The Palms Hotel & Spa Reviews | Glassdoor

The Palms Hotel & Spa Reviews

Updated September 30, 2017
13 reviews

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13 Employee Reviews

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  1. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beach Attendant in Miami, FL
    Former Employee - Beach Attendant in Miami, FL
    Recommends
    Neutral Outlook

    I worked at The Palms Hotel & Spa full-time (Less than a year)

    Pros

    Training every week. The employees are really cheerful and makes you feel comfortable.

    Cons

    Workers at the beach don't even get a free iced drink for the hotel and they work all day on the heat.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at The Palms Hotel & Spa full-time (More than 10 years)

    Pros

    Flexible and friendly company with great fringe benefits.

    Cons

    Smaller company so more work

  3. "Under valued, over worked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Miami Beach, FL
    Former Employee - Customer Service in Miami Beach, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at The Palms Hotel & Spa full-time (Less than a year)

    Pros

    Free food, but not of great quality. Parking allowance. FT employees get benefits, deducted from paycheck.

    Cons

    Revolving door, Can't keep workers. Management changes every year, seems to get worse and worse. Pay increase -unlikely. No parking spots available, must walk blocks and pay $4/hr parking meter. Managers do not keep promises. Meetings are pointless, same thing every time "smile, teamwork, upsell". Consistently short on supplies.

    Advice to Management

    Be more organized. Follow through on promises. Don't tell employees to work as a team when the management does not follow that philosophy. Hire competent management. Show employees appreciation through pay raises or bonuses. Employees will smile more when they are genuinely happy with their place of employment.


  4. "Room Reservatons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    The rooms are nice and if you smoke there is an INSIDE smoke room. Parking is close and easy unless its raining

    Cons

    Mgrs unfair, room reservations especially schedules are terrible

    Advice to Management

    Treat ALL employees the same this favoritism and ROOM RESERVATIONS MGR learn how to do schedules


  5. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services & Salesman in Brentwood, NY
    Former Employee - Guest Services & Salesman in Brentwood, NY
    Recommends
    Positive Outlook

    I worked at The Palms Hotel & Spa (Less than a year)

    Pros

    Great environment, great staff and wonderful clients

    Cons

    Long hour, stressful at times, customers can be rude at times.

    Advice to Management

    Listen to the workers more.


  6. "Low pay and no future in employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bellman in Las Vegas, NV
    Current Employee - Bellman in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I have been working at The Palms Hotel & Spa full-time (More than 5 years)

    Pros

    As a bellman its simple as it gets. Just prepare for 15 minute breaks and no place to eat except the food court at.

    Cons

    No leadership, hotel rooms just hit rock bottom in desperate need of a revamp. Pay is not equivalent to work asked to be done.

    Advice to Management

    Show employees that their work is truly appreciated when they go beyond all others.


  7. "Housekeeping on the Beach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping in East Islip, NY
    Former Employee - Housekeeping in East Islip, NY

    I worked at The Palms Hotel & Spa (More than a year)

    Pros

    Fun, entertaining, and beautiful work environment in a thriving beach town

    Cons

    Pay was mediocre. Accessible only by ferry, so travel may be an issue.

  8. "creative exciting and fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Chef
    Current Employee - Executive Chef

    I have been working at The Palms Hotel & Spa full-time (More than 3 years)

    Pros

    I was a part of a team

    Cons

    Too many management change over the years


  9. "No respect,no money,no leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami Beach, FL
    Former Employee - Anonymous Employee in Miami Beach, FL
    Doesn't Recommend
    Negative Outlook

    I worked at The Palms Hotel & Spa full-time (More than 3 years)

    Pros

    Avoid being homeless or hungry.

    Cons

    No work-life balance:"We need you,come to work or you are fired",phone call from manager at 9 PM for the next day,a scheduled day off. Company culture is cannibalistic,use people then discard them,promise them things,when u ask months later,a blank stare followed by "excuse me?" Bad bosses,everyone currying favor,everyone afraid of everyone else. Bosses do the wrong things,talk on cellphone in public areas,use guest bathrooms,then fire employees for doing exact same thing. Bad salaries,no salary increases as promised on hire.

    Advice to Management

    You cannot keep good workers because you show them no respect,not with money,not with relationship,not with promotion.You try to save every penny and the only reason it works is lazy and poor workers are afraid to leave.The good workers leave because they see there is no future at the palms.


  10. Helpful (4)

    "Extremely poor upper level management,nickle and dime attitude towards all employees at all levels."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at The Palms Hotel & Spa full-time (More than 8 years)

    Pros

    Very few.The outdoor grounds are attractive,thats about it.

    Cons

    A million cons.Here are the top 10:

    1: Top-level management,meaning the GM,operates this hotel as a dictatorship, terrorizing & threatening department managers to cut costs regardless of the negative impact upon safety, well-being, and employee satisfaction.

    2: Long-term employees are not rewarded in any manner for their loyalty, devotion, and contributions to the success of the hotel. Employees are given 30 cent a year salary increases, what an insult to the worker. You have devoted employees making 10.00 per hour after 10 YEARS of full-time work!

    3: General Manager and Human Resources concoct absurd "rewards" to honor hard work, such as a "Sand Dollar" program that gives employees certificates that can be accumulated to be redeemed for items at an online gift shop worth $5.00-$10.00. Seriously! You are treated as though you are a contestant on a game show.

    4: All employees are treated the same, there is no positive incentive given to do your best, and no negative consequences when u fail to do your best. Truly disheartening when you have a natural inclination to work hard, and are treated exactly the same as those who spend 1+ hr every day just hanging out in the employee bathroom.

    5: A complete lack of team spirit. Every department manager is out for him/herself, an attitude necessitated by the general manager who counts every penny spent by a manager as a mark against him.

    6: Poor working conditions, safety and health are ignored & sacrificed in the name of saving a few cents or getting something done quickly. Employee cafeteria serves leftover food from previous days restaurant & banquet events,barely edible due to spoilage. Chefs do not wear gloves, sneeze & cough into food, periodically resulting in 50+% of employees coming down with colds at the same time, from eating cafeteria food.

    7: Senior management is not open to suggestions from middle or lower level employees. Human Resources gives you an intimidating, "Yes, what can I do for you..." glower when you enter their office. Mistakes on paychecks are common, always in favor of the hotel, and you are made to feel like you are doing something wrong when you ask HR to correct them.

    8: No opportunities for advancement, top level prefers to bring in new people, not promote from within.

    9: The higher up you go in the company, the more dangerous your employment status becomes, because you are forced to maximize profit at the expense of guest satisfaction, employee well-being, and simple human decency. If you want to treat your employees decently as a manager, you will end up being fired for not maximizing bottom-line profit for owner/general manager.

    10: This place does not know how to motivate employees, how to make them feel invested in the success of the hotel. The hotel is very profitable, but naked greed wins out, and no matter how much money is made, there is no reasonable effort made to share this success with the people who made it possible, the hardest working, lower and mid-level staff.

    Advice to Management

    Treat your lower and middle level employees the way you would want to be treated if you were in their position. Appreciate the fact that so many poor immigrants are working so hard to help you make millions of dollars of profit every year. Develop genuine respect for people, treat people with respect, not as faceless props to be exploited for as long as they allow, and replaced without any hesitation.

    Pay your employees a fair wage, to start and over time. 30 to 50 cent annual salary increases, which is what ALL non-managerial employees receive, are a slap in the face.

    Reward good workers and punish poor workers, incentivize your workers to do their best, and stop the ridiculous "Sand Dollar" gift certificates and "team member of the month" dog and pony show in which managers simply nominate workers on a rotating basis.


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