The Myers Group Reviews | Glassdoor

The Myers Group Reviews

Updated December 20, 2016
21 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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A.C. Myers III
8 Ratings

21 Employee Reviews

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  1. "Healthcare Research Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Healthcare Research Agent in Duluth, GA
    Former Employee - Healthcare Research Agent in Duluth, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Myers Group full-time (Less than a year)

    Pros

    There are alot of females there. You get experience talking to customers.

    Cons

    Little pay. Breaks are small. In front of computer all day reading the same script.

    Advice to Management

    Give people raises


  2. "customer service represenative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lawrenceville, GA
    Former Employee - Customer Service Representative in Lawrenceville, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Myers Group (More than a year)

    Pros

    good company, earning bonus incenitives , and lunches from various places.

    Cons

    leaving early or not having to work due to being slow.certain calls would last over an hour and you have to stay online with them


  3. "Customer service representative"

    Star Star Star Star Star
    Former Employee - Call Center Representative in Conyers, GA
    Former Employee - Call Center Representative in Conyers, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Myers Group full-time (More than a year)

    Pros

    answering customers questions about their health insurance, explaining in a clear manner.

    Cons

    There was no cons, other than my relocation. It was a good job

    Advice to Management

    Thanks for the opportunity of working and being a team member of The Myers group


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  5. "Improve the bottom so your employees can rise to the top"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CATI-Interviewer in Duluth, GA
    Former Employee - CATI-Interviewer in Duluth, GA
    Approves of CEO

    I worked at The Myers Group (More than 3 years)

    Pros

    Great orientation easy to understand

    Cons

    Presented a False hope/pay/repetitious/micro mangaging

    Advice to Management

    Make some changes


  6. "Call Center Interviewer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Duluth, GA
    Former Employee - Call Center Agent in Duluth, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good orientation in the beginning

    Cons

    After the orientation, you are on your own.

    Advice to Management

    Be attentive to your employees when they need help


  7. Helpful (3)

    "Avoid this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Duluth, GA
    Former Employee - Anonymous Employee in Duluth, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at The Myers Group full-time

    Pros

    Management has poor leadership. They are rude and treat you like your in highschool. They get mad when you ask questions. Low pay. They expect a lot out of you and don't pay you for all you do. They have strict rules that apply to some people but not to others. They have high turnover rates. People are constantly quitting or getting fired. Short lunches and breaks. Really strict about being late by one minute.

    Cons

    Company activities. Usually the other side benefits more.

    Advice to Management

    Take leadership class or go to school and learn how to work with people. Develop a better level of professionalism in the workplace. Work on making the job equal for everyone.


  8. "Great for a seasonal job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Survey Verifier in Duluth, GA
    Former Employee - Survey Verifier in Duluth, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The managers aren't on top of you all the time. You show up, do your work, and go home.

    Cons

    It was only seasonal because after a while, you run out of surveys to verify.

    Advice to Management

    People that are temporarily switching over from verifier to phone interviewer shouldn't still be able to have their lunch in the area in which did before. Other than that, everything was fine.


  9. Helpful (2)

    "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Duluth, GA
    Current Employee - Anonymous Employee in Duluth, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Myers Group full-time (More than a year)

    Pros

    - I like the people I work with, in and out of my department
    - They make an effort to foster cohesion among employees
    - Industry is interesting
    - Flexibility with working from home depending on department
    - Fair amount of PTO

    Cons

    - A lot of unpaid overtime work
    - Not convinced of business model as the industry changes and we take on more work
    - Some departments have high turnover rates and some are understaffed
    - I expected my salary offer to be about $10,000 higher than it was

    Advice to Management

    Management never has an easy job... but must address the causes of high turnover rates in some departments.


  10. Helpful (2)

    "Easy company to work for, simple but repetitive job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Duluth, GA
    Current Employee - Call Center Agent in Duluth, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Myers Group full-time (Less than a year)

    Pros

    3 breaks (2 paid 15 min breaks, 1 unpaid 30)
    The relaxed environment
    Working independently
    The job was so simple a 1st grader could do it (conducting surveys and calling doctors offices or patients)
    When in the right season (do not work here in the summer time) you get a substantial paycheck

    Cons

    Very seasonal
    HIGH turnover rate
    Favoritism
    Doing the same surveys over can become redundant
    Supervisors only care about their pockets not anyone else
    Was out of work for 1 month and never got a reasonable explanation except "We ran out of work, or we're trying to get more contracts"

    Advice to Management

    Tell the new hires that your work is only seasonal, especially if they get hired in the off season! Don't hire people and give them this false hope that they're going to have FULL time hours and make them sign a contract with you but when they start working they're barely getting hours. Stop showing favoritism, it's unprofessional and unsettling. Also, stop hiring kids fresh out of high school or college with no experience, interpersonal skills and allowing them to be QM's (Quality Monitors). Pay your workers what they are worth $9 is not enough, give raises to the ones that have been there for the longest and consistently improve. As a company, you collectively need to become more organized. You're more dysfunctional than a person who suffers from schizophrenia psyche!


  11. "CATI: Working at The Myers Group was a great experience, especially being my first position working at a call center."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Duluth, GA
    Former Employee - Call Center Agent in Duluth, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Myers Group full-time (Less than a year)

    Pros

    Great experience talking to people on the phone.

    Cons

    Management is not considered when it comes to understanding your needs.

    Advice to Management

    Business needs is required but life circumstances happens.


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