The Resort at Pelican Hill Reviews | Glassdoor

The Resort at Pelican Hill Reviews

Updated September 19, 2017
62 reviews

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3.1
StarStarStarStarStar
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Approve of CEO
The Resort at Pelican Hill President Ralph Grippo
Ralph Grippo
32 Ratings

62 Employee Reviews

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Pros
Cons
  • Only upper management gets tiny windows from there office (in 8 reviews)

  • High turnover from administration to the front line employees (in 5 reviews)

More Pros and Cons

  1. "Butler Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Butler Coordinator
    Current Employee - Butler Coordinator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Resort at Pelican Hill full-time (More than a year)

    Pros

    Location, pay, opportunities, free lunch, parking easy to come by

    Cons

    Sometimes employees are kept around that are good with guests but not good at their job

    Advice to Management

    Be more strict with lazy employees, listen to your good employees, hire more reasonable supervisors


  2. "Pretty Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Resort at Pelican Hill part-time

    Pros

    The tips as a server at the Pool were amazing, so the money made it easily worth it. Most of the other employees at the pool are great as well and made the environment enjoyable.

    Cons

    Management isn't great and you need to track your checks from the Human Resources department as they sometimes mess up how much you made in tips and short you.

    Advice to Management

    Listen to your employees more and focus less on pleasing the corporation.

  3. "Housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at The Resort at Pelican Hill part-time

    Pros

    Irvine company offers competitive pay.

    Cons

    horrible organization.
    managers will stress you out.

    Advice to Management

    smile and nod


  4. "Good for short term employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hospitality Services Agent in Newport Coast, CA
    Current Employee - Hospitality Services Agent in Newport Coast, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Resort at Pelican Hill part-time (More than a year)

    Pros

    good pay, great location, great coworkers, work well with schedule restrictions

    Cons

    not a lot of upward mobility, very high turnover-- even in mid and upper management

    Advice to Management

    Invest more in you employees! Give them the training and support that they need to move up in the company.


  5. "Former Ambitious Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Resort at Pelican Hill full-time (More than a year)

    Pros

    Pelican Hill only assist in future employment doors being opened because of the fictitious "luxury" brand associated with this resort. Take up any leadership position available (supervisor or junior management), pay attention to how the operation runs and the directors manage. Learn the laws from John C. Maxwell in the book; The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You by heart and apply them at Pelican Hill and soon numerous other doors will open up. Stay employed 12 to 24 months and move to greater opportunities.

    Cons

    Leadership specialize in micro management, lacks imagination and the current directorship team are damaging the true potential of the greatness the resort can be.

    Advice to Management

    Ralph as former Ritz Carlton leader, review the the brand and reposition the brand strategy to capture the next generation of the wealthy traveller. Review the leadership because as the Law of the Lid applies; the “leadership ability is the lid that determines a person’s level of effectiveness. The lower an individual’s ability to lead, the lower the lid on his potential”, your current leadership (directors and senior managers) team is not very effective. Insecure leaders often influence people in such a way that it keeps others down in order to protect their own position of leadership in the group. This is a shame. The best leaders realize that leadership is always about raising people up to their highest potential, even if it means they one day become better leaders than themselves. Don't hire just for the benefits of filling up positions. Recruit quality, have a plan for leadership development. There are numerous raw talent waiting to be developed. Irvine company specialize in real estate, not hospitality and therefore lack the focus on the resort honestly deserve.


  6. "anonmous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge in Newport Beach, CA
    Current Employee - Concierge in Newport Beach, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at The Resort at Pelican Hill full-time (More than 3 years)

    Pros

    Great staff who work very hard for their managers. Pretty good benefits as well.

    Cons

    Oh boy, where do I start . The management is absolutely atrocious. They promise to promote within but hire from other resorts. And the ones they do bring in are horrible. They overwork their employees and disrespect them on a daily basis. If you like being treated like a 6 year old who gets micromanaged this would be the perfect place. The employees get consistently beat down and therefore there's an extremely high turnover rate. When people show up to work you can see it on their faces that they're miserable. So sad because the grounds are gorgeous and it does have potential but the managers are TERRIBLE.

    Advice to Management

    This goes to Ralph Grippo and the new GM. If they asked the hourly employees how they feel about their managers changes would be made. Terrible work enviroment


  7. "Great hotel to work at!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Resort at Pelican Hill full-time

    Pros

    The compensation and benefits are the best in the industry.

    Cons

    It is a very big property so it takes a long time to get from one place to another.

  8. "Villa Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Resort at Pelican Hill full-time

    Pros

    Beautiful location and looks good on resume

    Cons

    No opportunity for growth and very political.


  9. "Extremely high turnover."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at The Resort at Pelican Hill full-time (Less than a year)

    Pros

    Free food at the employee cafeteria.
    Beautiful views if you ever get a chance to walk the property on your break without getting caught.
    Company events were upscale.

    Cons

    High turnover from administration to the front line employees.
    Unrealistic expectations from leaders of each line of business.
    Only upper management gets tiny windows from there office. All other office support has no windows.
    Health insurance/benefits were noticeably expensive.
    Average seniority was in the 1-3 year range... not impressive when the Resort has been open for over 8 years.


  10. "OK place to work, but management does not really care about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pool Attendant in Newport Beach, CA
    Former Employee - Pool Attendant in Newport Beach, CA
    No opinion of CEO

    I worked at The Resort at Pelican Hill part-time (Less than a year)

    Pros

    Good hourly pay, OK tips, great coworkers. The employee cafeteria, free on-site dry cleaning, and locker room were nice perks too.

    Cons

    Management doesn't really care about you. Very high employee turnover rate. You will be scheduled under 40 hours on paper so they don't have to give you benefits, but you actually work over 40 hours regularly. Supervisors give you a hard time over dumb stuff just to flex their authority over you. They always seem to schedule the fewest possible employees to save money even though the resort is making a fortune and end up getting slammed and it's a total nightmare. The employee parking lot would get full in the summer, forcing you to park a mile down the road. Management always encounters the same problems and doesn't do anything to fix them and are not very open to suggestions. The place wasn't as clean and sanitary as you would think either.

    Advice to Management

    Realize your employees are human beings and not slaves. Have a soul and a conscience.


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