employees and everyone runs around to make the owning family happy.

    Advice to Management

    Be nicer to employees!


  7. Helpful (1)

    "Disappointing experience but adds a lot to my CV"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Catering Sales Executive
    Former Employee - Catering Sales Executive
    Doesn't Recommend
    Neutral Outlook

    I worked at The Leela Palaces Hotels and Resorts full-time (More than a year)

    Pros

    Adds enormous weight to your CV as the company is one of the best known names in Indian Hospitality and is an upcoming name in international hospitality. Salary is among the highest in the Indian industry. Standards and processes in some of the units are good.

    Cons

    No standard procedures and practices. Employee focus & benefits are very low, employee development is not a priority for the management, employee opinions are not considered by the management, the management looks for any way to circumvent state & central govt laws with regard to employee benefits if it saves them money. Employees are expected to work 15 hours a day for the "good" of the company. The management does not hire extra staff to help. Employee surveys are conducted and then the results ignored. Employees that quit are not replaced so that the company can save money.

    Advice to Management

    Please work on the above listed cons, a happy employee makes a guest happy. Any guest can tell the difference between an employee who is faking happiness and one that is actually happy.


  8. "Amazing industrial insight and experience in conflict resolution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Restaurant Manager in Mumbai (India)
    Former Employee - Assistant Restaurant Manager in Mumbai (India)
    Doesn't Recommend
    Negative Outlook

    I worked at The Leela Palaces Hotels and Resorts full-time (More than 3 years)

    Pros

    Five star deluxe hotel with utmost standards.
    Food & beverage and accommodation facilities are excellent.
    Experienced staff.
    Amazing Human Resource & Training departments.

    Cons

    Systems and processes are not in place.
    Growth is stagnated.
    Promotions and festivals are not marketed well, hence monies spent are under-utilized.
    The loyalty programme called Connoisseur Club is a big let down.

    Advice to Management

    Investment towards media activities must beef up what with competition taking the major chunk of business by effective promotion strategies.



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