The MENTOR Network Reviews | Glassdoor

The MENTOR Network Reviews

Updated April 23, 2017
510 reviews

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510 Employee Reviews

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Pros
  • Developing relationships that make a difference (in 17 reviews)

  • flexible schedule, friendly staff, opportunity to move into management (in 16 reviews)

Cons
  • All your compassion is for the consumer but you have none for the employees, no raises, managers that have no power over their staff (in 36 reviews)

  • Upper management seems to be on a one-way track of mind and that's let's make the money (in 30 reviews)

More Pros and Cons

  1. "Therapeutic Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Therapeutic Counselor in Portland, OR
    Former Employee - Therapeutic Counselor in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The MENTOR Network full-time (More than a year)

    Pros

    Flexible Hours, Great workplace culture

    Cons

    layoffs, budget cuts for health care

    Advice to Management

    Prepare employees for layoffs instead of "surprising" them

    The MENTOR Network Response

    Feb 28, 2017 – Employee Experience Team

    We are pleased to know that you enjoyed your experience with our organization. We value our employees, and only come to layoff decisions as a last option. In this situation, our programs were ... More


  2. "RN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff RN in Portland, OR
    Former Employee - Staff RN in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The MENTOR Network (More than a year)

    Pros

    Very nice staff, very supportive, paid well.

    Cons

    Too many levels of managers

    Advice to Management

    cut the middle

    The MENTOR Network Response

    Feb 27, 2017 – Employee Experience Team

    We’re proud of the dedicated and talented employees who work across our organization, and we’re glad you had a positive experience working with us. We value your feedback and we’re sorry to have ... More


  3. "Direct support professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mental Health Technician in Miami, FL
    Current Employee - Mental Health Technician in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The MENTOR Network full-time (More than 10 years)

    Pros

    Being able to assist some people with some skills that they can use and their everyday living.

    Cons

    Not having a good team .

    The MENTOR Network Response

    Feb 14, 2017 – Employee Experience Team

    Thank you for your long tenured service and your commitment to our mission. We appreciate all that you do to positively impact the lives of the people we are privileged to serve. We encourage you to ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DSP in Wheeling, WV
    Current Employee - DSP in Wheeling, WV
    Doesn't Recommend
    Negative Outlook

    I have been working at The MENTOR Network full-time (More than a year)

    Pros

    When clients make improvements because of you.

    Cons

    They only care about money.

    The MENTOR Network Response

    Mar 16, 2017 – Employee Experience Team

    Thank you for providing your feedback and for the work you do supporting the individuals we serve. Our focus has always been on providing quality services to the people we support. We’re sorry to ... More


  6. "DSP for a year and a half"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Akron, OH
    Former Employee - Anonymous Employee in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The MENTOR Network full-time (More than a year)

    Pros

    The clients. NOTHING elselse for sure!

    Cons

    They have found bed bugs in their homes and they do not tell anybody about them. This includes the staff, clients and clients family. Unethical!!! So so wrong! Their management work the Program Coordinators like dogs and treat them like crap. Understaffed ALL the time. Very high turnover. Too many people higher up than DSP's try and control too many things that they should not in clients life.

    Advice to Management

    Keep the staff that have a heart and get rid of one's that don't have a heart. Wait a minute.. then most of management will be out of a job!

    The MENTOR Network Response

    Feb 28, 2017 – Employee Experience Team

    We appreciate hearing your feedback, and regret that you felt your concerns went unaddressed. We take health and safety very seriously, and encourage all employees to speak with their supervisor or ... More


  7. Helpful (4)

    "A waking nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DSP in Mankato, MN
    Current Employee - DSP in Mankato, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The MENTOR Network full-time (More than a year)

    Pros

    Amazing clients who deserve better care. Like a previous reviewer said, it is the only reason people show up to work.

    Cons

    Let's see... The houses are perpetually understaffed because you can make more money working at McDonalds. Literally. And the management keeps it that way. There are shifts in my house that have been vacant for almost a year. A year! And no one has even tried to fill them! That means week in, week out, certain clients have regularly been without regular staff! But I guess it saves the corporate structure some money, so it persists. No big deal, especially when no one from the Mentor Network corporate side has to ever see the people I work with.

    I have worked for other Human Service companies in different states, and the Mentor Network is easily- hands down- the WORST one I have ever worked for.

    Advice to Management

    Fire everyone and start over.

    The MENTOR Network Response

    Feb 22, 2017 – Employee Experience Team

    Thank you for sharing your feedback. We understand that staffing issues are a challenge and how important it is to have consistent staff to support the individuals we serve. While we are working on ... More


  8. "Look at other similar companies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Support Professional in Indianapolis, IN
    Current Employee - Direct Support Professional in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The MENTOR Network full-time

    Pros

    As much overtime as you want but honestly too stressful

    Cons

    Constantly left alone with 8 clients as a DSP

    Advice to Management

    Even out workload


  9. Helpful (4)

    "Program Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Director in Madison, WI
    Current Employee - Program Director in Madison, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The MENTOR Network full-time (More than 10 years)

    Pros

    Excellent quality services and they like to promote within the company. Flexible work schedule depending on the position. Working with consumers is rewarding and ensures no day at work is ever the same.

    Cons

    The last time annual raises were given was in 2007. There is no benefit for long term employees they make the same as new employees. The work gets piled on and they show no appreciation for the employees which deliver the services that make them a top provider.

    Advice to Management

    Advocate for the employees that are the bread and butter of our great company. Remember that without them it would be no Mentor Network. Remember that management is no easy job and Only the Good management teams and good managers retain employees. We need to give raises based on reviews if not the poor employees that don't meet standards are rewarded with the same amount of compensation as employees that exceed expectations consistently.

    The MENTOR Network Response

    Jan 27, 2017 – Employee Experience Team

    Thank you for writing such a comprehensive review. We value your feedback, with your perspective as a long tenured employee. You are absolutely correct, without an excellent and caring staff, we ... More


  10. Helpful (1)

    "Direct Support Professional- Lead Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Millsboro, DE
    Current Employee - Anonymous Employee in Millsboro, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The MENTOR Network full-time (More than 3 years)

    Pros

    Good experience working directly with clients. Very little hard labor. Flexible hours, very easy to work part-time or in conjunction with another job

    Cons

    Trainings are not scheduled at feasible

    Advice to Management

    Consider all the employees and clients in your system with every choice. Make each choice thoughtfully and carefully after much research. Follow new trends in this work and move with the current research to stay ahead and be superior. Measure yourself not only up to other programs but by your staff and clients do not be afraid of satisfaction surveys, they could help a lot

    The MENTOR Network Response

    Jan 27, 2017 – Employee Experience Team

    Thank you for your thoughtful feedback. We’re happy that you’ve had an overall positive experience with us thus far, and will take your advice to management into consideration. If you have any other ... More


  11. Helpful (1)

    "Regional and Area Directors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toledo, OH
    Former Employee - Anonymous Employee in Toledo, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The MENTOR Network full-time (More than a year)

    Pros

    Making a difference in the lives of the developmental disabled clients we served.

    Cons

    Absolutely no guidance from senior management. Always defending actions instead of being given support and a chance to shine.

    Advice to Management

    Show up to do more than discipline. Keep a promise once in a while.

    The MENTOR Network Response

    Feb 9, 2017 – Employee Experience Team

    Thank you for sharing your feedback. We are glad you found satisfaction in enhancing the lives of others, but regret to hear that you didn’t feel appreciated during your time with our organization ... More


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