The MENTOR Network Reviews | Glassdoor

The MENTOR Network Reviews

Updated April 23, 2017
510 reviews

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510 Employee Reviews

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Pros
  • Developing relationships that make a difference (in 17 reviews)

  • flexible schedule, friendly staff, opportunity to move into management (in 16 reviews)

Cons
  • All your compassion is for the consumer but you have none for the employees, no raises, managers that have no power over their staff (in 36 reviews)

  • Upper management seems to be on a one-way track of mind and that's let's make the money (in 30 reviews)

More Pros and Cons

  1. Helpful (2)

    "Residents were cool. Staff not so much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Support Professional in Holmen, WI
    Former Employee - Direct Support Professional in Holmen, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The MENTOR Network full-time (More than a year)

    Pros

    *flexible schedule
    *friendly and welcoming clients

    Cons

    *under staffed
    *staff discussed clients in a demeaning way in front of others "Ugh I can't believe she peed on the floor again!"
    *management overlooked mistreatment of clients by staff because they were reliable
    *not much room for advancement

    Advice to Management

    remember that these people have a right to fair treatment. if staff are mistreating or talking poorly about clients, they need disciplinary action and or be made to retake sensitivity training. it is not cool to see mistreatment and then listen to clients cry about how they've been treated.

    The MENTOR Network Response

    Nov 22, 2016 – Employee Experience Team

    Thank you for sharing this information. We take matters like this very seriously, and strongly urge you to contact our Compliance Hotline as soon as possible with your concerns. You can find our ... More


  2. "Great place horrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DSP in Merced, CA
    Former Employee - DSP in Merced, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The MENTOR Network full-time (More than a year)

    Pros

    The clients are great and the relationships you build with them are amazing, they teach you a lot and open your eyes.

    Cons

    The higher ups are rude don't care and just over all poor judgement and only care about money and they try and cheat you every step of the way even though your barely making anything

    Advice to Management

    Learn to care

    The MENTOR Network Response

    Feb 1, 2017 – Employee Experience Team

    We’re disappointed to hear that you had a negative experience with our organization. The MENTOR Network is a mission-based organization that truly values people; both our employees and the ... More


  3. "It's a shame"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Mentor used to be a wonderful place to work. Caring people commited to helping those in need.
    It has become a money driven company with no concern for people (clients or staff) - only profits.

    Cons

    Top heavy in Senior Management. Most are riding out the storm because they are issued HUGE bonuses while the average employee hasn't had a raise in years and insurance rates are obscene.

    The MENTOR Network Response

    Jan 27, 2017 – Employee Experience Team

    We’re sorry to hear that you have left The MENTOR Network with a negative perception of the company. As a mission-based organization, our focus has always been on providing quality supports to the ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Money hungry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DSP in Rochester, MN
    Former Employee - DSP in Rochester, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The MENTOR Network full-time (More than a year)

    Pros

    Working with the clients and seeing them grow and learn was really the only good part about this being at this job.

    Cons

    The company only cares about money, not their employees or their clients. They will hire anyone just to be able to say they have someone in the houses. Employees sit around doing nothing but there is no discipline at all and good employees end up picking up the slack. They don't pay well and won't give raises unless the state gives a raise. They are also extremely disorganized and unprofessional. I tried to work for this company in another location but I showed up to the interview and they clearly did not want me there as I was ignored for over an hour. Would never recommend this company to anyone. I feel bad for the clients whose services are through here.

    Advice to Management

    Actually care about your employees and your clients. Maybe make a point to introduce yourselves and stop by the houses so you know what's really going on. Actually do some work once in a while.

    The MENTOR Network Response

    Jan 26, 2017 – Employee Experience Team

    We appreciate you taking the time to provide us with your feedback and sharing your rewarding experience supporting the individuals we are privileged to serve. We do strive to ensure our employees ... More


  6. "Worst place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Support Professional in Greensburg, IN
    Former Employee - Direct Support Professional in Greensburg, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The MENTOR Network full-time (More than 3 years)

    Pros

    Working with some of the clients

    Cons

    Pay not enough for what you do, hours, if someone does not show up for work you have to stay at least 16 hours, use your car to drive the clients every where doctors and outings, work. Be prepared for the wear and tear on your vehicle. Clients damage car. Management does not answer calls even if you have an emergency it goes to voice mail. You get written up for small civil things .

    Advice to Management

    Get managenent that answers there phone's. God forbid if there is a real emergency. Being a manager is being on call 24 hours. Do not ignore your employees calls. Mabagement needs to listen to your employees. Pay more

    The MENTOR Network Response

    Jan 26, 2017 – Employee Experience Team

    We appreciate you taking the time to write a review, and regret to hear that you did not have a positive experience with us. The role of a DSP is not an easy one, and we understand the challenges we ... More


  7. "Skills trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DSP in Portland, OR
    Former Employee - DSP in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at The MENTOR Network (More than a year)

    Pros

    Good place to gain experience in the field.

    Cons

    Low pay. Company lowers your pay without informing you. Work full time and only get paid for 7 hours of paid holiday pay. Paid time off is only 6.6 hours a month if you work a 40 hour week, this includes sick leave. So if you get the flu, you will have no vacation time.

    Advice to Management

    Support employees with back up when we work alone, particularly with aggressive clients. Employees should be allowed to call police when being threatened by more aggressive clients. Stop telling your employees this is the chance they take when working in this field.

    The MENTOR Network Response

    Jan 25, 2017 – Employee Experience Team

    We appreciate you taking the time to write this review, and we regret to hear that you had a negative experience with our organization. Although we have lost you as any employee, we strongly ... More


  8. "Program Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Coordinator in Reynoldsburg, OH
    Current Employee - Program Coordinator in Reynoldsburg, OH
    Recommends

    I have been working at The MENTOR Network full-time (Less than a year)

    Pros

    Working with The clients in there homes

    Cons

    always short staffed, working every weekend

    Advice to Management

    none

    The MENTOR Network Response

    Nov 17, 2016 – Employee Experience Team

    Thank you for your review. We hope you continue to have a personally and professionally rewarding experience throughout your career with us. We understand how difficult it can be to provide ... More


  9. "They have a lot of work to do"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Agent in Portland, OR
    Current Employee - Personal Agent in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The MENTOR Network full-time (More than a year)

    Pros

    Flexible schedule, very compassionate coworkers, the feeling that you're helping others. I love the social aspect of my job, and that I get to make a difference in people's lives every day!

    Cons

    Everyone is underpaid. Some people make literally 10 dollars an hour for work that nurses do. It's shocking how low the wages are. The benefits are also very poor. The company just goes through DSPs quickly because they refuse to raise wages and give them very hard jobs.

    Overall, I love what I do, and I'm happy at Mentor. I have a great team of coworkers, and I love helping people. However - there is a reason the turnover is high. Very, very high. It's just not a very good company.

    Advice to Management

    Raise the wages! Seriously! The wages you offer is affecting the care of your clients. Low wages means unhappy employees and high turnover. That's not good for anyone.

    The MENTOR Network Response

    Nov 15, 2016 – Employee Experience Team

    Thank you for sharing your feedback with us. As a mission-based organization, we believe it is important for our employees to feel valued, as they provide great value to others. The human services ... More


  10. "Office Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Coordinator in Dedham, MA
    Former Employee - Office Coordinator in Dedham, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing Co-Workers, building relationships with consumers and host home families. Flexible work hours (Depending on Manager/Program). Job security. Senior management is approachable and treats you as part of the team rather than another employee. The Executive Director, Paul Cataldo is one of the most inspiring and amazing men I have ever encountered.

    Cons

    Benefits were really great at one point, they are not at this time however.
    Program Directors (middle management) delegates everything, no leadership, never reachable, pretty much useless. Extremely high turnover. More consumed about profits and than consumers.

    Advice to Management

    Listen to your employees you will end up retaining them for longer periods.

    The MENTOR Network Response

    Nov 15, 2016 – Employee Experience Team

    We are so pleased that you had a positive experience at The MENTOR Network, both with your co-workers, executive director and the people we serve. We appreciate your feedback. We regret to hear ... More


  11. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - California (CA) in Chesapeake, VA
    Former Employee - California (CA) in Chesapeake, VA

    I worked at The MENTOR Network full-time (More than 3 years)

    Pros

    You created some wonderful relationships with the consumers.

    Cons

    Directors really need reevaluate consumers that need to be place in centers instead of the community.


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