The MENTOR Network Reviews | Glassdoor

The MENTOR Network Reviews

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Found 992 reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
28%
Recommend to a Friend
25%
Approve of CEO
The MENTOR Network CEO  Bruce Nardella
Bruce Nardella
208 Ratings
Pros
Cons
  • "Low pay and no raises makes it hard for employees to stay(in 58 reviews)

  • "Upper management is disconnected from the hard work that entry level staff do(in 53 reviews)

More Pros and Cons
  1. Featured Review

    Helpful (1)

    certified nursisng assistant

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Certified Nursing Assistant in Gilroy, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The MENTOR Network full-time for more than 2 years

    Pros

    The mentor network provides a great enviroment to work in! All the employees are very easy to get along with! The long days go by fast and the teamwork is awesome! Definately a job i plan on keeping for awhile!!!

    Cons

    Short staffed on some occasions

    Advice to Management

    Management is awesome as it is!

  2. Direct support professional

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Direct Support Professional in Long Beach, CA
    Recommends
    Positive Outlook

    I have been working at The MENTOR Network full-time for more than 2 years

    Pros

    Its a very fulfilling job that i really enjoy helping other fill theyer daily routines

    Cons

    Having to leave my clients after forming a bound with them..

  3. As a large company...they can do so much better

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Program Director 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The MENTOR Network full-time for more than 2 years

    Pros

    Flexible hours Employee appreciation (at office)

    Cons

    I was really excited to work here initially. When I started they were just so many things I began to see that needed improvement. There were no employee reviews or incentives. Poor pay and extremely high expectations. Mentor gives you way too much on your plate and yet they expect you do more. Group homes are under staffed and residential staff can care less about their job, simply because they pay is not worth the work...

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    Advice to Management

    Each title position wears too many hats to actually do THEIR own job. Mentor is US wide yet there are no employee benefits to get them to stick around and care about what they do. Provide tuition reimbursement and further training to staff. A supervisory training should be provided when promoting within as not all staff can or know how to lead a team.

  4. program service co

    StarStarStarStarStar
      Current Employee - Program Service Coordinator 

      I have been working at The MENTOR Network full-time for more than a year

      Pros

      good benefits for job as well as pay

      Cons

      travel , time, distance , waiting

      Advice to Management

      make hiring process more concise

    • Great Co-Workers, Horrible Management

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Direct Support Professional in Saint Cloud, MN
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at The MENTOR Network full-time for more than 2 years

      Pros

      Amazing co-workers (the ones who showed up) Get to do a lot of great activities with clients Build relationships with people from many different backgrounds

      Cons

      Managment does not care. They overwork staff, don't disipline staff if they don't show for shifts or mistreat clients. Had a client that was being abused during home visits and reported it, but management did nothing to follow up. If you ask to be switched houses (client became violently aggressive), they will not switch you - despite saying they would upon hiring. Had a co-worker who'd worked for the company for 15+...

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      Advice to Management

      Listen to your staff. Give raises to staff who deserve it and discipline staff who is negligent.

      The MENTOR Network Response

      January 18, 2019Employee Experience Team

      We are deeply troubled by your review, we take any claim of abuse or quality of care seriously. We want to reassure you that we will look into the details of this review, but will need additional information. Although you have left the organization, we want to hear from you, and ...

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    • DSP, for over 5 years working at the same house

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - DSP in Buffalo, MN
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at The MENTOR Network full-time for more than 6 years

      Pros

      My clients and work hours

      Cons

      We have heard over and over management hires people just to get the position filled we have had very sketchy people come in and a few weeks or months later we have had to make a “case against them” to prove they were unfit. All clients deserve good service and people with experience, . It’s also been a huge bummer to work here for 5 years and get one raise of .20 cents when I first started. We all recently got a dollar...

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      Advice to Management

      Really look into who your hiring, and give compensation / rewards for those giving you good service and staying with you when the ratio of most people are in and out.

    • Too much gossip and delegation within management

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Rochester, MN
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at The MENTOR Network full-time for more than 6 years

      Pros

      If you land a position in a relaxed house, its super easy work. Just dont let that get to your head otherwise you will find yourself on your phone too much and getting disciplinary action (if the management even either cares or has the courage to do so.)

      Cons

      Upper managment seems to like to push tasks off to others which in turn gets pushed off to others which in turn gets pushed off to others. Fair bit of gossip happens and hiring/recruiting/advertising that REM river bluffs is hiring seems to be non existent or being treated via favoritism. Its to the point where I cant take sick time due to being so short staffed with un reliable staff and I end up subjecting my clients...

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      Advice to Management

      Actually help the houses out instead of sitting at the office all day. I dont think program directors should office out of regional since it feels like they dont even follow up with their program supervisors or train them for that matter.

    • Helpful (4)

      The Walmart of the industry

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Los Angeles, CA
      Doesn't Recommend
      No opinion of CEO

      I worked at The MENTOR Network full-time for more than 6 years

      Pros

      Most people care about the population they serve

      Cons

      Unethical Overall Business. Those at the very top are in it for the money, they make the 6 and 7 digits. The people who do the direct work are paid little to nothing and the benefits are poor.

      Advice to Management

      Put more time and energy into the direct staff, they deserve it. Pay more attention to quality and transparency than making money.

      The MENTOR Network Response

      January 18, 2019Employee Experience Team

      Thank you for your efforts here at The MENTOR Network – more than 5 years of employment with us, is just great – we know how much impact that consistency and longevity has with those we serve, and we are sorry to see you go. It’s unfortunate that not all of our employees get ...

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    • Not good

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at The MENTOR Network

        Pros

        They have group home services everywhere

        Cons

        Short staffed, lack of quality employees, the clients in many houses are upset with the amount of turn over. (totally understand this) 5 different employees showering, doing cares for clients a week!!!

      • Low pay-long hours

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - DSP 

        I have been working at The MENTOR Network full-time

        Pros

        Lots of downtime. Good for college students.

        Cons

        Lowest pay in the area.

      Found 992 reviews