The Mark Travel Corporation Reviews

Thank you for taking the time to reach out and letting us know that you are having a good experience with the leadership in Customer Care. We are passionate about communicating and developing our team, living our core values and leading by example. We understand that being in the midst of transition with a merger can be unsettling for some, so it is great to hear that you perceive it as positive so far. Our intention is to continue to keep that positivity going as we continue forward as OneALG. We are here for you and we encourage you to keep the lines of communication open with your leaders and be sure to ASK if you have anything you have on your mind regarding the merger or just in general. - Tracy Genrich - Director, Customer Care... MoreLess

Hi there, thanks so much for your review. I'm glad to hear you think it's a great company to work for - I tend to agree! There are some big changes happening in our company, but since one of our core values is "Embrace Change," it's one of the things we do best. We know you'll probably see even more change in the future, but we're doing everything we can to be transparent and keep our teams informed. If you have any thoughts, we'd love to hear them. Always feel free to reach out to your leader or HR Manager. - Nikki Wettstein, HR Manager... MoreLess

Thanks for taking a moment to share your positive feedback. We are grateful for our hardworking team members and do genuinely care about your growth and development. Whether through learning sessions, our career development program or various wellness activities, it’s great to see that you are aware of the possibilities you have to grow personally and professionally at TMTC. Yes, we agree that overtime can be a lot, but it is one way we deliver the End-to-End Experience to our customers. It is refreshing to know that those overtime opportunities are appreciated. Thanks for embracing our core value of “getting your hands dirty” with all your overtime support.... MoreLess

Wow, it feels great to read a review with such positive remarks! Our recruiting team focuses on getting the right person in the right seat, and it sounds like that’s certainly the case here. When team members love their jobs and enjoy coming to work each morning, it helps us deliver the ultimate End-to-End Experience for our customers, and that is what TMTC was built on. We hope you continue to feel this way and encourage you to share your positive energy with others.... MoreLess

I’m glad you feel that your entry level role within our organization was a good start for you. I wish you would have continued adding value to our team and pursued one of those internal moves you speak about in your comments. We have many stories of team members who have grown with us into flourishing careers. We are continually looking at compensation and market comparisons to make sure we are competitive with salary. In our Customer Care area where roles focus on creating dream vacations for our customers we do go through very busy periods where overtime is available. It sounds like you took advantage of that, but at the same time felt it was too much. I’m hoping you found some ideas for balance through our wellness initiatives. We don’t have entry level roles with a commission, but we do have incentive programs focused on driving sales in different areas and one is happening right now in Customer Care. Thanks again for sharing with others that we may be a good place to start a career in travel. –Shawn, VP – Human Resources... MoreLess

Thanks for your positive feedback about The Mark Travel Corporation. When I see words like engaging, comfortable and excellent I cannot help but think we are doing something right! It sounds to me like your experience with our team is what I see happening each and every day around here. Great people doing their best work to send our customers on dream vacations. Do we have those stressful moments or days as you mention? Of course, but I hope you were able to balance that with our on-going commitment to team member wellness! –Shawn, VP – Human Resources... MoreLess

Thank you for your feedback and your longevity with the company. I agree that our core values are really important and something we live by on the Revenue Management Team as well as the company as a whole. I also agree that our Orlando office is mighty, but recognize the challenge working in different offices brings. The intent is to always engage with all of our offices and create similar experiences for our employees regardless of where they are located. I encourage you to continue to share your feedback and suggestions directly with your manager and HR contact to ensure that this is happening.

Thank you again for your review,
Eric, Director Revenue Management... MoreLess

Thank you for the wonderful review! Our recruiting team works very hard to make sure we are hiring the right person into the right seat- even if that means encouraging a candidate to explore a position they may not have seen or applied for originally. We pride ourselves on working with all qualified candidates to find them their perfect fit with us. Thank you again for taking the time to share your positive story so far. We are glad to have you on the team!
-Lindsay, Corporate Recruiter... MoreLess

Thank you for taking a minute to share your feedback. I agree our training is nice and thorough. We are extremely proud of our Training Team’s commitment to ensure team members are completely prepared to support our customers after training. I appreciate hearing your experience was positive.

As I do not know your exact scheduling situation, I am surprised by your comment. Our Scheduling Team is known for their caring ways and for working with our team members on options. Scheduling a seven day a week customer care center can be challenging, and we schedule our team to be here when our customers call us to fulfill the End-to-End promise. Our scheduling expectations are very clear during our interview process and we reiterate through training. I know you are no longer with us - I wish I had the opportunity to speak with you to see if we could find a solution to your schedule.

Thanks again for your review,
Nancy, Director - Customer Care... MoreLess