The Mark Travel Corporation Reviews

I greatly appreciate you taking time to provide feedback on your experience working in groups at Mark Travel. We use all feedback as a great opportunity to learn from our team member’s experiences to help continue to grow and evolve the department. Thank you for the kind words on the leadership team. As an organization, we are lucky to have a fine team of leaders that aren’t afraid to get their hands dirty and do what is necessary to support the team. The comment I enjoyed most was on your experience with the other team members. I consider myself very lucky to be able to work with such an outstanding and hardworking team each and every day. As a department we have grown a lot over the past few years and it is the energy and passion of the team that has been the biggest driver of that growth.

In terms of the items you have listed as cons, again I appreciate you being honest with your feedback because this is how we are going to continue to grow. The technology piece is something we have and continue to invest heavily in and have made some tremendous strides over the past couple of years. We have many team members within groups that have commented on how much better the technology has gotten which in turn has allowed them to be much more efficient with their daily tasks. While a lot of progress has been made, there is still more to come and what gives me great confidence is the organization’s commitment to groups and their willingness to continue to invest in the team and technology we are using. In addition, we have received a lot of feedback recently from travel agents that are using our new group booking platform and they have been commenting about the ease of use and ability to be much more productive in booking groups. Travel agents have stated we are far and away ahead of our competition when it comes to group technology. With all that being said, this is something we will continue to invest in and I am really excited about what the future holds for our technology both for our team and for the marketplace.

Your comments about pay is something we look at closely as an organization and are often evaluating and adjusting pay scales to ensure we are compensating team members appropriately for the tasks they are performing. Discussion of pay can be a difficult one, but I can say that I wouldn’t have just celebrated my 15th anniversary with the company if I felt the organization wasn’t fair with my compensation or more importantly my team’s compensation. My greatest priority as a leader in groups is centered around the team and their wellness. Ensuring the team is being compensated fairly is certainly an important aspect of that. One other point to make in regards to pay is centered around something I am very passionate about and that is the opportunity for continued advancement within the organization. There certainly is great opportunity to grow within the group team to achieve a higher level role and subsequently higher pay. In addition to this, with Mark Travel being such a large organization, there is also great opportunity to continue to grow your career in other departments as well. Over the years, we have had numerous team members be promoted from within groups and also have had team members take roles outside of the group team to further advance their career. Our leadership team is always very supportive in discussing with the team on the different opportunities both within and outside of the team in regards to future professional growth.

As I started out, the only way we are going to continue to grow is to listen to those that are most important, our great team of people. I do hope your new endeavors are going well and appreciate you taking the time to provide your feedback.

All the best,

Mike E – Director of Groups... MoreLess

I find any homophobic or transphobic or other bigoted comments or "jokes" personally offensive. We have a mechanism in place internally to bring such issues to light for investigation and if warranted, discipline. We investigate every instance brought to us. Everyone in the company bears the responsibility to bring such matters to the appropriate individuals to act upon them. There's nothing we can do with anonymous, vague allegations without any facts to support. I urge you to stand behind your own advice and bring what you've seen/heard to us. -Jennifer La Macchia-Less... MoreLess

I have to agree with your headline “The Best Place to Work!” I know you have been with us for less than a year, but I am hoping like myself you can find your career with us. I love your story about Bill La Macchia finding you and guiding you through our maze of hallways! That’s a story that will always stay with you and does speak to what sets us apart – we care and I think it sometimes shows best in those one-on-one interactions.

I believe you will find many opportunities during your journey with us. Reach out to our talent team in Human Resources as you grow with us to learn more and to share your ideas about what might be next for you.

Finally, I encourage you to ASK to get the learning you need for success – you have it right though, it will take time and a little bit of patience. If I can support in anyway, stop me sometime in the hall and say, “Remember that Glassdoor review…”

Shawn, VP of HR... MoreLess

I regret that you have found the HR department to be such an obstacle to you doing your job or improving the environment for you and your team. It's also regretful that you find the management of the call center (which as a supervisor, you are a member of) to be just as much an obstacle. I don't know what actions you've taken or attempted to take in order to change things. But I would love to have an example of asking a question ruining anyone's career. If there's any problem that the company has, it's usually quite the opposite and team members not asking questions. I know what I write next is likely going to irritate you and perhaps others that may feel the same way you do, but personally, I'm embarrassed that the company has someone in such an important role leading people in our call center with your kind of attitude. Perhaps we aren't the right place for you. Perhaps you've given all you can and you don't feel we'll ever change. How can you come to work and feel good about your job and the company you represent if we truly are abusive and as terrible as you write? You feel what you feel and your perspective is reality, so I'm not here to change your mind. But I would be irresponsible and shirking my duties if I allowed someone in a leadership position to infect the workplace and the team with this kind of attitude. Everyone suffers. For your own well being, it's probably time for a change.
Happy to discuss further -Jennifer La Macchia-... MoreLess