The Public Library of Cincinnati and Hamilton County Reviews | Glassdoor

The Public Library of Cincinnati and Hamilton County Reviews

Updated August 29, 2017
39 reviews

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39 Employee Reviews

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  1. "The Library Shines in More Ways Than Books"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Shelver in Cincinnati, OH
    Former Employee - Student Shelver in Cincinnati, OH
    Recommends
    Positive Outlook

    I worked at The Public Library of Cincinnati and Hamilton County part-time (More than a year)

    Pros

    The library system in Cincinnati and Hamilton County does a fantastic job in hiring the best, most qualified individuals for each and every job. There's good benefits to full-timers, and there is always a chance for raises and other compensation.

    Cons

    Lack of public funding makes downsizing necessary too.

    Advice to Management

    N/A


  2. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager
    Former Employee - Branch Manager
    Doesn't Recommend
    Negative Outlook

    I worked at The Public Library of Cincinnati and Hamilton County (Less than a year)

    Pros

    Loved working with the customers and the staff at my branch. Great to interact with the community and provide them what they need through materials and program.

    Cons

    Administration tries to make each location cookie cutter, not taking into account the diversity of each branch. The professional development is lacking i.e. The unreal Management Academy.

    Advice to Management

    Treat your employees like you trust them and offer support in situations with disgruntle customers. Administration needs to put them in the position of the rest of the staff, go work at a branch, see what a delivery person does. Currently they want to rebuild rental branch but yet cry financial woes, consolidate the branches so financially things are under control.

  3. ":)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great place to work !

    Cons

    Administration is difficult to speak with


  4. "okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at The Public Library of Cincinnati and Hamilton County full-time (More than 5 years)

    Pros

    Sharing the mission, vision and values with the people, our customers, that benefit from information and our collection.

    Cons

    A few senior managers are difficult to work with and only in it for themselves, not the customers.


  5. "Library Services Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at The Public Library of Cincinnati and Hamilton County part-time

    Pros

    Co-workers and manager were wonderful people to work with, very supportive and listened to input and recommendations

    Cons

    Upper management does not understand the daily pressures and struggles the everyday library worker faces such as mentally ill patrons, the homeless issue and drug addicts that use the library.

    Advice to Management

    Prioritize training away from customer service, we are already great at that. Help us better serve the above mentioned groups we help on a daily basis


  6. "Part Time LSA1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at The Public Library of Cincinnati and Hamilton County part-time

    Pros

    -Great people
    -Flexible Schedule
    -Help community
    -Never boring
    -Always busy

    Cons

    -Having to work weekends
    -Patience is needed when helping people
    -Attracts people who like 'quiet' when this job is not that

    Advice to Management

    Close on days the city is closed.


  7. "LSA position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lsa in Cincinnati, OH
    Former Employee - Lsa in Cincinnati, OH
    Recommends
    Positive Outlook

    I worked at The Public Library of Cincinnati and Hamilton County part-time (More than a year)

    Pros

    Decent place to work as an LSA

    Cons

    Not a lot of training

  8. "Library Services Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Library Services Assistant
    Current Employee - Library Services Assistant
    Recommends
    Positive Outlook

    I have been working at The Public Library of Cincinnati and Hamilton County part-time (More than 3 years)

    Pros

    I love my fellow employees. Mostly everyone pulls their weight and the work is distributed evenly. Most patrons are friendly and kind. The pay is decent and the hours are also good for a part-time position.

    Cons

    I work at a newly renovated branch. We went from a traditional desk to roving with Surface tablets. The way the branch was organized is not beneficial to employees. There are many areas we cannot see that we used to be able to see (computers in children's area are now behind a solid wall) and the teen area with the video games and computers is not visible from the main floor of the library. The makerspace room has a lot of cool technology in it but none of us know how to use nor were trained on it in any way. If patrons need help using some of it, many of us are unable to help them. The branch is very sterile looking now.

    Advice to Management

    Before redoing branches, ask the employees who work there to give some input on how they would like it be organized. They know their patrons, their likes, dislikes, and their foibles. Designing a space that you might think is great on paper might not work well in reality. Treat employees with more respect. Upper management needs to work in the branches to see what happens on a daily basis. Come down from the tower. Reward employees for working hard.


  9. Helpful (1)

    "Good but with Flaws"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Public Library of Cincinnati and Hamilton County part-time (More than a year)

    Pros

    - You're guaranteed a small increase in hourly earning even as a shelver
    - You can't beat the PTO and sick leave
    - You don't have to worry about job security

    Cons

    While I feel like this library is the best place I've worked for thus far it really does have it's cons.

    - No advancement: Simply put, if you're part time you're likely going to stay that way. There are almost NO full time positions and on the rare occasion one opens up, you're going to have some really stiff competition because you're not the only one looking for full time here. The higher ups claims you can work your way up through part time positions but at best you can go from shelver to LSA then that's it.

    - Speaking of higher ups: They don't listen nor do they care. There is a lot of distrust and sometimes fear of the higher ups. They have a power complex when it comes to their treatment of those in the branches and especially right beneath them. Legitimate concerns are brought up all the time both based on staff and customer opinion but if the higher ups think they know what's best then everyone else will be ignored as they implement their glorious plans.

    - Branch security: There is none. Anyone in the world can walk in and threaten you and you simply have to deal with it. Call downtown for help? They see this kind of thing more often than the others branches so they're immune to it l. Call the cops? Unless they've actually hurt someone it is somewhat pointless. The only solution is to ban the person and that doesn't really prevent them from walking in whenever they want.

    - Not really a con but your experience will really vary depending on which branch you work at which is likely true for any large system.

    Advice to Management

    Everyone tells you to actually listen to your employees and you act like that's the hardest concept to grasp. It really isn't.


  10. Helpful (1)

    "Too Much Red Tape"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Library Assistant
    Current Employee - Library Assistant
    Doesn't Recommend
    Negative Outlook

    I have been working at The Public Library of Cincinnati and Hamilton County full-time (More than 8 years)

    Pros

    Adequate pay for full-time employees.
    Generous PTO.
    Closed most federal holidays.

    Cons

    There is a major culture of fear in this company. For a library system with over 40 branches and a very large Main library, it is disconcerting that one person makes pretty much all decisions and that she surrounds herself with "yes" people. Administration is not at all receptive to feedback and makes decisions without considering how it might hurt front-line staff members. Managers have cliques and, at least in my experience with certain branches, are rarely present. HR has been notified by several instances of bullying caused by managers and employees and consistently fails to intervene.

    Advice to Management

    Act like an actual business and not a high school.


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