The Resort at Pelican Hill Reviews | Glassdoor

The Resort at Pelican Hill Reviews

Updated February 10, 2017
54 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
The Resort at Pelican Hill President Ralph Grippo
Ralph Grippo
27 Ratings

54 Employee Reviews

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Pros
  • Great benefits for full time positions (in 5 reviews)

  • It was a friendly work environment (in 3 reviews)

Cons
  • Hours, do not get holidays off, no help from upper management (in 6 reviews)

  • The HIGH turn over rate is outrageous, people leaving without jobs to go to as they cant stand it there (in 3 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Resort at Pelican Hill part-time

    Pros

    Always striving for perfection in hospitality

    Cons

    Lots of walking, large resort


  2. "Pelican hill food runner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Resort at Pelican Hill full-time

    Pros

    the schedule was very flexible

    Cons

    the company is very corporate


  3. "Banquet Server"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Newport Coast, CA
    Former Employee - Anonymous Employee in Newport Coast, CA

    I worked at The Resort at Pelican Hill full-time

    Pros

    The resort is gorgeous and the people that work there are very nice and professional. I will miss working there.

    Cons

    The hours that I had to work were not consistent. I would sometimes work until midnight and then have to clock in the next day at 4am. It interfered with my sleeping schedule tremendously.

    Advice to Management

    I didn't have any problems with management. There are politics as there are at every large company. This resort is owned by the Irvine Company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Fantastic workplace environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newport Coast, CA
    Current Employee - Anonymous Employee in Newport Coast, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Resort at Pelican Hill full-time (Less than a year)

    Pros

    The pay is excellent, plenty of opportunity for promotions, benefits are solid, complimentary meals, snacks and coffee at work are awesome. Management works with your schedule and provides plenty of hours, unlike some jobs that schedule each employee for a laughable 15 hours a week.

    Cons

    Can't think of any. I genuinely love working here. The Irvine Company is great.

    Advice to Management

    Fire some of the staff. A lot of my coworkers don't take their jobs seriously and should not be at a 5 star luxury resort. I'm tired of seeing certain employees not work hard to provide guests with the best possible experience. The overnight IRD cook, for example, does not care about the quality of his food and treats most of the employees very poorly.


  6. "Guest Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Resort at Pelican Hill full-time

    Pros

    flexible hour and a decent wage

    Cons

    very corporate, you can work very horrible hours sometimes, management are very rude when it comes to calling sick days. employee turnover rate is really high here (no surprise) you may not get holidays off, it is the hospitality business, that might not swing well with most people. The guest that comes here are just plain awful, they usually feel entitled for some odd reason

    Advice to Management

    use your budget to fix things instead of trying to pocket or get bonus


  7. Helpful (1)

    "Fair Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    The pay was more than fair for my job position as a Security Officer (unarmed) as compared to other companies. As long as you are a hard worker, you will have a good time.

    Cons

    A lot of employees get burnt out if they are not used to hard work and stressful situations, which can make for an unreliable work staff.

    Advice to Management

    Managers really need to communicate more effectively between departments. There have been many times where communication is lost.


  8. Helpful (1)

    "Food & beverage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage in Newport Coast, CA
    Former Employee - Food and Beverage in Newport Coast, CA
    Doesn't Recommend
    Negative Outlook

    I worked at The Resort at Pelican Hill part-time (More than 5 years)

    Pros

    Tips can be good, but bills will be comped when people complain that prices are too high

    Cons

    Upper management is disconnected from the rest of the resort, including supervisors... Clientele is at time impossible to please with expectations promised to them that the resort knows are unobtainable. They point their fingers at the low man on the totem pole because no one wants to be held accountable for anything. DO NOT WORK HERE, THEY DO NOT VALUE THEIR EMPLOYEES

    Advice to Management

    LISTEN to your employees and TRUST their opinions and STOP firing loyal, hardworking people over clients' unrealistic and unobtainable goals that YOU promise you will achieve.


  9. "Food & Beverage Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Supervisor in Newport Coast, CA
    Current Employee - Food and Beverage Supervisor in Newport Coast, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at The Resort at Pelican Hill full-time (More than a year)

    Pros

    Beautiful location and great guest visit the resort.

    Cons

    Inadequate staffing levels result in burnout of existing staff, low morale, unnecessary higher stress, sub-par work and costly overtime. Resignations are high.

    Advice to Management

    Importance of being adequately staffed.


  10. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at The Resort at Pelican Hill full-time

    Pros

    Great work environment. Great team of people. Gorgeous property!

    Cons

    No noteworthy cons to mention.


  11. "Get in and get on with your life."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services in Newport Coast, CA
    Former Employee - Guest Services in Newport Coast, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at The Resort at Pelican Hill full-time (More than 5 years)

    Pros

    The people you work with are awesome

    Cons

    Upper management talk down to low level employees.



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