The Outsource Group Employee Reviews about "pay"
35% would recommend to a friend
(17 total reviews)
Michael A Dimarco
47% approve of CEO
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Excerpts from user reviews, not authored by Glassdoor
Found 17 of over 42 reviews
Updated Mar 4, 2023
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Reviews about "pay"Return to all Reviews
- 2.0Feb 17, 2015Patient Account RepresentativeFormer Employee, more than 1 yearColumbia, MO
FYI, not necessarily a pro but they were purchased by Parallon. They are currently known as The Outsource Group, A Parallon Company, and will soon just be Parallon. -Decent pay if you do well (base pay is mediocre, need to surpass monthly quota to earn commission in) -Some might say it provides good work/life experience
-Managements treatment of employees, inability to communicate effectively. -Upper management & HR unreachable/unapproachable -Little room for personal growth -Mediocre/poor health benefits -Time-off policy: Uses PTO (Paid Time Off), which must be used for all holidays and sick days. -Poor work-life balance due to slow accrual of PTO unless you've been there many years.3
- 1.0May 21, 2014Anonymous EmployeeCurrent EmployeeSaint Louis, MO
Industry average pay scale. They offer health insurance, dental, etc.
The worst case of micro-management I have experienced in a work place. Manager tells direct reports what to do, how to do it and when to do it, giving no latitude to the employee All decisions, no matter how small, must go through the manager Delegation of authority is absent More time is spent reporting on progress (sometimes more than 3 times a week) than making progress Input provided by the manager offers little value (e.g., nitpicking).2
- 4.0May 13, 2014Customer Service RepresentativeFormer Employee, more than 3 yearsBirmingham, AL
A lot of people contact by phone with provider of services you are billing for. Insurance payors and Dr's offices.
Began working with them 2008 when company brand new in Birmingham, AL however nothing was etched in stone with rules and regulations (what was expected of you) Those issues came up and were changed daily and they were working on a policies and procedure manual when I left employment there July 2011.
- 3.0Aug 12, 2014Client RepresentativeCurrent Employee, less than 1 yearEarth City, MO
Pay is Good and the Building is new. Coworkers are a diverse group. Discounts on cell, rentals, car repairs, movie tickets, etc.
Location. Classroom environment. Small desks. No ergonomics. Work load expectancy. Prefer Quantity over Quality. 3rd party client service assembly line. Leads and UMs don't knkw their jobs. Condescending and disrespectful to older employees. Clique-ish.1
- 2.0Oct 6, 2020Customer Service RepresentativeFormer Contractor, less than 1 year
The pay is reasonable aspay is reasonable aspay is reasonable as you would expect
The pay could be much better
- 1.0Nov 1, 2015Client RepresentativeFormer Employee, less than 1 yearSaint Louis, MO
Pay scale is above average for the area. 50 cents raise at 6 and 12 month mark. Annual raise. A great learning experience. That is it and that is all.
Highschool lunch room environment. Managers are childhood friends. No leadership. The company is not proficient in the service they provide. Managers don't know how to do the work. Employees are being watched like pre-schoolers. Environment breeds jealousy due to the managers picking "favorites". No real TEAM. I can't believe this company is still in business. Managers (seasoned) resigned with NO NOTICE! Employees quit on a daily basis.1
- 2.0Mar 17, 2012Anonymous EmployeeFormer EmployeeCorona, CA
Flexible with hours Awesome co-workers Pay raise every year depending on evaluations (however, it's only 2-3%)
If you can avoid working here, then avoid it. A very fine line is drawn between management and employees, and very little is done to keep employees happy. Rather, employees are left to create their own programs or activities to make work life more bearable. I feel as though the only reason I looked forward to going to work every morning was to see my co-workers (some of them, at least). EXTREMELY gossipy environment. Very political. The maturity and dignity of some of the employees was just abysmal. People steal food from the refrigerators, leave messes (HORRIBLE messes) in bathrooms, food/trash in the break room, etc. It's hard to trust others, and you'll want to keep your possessions locked up where no one can get to them. There is no room for growth. You basically start as a collector, then hope to god that you can get placed into a Client Services/Operations position. These positions rarely open up, and when they do they are almost always given to external hires. Even if you did get one of these positions they would probably fight with you nickel and dime over a 'pay raiseEven if you did get one of these positions they would probably fight with you nickel and dime over a 'pay raiseEven if you did get one of these positions they would probably fight with you nickel and dime over a 'pay raise.' Pay is horrible compared to other agencies. It's almost like they take advantage of people who are desperate for work. Corporate is seen as the 'bad guy' rather than the center for guidance. They pinch pennys over every aspect of operations. Unfortunately, this includes employee morale programs. It's obvious that they care only to make profit, and their employees are always the last of their concerns. Some management positions have high turnover, so some departments are unstable in that aspect.