The Mark Travel Corporation Reviews

Thanks for taking a moment to share your positive feedback. We are grateful for our hardworking team members and do genuinely care about your growth and development. Whether through learning sessions, our career development program or various wellness activities, it’s great to see that you are aware of the possibilities you have to grow personally and professionally at TMTC. Yes, we agree that overtime can be a lot, but it is one way we deliver the End-to-End Experience to our customers. It is refreshing to know that those overtime opportunities are appreciated. Thanks for embracing our core value of “getting your hands dirty” with all your overtime support.... MoreLess

Wow, it feels great to read a review with such positive remarks! Our recruiting team focuses on getting the right person in the right seat, and it sounds like that’s certainly the case here. When team members love their jobs and enjoy coming to work each morning, it helps us deliver the ultimate End-to-End Experience for our customers, and that is what TMTC was built on. We hope you continue to feel this way and encourage you to share your positive energy with others.... MoreLess

I’m glad you feel that your entry level role within our organization was a good start for you. I wish you would have continued adding value to our team and pursued one of those internal moves you speak about in your comments. We have many stories of team members who have grown with us into flourishing careers. We are continually looking at compensation and market comparisons to make sure we are competitive with salary. In our Customer Care area where roles focus on creating dream vacations for our customers we do go through very busy periods where overtime is available. It sounds like you took advantage of that, but at the same time felt it was too much. I’m hoping you found some ideas for balance through our wellness initiatives. We don’t have entry level roles with a commission, but we do have incentive programs focused on driving sales in different areas and one is happening right now in Customer Care. Thanks again for sharing with others that we may be a good place to start a career in travel. –Shawn, VP – Human Resources... MoreLess

Thanks for your positive feedback about The Mark Travel Corporation. When I see words like engaging, comfortable and excellent I cannot help but think we are doing something right! It sounds to me like your experience with our team is what I see happening each and every day around here. Great people doing their best work to send our customers on dream vacations. Do we have those stressful moments or days as you mention? Of course, but I hope you were able to balance that with our on-going commitment to team member wellness! –Shawn, VP – Human Resources... MoreLess

Thank you for the wonderful review! Our recruiting team works very hard to make sure we are hiring the right person into the right seat- even if that means encouraging a candidate to explore a position they may not have seen or applied for originally. We pride ourselves on working with all qualified candidates to find them their perfect fit with us. Thank you again for taking the time to share your positive story so far. We are glad to have you on the team!
-Lindsay, Corporate Recruiter... MoreLess

Thank you for taking a minute to share your feedback. I agree our training is nice and thorough. We are extremely proud of our Training Team’s commitment to ensure team members are completely prepared to support our customers after training. I appreciate hearing your experience was positive.

As I do not know your exact scheduling situation, I am surprised by your comment. Our Scheduling Team is known for their caring ways and for working with our team members on options. Scheduling a seven day a week customer care center can be challenging, and we schedule our team to be here when our customers call us to fulfill the End-to-End promise. Our scheduling expectations are very clear during our interview process and we reiterate through training. I know you are no longer with us - I wish I had the opportunity to speak with you to see if we could find a solution to your schedule.

Thanks again for your review,
Nancy, Director - Customer Care... MoreLess

Hi There! Welcome and thanks for your review. I’m so glad you felt our interview process was comfortable. Both the team and myself pride ourselves on making sure we have the right people in the right seat – a right fit position is so important, not only for us but for yourself as well. I cannot agree more with your comment about not having any cons when you like what you do.

I personally am super excited to see the new faces in our Bethpage office. I love the feedback that comes from someone seeing our processes with new eyes. Continue to share ideas with us as well as your team as you learn and grow in your role. That helps us grow also.

Take care, Nikki - HR Manager... MoreLess

Thanks for sharing your enthusiasm for TMTC! Great people are at the heart of our success. You list our challenging environment as a con and it sounds like some days the challenges we face to be the best in our industry can feel daunting or even frustrating. What gets me through those days is our focus on creating the best end-to-end vacation experiences for our customers – that’s why we are here and that always helps me face those challenges with new strength! –Shawn, VP - HR... MoreLess

Welcome to The Mark Travel Corporation! It sounds like you have recently joined us on a team and have had a great onboarding experience. We have been putting focus on improving our onboarding and from your feedback it looks like we are making progress. That period is always important and we do emphasize our core values as a starting point.

Thanks for your idea to make it even better by focusing on the inter-connectedness of all our teams. In 2018 we will be having every team at company share what they do to impact our end-to-end vacation experience. I think you will enjoy attending those to connect the dots.

We don’t have a designated quiet room for meditation or prayer, but we have offered meditation sessions throughout the year and the response has been great. It’s a topic we are looking at expanding as we move into 2018. During the warmer seasons we also have some nice outside benches that can be used for quiet reflection too. Keep sharing your ideas as we continue to strengthen our focus around our core value of Be Well, Work Well, Live Well.

-Shawn, VP - HR... MoreLess