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Commercial Customer Service Representative
What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Found 39 of over 42 reviews
Updated Mar 4, 2023
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- 5.0Mar 4, 2023OperationsCurrent Employee, less than 1 yearCorona, CA
Did my internship here out of college. Great place to work.
The only downside is that they no longer have to Corona location. It closed.
- 1.0Jan 31, 2013CollectorCurrent Employee, less than 1 yearColumbia, MO
Office is 1/2 mile from my house, that's really the only pro.
The collections software they use was developed in 1981 (yes, that's 32 years ago). They'll have you hooked up to an automated dialer that barely works half the time and you'll end up calling a lot of accounts who had already been called the same day, sometimes within minutes of hanging up with another rep. Also, a majority of the accounts placed for collections are largely the result of billing errors or just plain negligence on the client's part so be prepared to deal with a lot of complaints from patients for having been wrongly placed in collections. Don't even think about mentioning that fact to management, they don't want to hear it. Speaking of which, don't even think about having an opinion that differs from management on anything. They'll accuse you of having a bad attitude and for making excuses even when you have a valid argument as to how things could be improved or why their archaic ways of thinking are preventing people from succeeding. There's also zero room for growth unless you're the management's darling and even then you'll have to move 100 miles away to work in the St. Louis office. No thanks.1
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The Outsource Group has an overall rating of 2.8 out of 5, based on over 42 reviews left anonymously by employees. 35% of employees would recommend working at The Outsource Group to a friend and 34% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.
35% of The Outsource Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Outsource Group 3.2 out of 5 for work life balance, 2.6 for culture and values and 2.4 for career opportunities.