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The RealReal

Engaged Employer

The RealReal

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The RealReal Reviews

Updated Nov 23, 2022

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Found 1,024 of over 1K reviews
2.7
33% Recommend to a Friend
The RealReal Founder & CEO Julie Wainwright
40% Approve of CEO

Found 1,026 of over 1K reviews

2.7
33%
Recommend to a Friend
40%
Approve of CEO
The RealReal Founder & CEO Julie Wainwright
Julie Wainwright
586 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great Benefits, Ride Credit, Lunch Program(in 62 reviews)
  • "Great for people who are genuinely interested in getting to know their community.(in 59 reviews)
  • "Coworkers were great.(in 24 reviews)
  • "All Loss Prevention leadership team is amazing and understandable(in 21 reviews)
  • "I think offering free food is what makes them think employees will last longer and they're right!(in 21 reviews)
Cons
  • "Terrible management that doesn't do anything/knows nothing about actual authentication and delegates all tasks to leads who don't know what they're doing.(in 89 reviews)
  • "Letting a bad manager continue working and become a bigger liability.(in 64 reviews)
  • "Low pay and it's hard to reach goals.(in 59 reviews)
  • "No work life balance at all! Worked 7 days a week 8+hours a day.(in 31 reviews)
  • "Upper management is completely incompetent and are far from smart or mentors.(in 30 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The RealReal and is not affected by filters.

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  1. 5.0
    Current Employee

    Great Opportunity For Luxury

    Oct 3, 2022 - High Risk Authenticator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great training programs and benefits

    Cons

    only good if you have specific positions

    Be the first to find this review helpful
  2. 3.0
    Current Employee, more than 1 year

    Ok

    Nov 22, 2022 - Retail Consignment Specialist in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great colleagues Good entry level experience in CRM Monthly bonuses

    Cons

    Monotonous job duties Long hours on feet No room for growth in current state of company

    Be the first to find this review helpful
  3. Join the The RealReal team
    See Our Latest Jobs
  4. 3.0
    Current Employee

    Unrealistic Goals

    Nov 21, 2022 - Account Luxury Manager in Orange, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great coworkers, Management is nice, Hybrid (work from home/take appointments) Can earn a lot if goals are met

    Cons

    unrealistic goals, too much driving, constant backlash from clients, customer service hardly help solve your issues

    Be the first to find this review helpful
  5. 3.0
    Current Employee

    Account Luxury Manager

    Nov 10, 2022 - Account Luxury Manager in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule, interesting business model

    Cons

    Customer service issues, low salary

    1 person found this review helpful
  6. 2.0
    Former Employee, more than 1 year

    Disorganized

    Nov 23, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    WFH, nice people, sustainability, that’s about it

    Cons

    Extremely disorganized from the very highest level to the very lowest. People have no idea what they’re doing and it’s painfully apparent. Misuse of funds, company time, department staffing and more. Pay is very little across the board compared to other retailers

    Be the first to find this review helpful
  7. 2.0
    Former Employee

    Account luxury manager

    Nov 16, 2022 - Account Luxury Manager in San Jose, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule, ability to make your own schedule

    Cons

    Driving to and from places

    Be the first to find this review helpful
  8. 4.0
    Current Employee, more than 1 year

    Real deal on The RealReal

    Oct 31, 2022 - Group Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    flexible schedule, strong support system, decent benefits

    Cons

    lots of ups and downs which is normal in sales, big push to hit numbers and grind, bad press

    Be the first to find this review helpful
  9. 3.0
    Current Employee, more than 1 year

    Mediocre Pay and Role

    Oct 30, 2022 - Business Development Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Leadership is friendly - Benefits are decent

    Cons

    - Have to make commission to make any substantial income - Monthly quotas are high - No growth

    Be the first to find this review helpful
  10. 3.0
    Former Employee, less than 1 year

    Just okay

    Oct 28, 2022 - Buyer in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The office was okay, warehouse was pretty depressing, no summer fridays no company vibe, no employee discount

    Cons

    A lot - very strange

    Be the first to find this review helpful
  11. 3.0
    Former Employee, less than 1 year

    Position

    Oct 25, 2022 - Inventory Operations in West Hollywood, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Entry level Flexible scheduling Great managers

    Cons

    Unorganized and training isn’t thorough

    Be the first to find this review helpful
Viewing 1 - 10 of 1,026 Reviews
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The RealReal Reviews FAQs

The RealReal has an overall rating of 2.7 out of 5, based on over 1,066 reviews left anonymously by employees. 33% of employees would recommend working at The RealReal to a friend and 31% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

According to anonymously submitted Glassdoor reviews, The RealReal employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at The RealReal. This rating has decreased by -2% over the last 12 months.

33% of The RealReal employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The RealReal 2.7 out of 5 for work life balance, 2.7 for culture and values and 2.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at The RealReal to be career development, coworkers, benefits and the cons to be senior leadership, culture, management.

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Glassdoor has 1,066 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.