The Outsource Group Employee Reviews about "management"
35% would recommend to a friend
(19 total reviews)
Michael A Dimarco
47% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Decent pay if you do well (base pay is mediocre, need to surpass monthly quota to earn commission in)" (in 6 reviews)
- "11pm, management is not staff friendly, always threatening with Sack, does not care about staff safety" (in 3 reviews)
Found 19 of over 42 reviews
Updated Mar 4, 2023
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Reviews about "management"
Return to all Reviews- 5.0Jul 9, 2014CollectorCurrent Employee, more than 3 years
Pros
Great pay and bonus structure. The management staff is awesome. Excellent benefits. Potential to earn a raise each quarter. Very employee friendly.
Cons
Big parking lot. Have to walk far if you don't get there 30 minutes early. Some of the female employees don't realize their cloths are too tight and have a distorted view on what professional dress is.
- 2.0Feb 17, 2015
While it may provide decent pay and good experience, I could not recommend working for this company.
Patient Account RepresentativeFormer Employee, more than 1 yearColumbia, MOPros
FYI, not necessarily a pro but they were purchased by Parallon. They are currently known as The Outsource Group, A Parallon Company, and will soon just be Parallon. -Decent pay if you do well (base pay is mediocre, need to surpass monthly quota to earn commission in) -Some might say it provides good work/life experience
Cons
-Managements treatment of employees, inability to communicate effectively. -Upper management & HR unreachable/unapproachable -Little room for personal growth -Mediocre/poor health benefits -Time-off policy: Uses PTO (Paid Time Off), which must be used for all holidays and sick days. -Poor work-life balance due to slow accrual of PTO unless you've been there many years.
3 - 1.0Feb 5, 2015Anonymous EmployeeFormer Employee
Pros
Pay was good thats all
Cons
Hours awful, no breaks, company only about money, benefits SUCK and so does management
- 1.0May 21, 2014Anonymous EmployeeCurrent EmployeeSaint Louis, MO
Pros
Industry average pay scale. They offer health insurance, dental, etc.
Cons
The worst case of micro-management I have experienced in a work place. Manager tells direct reports what to do, how to do it and when to do it, giving no latitude to the employee All decisions, no matter how small, must go through the manager Delegation of authority is absent More time is spent reporting on progress (sometimes more than 3 times a week) than making progress Input provided by the manager offers little value (e.g., nitpicking).
2 - 1.0Jul 14, 2018Anonymous EmployeeFormer Employee, more than 1 yearColumbia, MO
Pros
Some of the best co-workers I have ever encountered. Perhaps because the job and management were so awful, we had something to bond together with. We really were a family.
Cons
Management lied to one another, to their employees, and to the clients we worked for. (The things the company claimed to their clients was utter BS. Including frequently promising that we had their systems already set up in our computers when we never got them nor intended to integrate them. Plus inflating our actual hourly calls by over 10x.) They also encouraged employees to lie to the patients we had on the phone. It's no wonder. In general, the collectors who were the best at lying, manipulating, and stabbing people in the back were promoted to leadership. Working there felt much more like a slave-labor factory than a company. Leadership listening to employees was non-existent.
- 4.0Mar 22, 2016Patient Account RepresentativeCurrent EmployeeSaint Louis, MO
Pros
Everyone is very understand only wants the best for you; well management. Easy way to make money.. Great company benefits
Cons
Some team members don't always act like true team member whom value their other co-worker for instance they will take calls that are in your route. You have to monitor your account several times throughout the day to make sure your collecting and meeting your quota
- 1.0Nov 19, 2014Client RepresentativeFormer Employee, less than 1 yearEarth City, MO
Pros
You get a paycheck and there are Tvs on the production floor that playa CNN allday and its a job that is a job :/
Cons
Management is horribleManagement is horribleManagement is horrible. Management knows nothing. They prefer quantity over quality. No body knows rules including yourboss. The way the floor is set it makes ppl feel like they r in prison. Workers on the floor and any body over workers (leads and managers) sit higher up as if they r better than the workers. They are looking down on workers as if they R better and this is how they act also.
- 1.0Jan 19, 2015Unit ManagerCurrent Employee, more than 1 yearEarth City, MO
Pros
The office staff was great! Unfortunately, the executive management team was poor in their abilities to effectively manage the staff.
Cons
High turnover, inadequate training, and the place was ruled by nepotism and cronyism. There no room for advancement unless you were related to the executive management team or if you were a college buddy or lifelong friends.
2 - 1.0May 26, 2014ManagementCurrent Employee, more than 5 yearsCasselberry, FL
Pros
Rewarding work, opportunities are possible now that Parallon has taken over.
Cons
Upper management too involved in day to day operations. Mangers are not knowledgeable in their roles. Too many dissatisfied employees
