The Little Clinic Reviews | Glassdoor

The Little Clinic Reviews

Updated January 20, 2018
89 reviews

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2.3
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Mike Stoll
30 Ratings

89 Employee Reviews

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Pros
  • Days off during the week, but did have to work 12 hour shifts (in 4 reviews)

  • They have relatively good pay and benefits but are slowly but surely chipping away at that (in 6 reviews)

Cons
  • The wait time are crazy and you have no work life balance (in 4 reviews)

  • Long hours, mandatory overtime at end of day (in 6 reviews)

More Pros and Cons

  1. "Patient Care Technican"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pct in Louisville, KY
    Current Employee - Pct in Louisville, KY
    Recommends

    I have been working at The Little Clinic full-time (Less than a year)

    Pros

    12 hour shifts, awesome benefits, competitive pay, good people to work with, good opportunities along with educated health providers and great leadership.
    Only 9 hour shifts on weekends (we work every other weekend)
    Overtime available
    You don't have to be a certified MA.

    Cons

    Work 2 weekends a month


  2. Helpful (1)

    "Nurse Practitioner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Nurse Practitioner in Louisville, KY
    Former Employee - Family Nurse Practitioner in Louisville, KY
    Doesn't Recommend

    I worked at The Little Clinic full-time (More than 5 years)

    Pros

    Reasonable pay, but don’t count on any raises
    Pretty good insurance
    Life insurance = to yearly salary free.

    Cons

    Long hours, mandatory overtime at end of day
    Increase of duties, see pts. Perform inventory, place supply orders, clean clinic, call backs on all pts.
    Work alone at times with census
    of at least 25-35 pts
    Increasing new services
    introduced without any training
    only emails
    Only feedback usually negative.
    Pto hard to arrange

    Advice to Management

    Respect your professionals. Increase personal visits to clinics.
    Increase communication with employees.
    Have regular staff meetings

  3. "Nashville Corp Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Negative Outlook
    No opinion of CEO

    I have been working at The Little Clinic full-time (More than 3 years)

    Pros

    OK benefits for when I was hired years ago
    some great people work here
    With some bosses flexible scheduling can happen - most departments but not all

    Cons

    Currently going through major changes and it is scary and the unknown, many have left or been given severance, early retired. Changes happen but leadership says they are transparent but they really are not. Lots of people have assumed workload form those who left, so are overworked. Not currently a motivating environment to be in, especially if you are worker who goes above and beyond.
    Pay is low for same job in different companies.
    Communication is lacking.
    Not a lot of room to grow or become leaders, as they often eliminate positions to save money and someone already working gets more work.

    Advice to Management

    Communication needs improvement, acknowledgement of hard workers could be more often, stop giving more work to those already overworked and deal with those who do under the minimum. be more engaged with your office staff regardless of state you are in, Cincinnati or Nashville.

    Mike Stoll is no longer CEO, Colleen is and she is energetic, friendly and outgoing. When she is in Nashville she always comes to the office and speaks to all employees, she is approachable and we appreciate that.


  4. Helpful (2)

    "NP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at The Little Clinic full-time

    Pros

    You learn a lot. Every day is really different.

    Cons

    They got rid of our help in the mornings so providers do all opening tasks alone for the first hour. Also in six month's I've worked 1/3rd of the time without a pct due to very high turnover rate with them. Makes it very challenging in a busy clinic. Very long days-they expect you to stay up to an HOUR after closing if there are patients which has you doing more like a 13 or long hour shift. If you are on call-expect to be activated. The on call process is horrendous. If there is a hole in another clinic instead of finding coverage or preparing to close the clinic, they abuse the on call person and make them drive up to two hours distance to go work on that clinic. Other jobs I have done-would not do that to providers. It's very unfair and ifyou don't do it, counts as an "occurrence". Also the customer 1st promise doesn't fit with a healthcare facility. Maybe it does when selling grapefruits at the check out. But it doesn't mesh well with antibiotic seekers who have a cold for 12 hours. You need to not expect us to make the customer happy when-they are NOT always right.

    Advice to Management

    Pay more $ to proviers (really underpaid especially in the busier clinics), put pct's back on for a full shift (cutting their hours not only made them quit, but it's stressful for providers for first thing int he morning there is a line and we have to register patients, very confusing work flow). Quit abusing the on call option-it should be RARE that a provider has to go in, not a given. Other retail health jobs didn't do this.


  5. Helpful (1)

    "For Profit clinic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Technician in Greenwood Village, CO
    Current Employee - Patient Care Technician in Greenwood Village, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Little Clinic full-time (More than a year)

    Pros

    The clinic is poised to truly provide a service and help the public
    Is staffed by Nurse Practitioners. You get access to the 10% Employee discount

    Cons

    The company DOES NOT CARE about patients. Might as well call them customers because they want their money. They do not want to use their position in a grocery store to better the community or help the people. They want providers to rush through patients like a turn style when they should be spending time doing patient care, that it what providers do. In 20 minutes you can barely cover the medical issues and find solutions, must less find other problems like mental health, nutrition, support systems etc.

    Advice to Management

    Care about patients as a whole person with needs and not just a walking pocket book.


  6. Helpful (5)

    "Nurse Practitioner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Practitioner in Cincinnati, OH
    Current Employee - Nurse Practitioner in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Little Clinic full-time (More than 3 years)

    Pros

    Benefits are fairly decent although they are slowing chipping away at that...they already have from years ago- less vacation time now offered to new employees

    Cons

    Long work hours- sometimes required to stay for 13-14 hours. Clinic closes at 730p yet management expects you to continue to see pts through 8:15p. Then there are countless other duties to try to incorporate into your very hectic day as well...
    Negative negative management. No positive feedback ever from management. Management is a dictator type management...bad managers that feel threatened by strong nurse practitioners. Recent taking away of 1 hr of a PCT in the morning is terrible for business in general. The NP is required to come into a clinic where she may have 6=8 pts already waiting to be seen and no pt care technician to help sign these pts in. Patients repeatedly leave due to frustration- great way to conduct a business.
    TLC conducts a culture of hiring only young, attractive nurse practitioners- they discriminate against older workers and there is definitely no room for advancement in this corporation unless you kiss up to the manager, who is insecure and threatened by many of her Np's in the region.
    I would not advise coming to this place. It is a revolving door. They do not appreciate experience and they do not care about retention.

    Advice to Management

    So very sad that you work on the process of intimidation with your staff. Open door policy is definitely not in place here. Management does not want to hear what is wrong and what really needs to be resolved by their Nps. They want to cruise along at their hefty salaries...and be left alone.


  7. Helpful (6)

    "Physician Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physician Assistant
    Current Employee - Physician Assistant
    Doesn't Recommend
    Negative Outlook

    I have been working at The Little Clinic full-time (More than a year)

    Pros

    Caring for people who might otherwise not see a provider is valuable. No drug seekers as TLC has chosen to not provide prescriptions for Scheduled medications.
    Lower acuity patients overall including sick visits, physicals, vaccinations and medication refills. Pretty good job for a new PA or NP so they can build confidence in interacting with patients.
    Decent PTO.
    Work life balance is excellent, because acuity is low and charts are completed prior to leaving work (mostly).
    Management is very enthusiastic, which can be both a pro and a con.

    Cons

    The function of a walk in clinic is for quick care. TLC is trying to move more towards primary care, but those offices usually have more staff and infrastructure to do so. Also, I feel like Kroger is getting more concerned about the bottom line. TLC doesn't make any money for the company yet and it seems they are starting to sweat about that.
    Management is decreasing PCT hours and increasing both PCT and provider responsibilities in ways that aren't practical or realistic. While I understand all jobs change over time, it seems like a desperate stretch to me in some cases.
    Most of the company is geared toward NPs.
    PA pay is significantly less than the average in Arizona by about $16K. I was told by another colleague that NPs are paid more than PAs, but I cannot verify that.
    Less CME money than most, about $1500/yr and they do not include licenses that "aren't required", like DEA (which they won't pay for).
    Now they are requiring advance notification for CMEs before they will authorize reimbursement, another red flag for the company.
    PTO can sometimes be hard to get for a particular conference (AAPA, etc) if more than one person in the whole state wants to go to it. Sometimes there is a problem with retention, so that makes it worse.
    PCTs are not appreciated nor well paid, so there is frequent turnover there. That position can be filled by an LPN but I haven't seen one in a while.
    ECW is fine, but an unattractive interface (no style points) and hard to read later. ECW requires closing and opening of appointments and work flow is clunky.
    I had a patient look at my computer the other day and say how old it was (while I was waiting for it to continue typing, twiddling my thumbs).
    Also, you are only able to clock in 5 minutes early, and the multiple computers take 10 minutes to log on (each). They are fine if you want to show up early and not get paid for it, which I find frustrating, especially when it has been really busy.

    Advice to Management

    Don't tell us we are getting a carrot when it's actually the stick. Also, TLC shouldn't try to be an urgent care or primary care, because the staff and facilities do not support it. And frankly, some things should not occur in a grocery store.
    Please update the equipment if possible.
    Allow early clock in when reasonable during busy season.

  8. "A terrible workplace environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nurse Practitioner in Louisville, KY
    Former Employee - Nurse Practitioner in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Little Clinic (More than 3 years)

    Pros

    Can always pick up hours bc people quit or get fired constantly. Red flag to run from this company.

    Cons

    Poor training. Poor leadership all across from local to corporate. You are insulted by leadership & no help from them. Trying to make money off anything & told to not turn any patient away even if they have no business in the clinic for their complaint & even needs to be referred out. Seems unethical and waste of time, money for patients but again TLCs focus in money-not care. The Louisville leaders are a disgrace on this.

    Advice to Management

    All management needs to open their eyes. They are the issue of concern.


  9. Helpful (4)

    "NP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Practitioner in Cincinnati, OH
    Current Employee - Nurse Practitioner in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Little Clinic full-time (More than a year)

    Pros

    no concerns with drug seekers as you are not allowed to prescribe controlled substances

    Cons

    weak management, dictator style decision making from corporate, more concerned about generating visits for revenue than doing the right thing for patients. absolutely no common sense. providers are consistently put in a no win situations- customer is always right, and satisfaction is most important to corporate and management, so providers are treated like antibiotic vending machines.

    Advice to Management

    spend some time with the providers and staff on the front lines. educate yourselves on what is really going on in your clinics as the populations they see and their locations are all different. Use some common sense when making staffing and policy decisions rather than relying on statistics and textbooks alone. require your managers and directors to have formal training and experience as well as leadership training as most get little to none as part of their nursing/NP curriculum


  10. Helpful (1)

    "pct"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Little Clinic full-time

    Pros

    getting to work one-on-one with patients

    Cons

    micromanagement
    long hours
    too many tasks for little pay
    hard to take time off


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