The Medicus Firm Reviews

Thank you for taking the time to post this review. It means a lot to hear that you know how hard we are listening! Our goal to be a great place to work can't be accomplished without feedback along the way from the team!... MoreLess

Thank you for leaving a review! We appreciate the recognition of culture and values. That means a lot.

Regarding the benefits, PTO and maternity/paternity, I hope you know that is something we've looked at in great detail and that we've made a number of changes for the better. I'll take them point by point.

Health insurance- We're in the healthcare field and everyone probably knows that providing cost-effective coverage is difficult. It is SO expensive. The challenges faced by employers of our size (around 100 people) have been well-documented and it is a big point of emphasis for us. While I can't promise huge changes, we did change our insurance advisory from the one we've always worked with to the one that advises M3 USA (our parent company) and that we'll perhaps be able to benefit from its size. In short, i can assure you that we're doing everything we can and that the plans we offer are as rich as we've seen when factoring in our HSA contributions.

PTO- We have steadily improved our PTO offering over the last couple of years. We have increased PTO at all levels, added three floating holidays for MLK day, Good Friday and Veteran's Day, added two additional days off each year for your anniversary and your birthday and added flex Fridays where anyone who is “on goal” in the preceding month can take off every Friday in the next month! PTO, in addition to that ranges from 10-22 days depending on tenure. We feel that we’ve been pretty fair in issuance of additional PTO opportunities but we welcome the feedback.

Maternity/paternity- This was an issue brought up on a previous post on glassdoor and we looked at it in detail. I’m happy to say that we made positive changes to this program many months ago and communicated it out to all employees and changed our policies! I’m not sure, but it sounds like you are operating on out of date information as our standard paternity offering is 5 days if you’ve been here less than 2 years and 10 days if you’ve been here more than 2 years. This, of course, is above and beyond standard PTO accruals. We love the idea of dads and moms having time to spend with their new TMF'er!

Thanks again for taking the time to post the review.... MoreLess

Thank you for taking the time to post. Your feedback is helpful to us in continuing to improve our culture and our performance.

The metrics to which you referred are important. In our 17 year history, we've tracked the various things that successful people do and we work to try to help others achieve similar levels of success by doing those things or at least attempting.

I would disagree that it is "all about the numbers" because we have dozens of people who achieve their goals- monthly, quarterly and annually -in different ways... but the key is that they achieve the goals. In the absence of results, we do tend to focus more on metrics, not so that the manager can make more money but so that the person can be successful! In other words, the only time metrics come into focus is in the absence of results, which suggests that the person is struggling and isn't likely making money for themselves, much less for the manager.

Even in cases where performance issues have been identified and we're putting in extra time and resources to help someone improve, I'm unaware of any regions, divisions or teams where a daily meeting about metrics would be taking place. That seems a little intense and if that did happen, I would welcome the opportunity to discuss that with you so that we can fix it.

We are committed to our clients. We are committed to fielding the best trained, most motivated and highest performing team possible. With that responsibility comes the requirement that we work hard to get better when we're not meeting our goals. This is a hard job and I'm sorry things didn't work out and I'm even more sorry that the experience left a bad taste in your mouth. We wish you the best in your future endeavors.... MoreLess

Thank you for the kind words. It is nice to hear that the things we focus on so intently, clients and culture, are working well.

Because we're interested in feedback from current and former colleagues, we generally try to respond to all reviews that are left for us. I'm left a little speechless here. I guess I'll just offer a huge "thank you" for your many years of contributions and for taking the time to let us know how we're doing. Best wishes for continued success in your new role.... MoreLess

Thank you for the review! Of all the nice things you could have said, I think leading by example and living our core values is maybe the nicest. Related to vacation and PTO, we did increase the PTO accrual this year and we added two additional days, at all levels, for anniversary and birthdays off! However, we're going to be adding something even bigger after the first of the year for production staff so... stay tuned!... MoreLess

That is high praise. Thank you. For better or worse, we try to keep in mind the things that are most important... our team and our clients. It is nice to hear that it is working.

Thank you for taking the time to leave a response. I’m sorry things didn’t end more favorably.

I’m happy to hear that the healthy lifestyle and flexibility we promote resonated with you! We do value a balanced and healthy lifestyle.

With respect to the cons you mentioned, we thank you for the feedback. You are correct that everyone in a production role is swamped with doing good work for our clients. Because of this we pulled one of our most senior producers out of production to exclusively focus on training and development, company-wide, in January of 2017. We do believe that having multiple people involved in training and development is a positive so that people get different perspectives. I’m sorry if that felt disjointed. Continuous improvement is a core value and we take it seriously; we will take a hard look at the training process, coordination of resources, etc.

The last point, suggesting that we were not interested in your success, sort of goes against basic business principles… especially ours! For you, or anyone else, to fail means that we are paying money out every month for your salary with no return and that’s bad for business. In addition to that, we pride ourselves on having a great, positive culture so someone who is struggling will generally detract from that. I’m not sure how you got that impression but I’m sorry that you did. I can assure you that your success was of paramount importance to us, which is why we had so many people devoting so much time to helping you improve.

Thanks again for reviewing us. Best of luck in the future.... MoreLess