The Results Companies Reviews | Glassdoor

The Results Companies Reviews

Updated December 15, 2017
268 reviews

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2.6
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Alec Brecker
78 Ratings

268 Employee Reviews

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Pros
  • Awesome management, Great benifits, and a really great work environment all together (in 5 reviews)

  • Decent Pay (If They get your hours right) (in 8 reviews)

Cons
  • All of the standard cons associated with working in an outbound call center (in 18 reviews)

  • When working in or for Upper Management 3 levels below COO you are on a CONSTANT cover your own butt shift (in 13 reviews)

More Pros and Cons

  1. "Better than working in fast food by a long stretch!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Results Companies full-time

    Pros

    I have been working for the Results for almost 4 years and have enjoyed my work and helping customers on a daily basis. I have been in 3 projects and I love working with my coworkers and supervisors. supervisors are especially helpful in trying to help with improvements so that we get better calls and have a better experience as a whole to which comes better chance for bonuses.

    Cons

    a bit of favoritism from what I've noticed. I've been trying to get promoted since I started working at the company and always someone else ends up with the position even though I've been with the company for longer than most all the others that ended up promoted. if it's my ignorance than I can understand but some of the agents weren't even there for 90 days and got promoted faster than me.

    Advice to Management

    as much as I am giving a 4 star rating for you guys because I do love my work, the favoritism is getting to be pretty annoying. just saying.


  2. "Comcast Billing Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Provo, UT
    Former Employee - Customer Service Representative in Provo, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Results Companies full-time (More than a year)

    Pros

    $13.00 an hour, up to $600 bonus per month, relatively flexible.

    Cons

    Upper management and some supervisors fail to follow through with their word making it difficult to progress. Coaching interactions are a hit and miss even though supervisors bonus accordingly.

    Advice to Management

    Follow through with promises, fight for your tenured employees, be consistent and, and make work less of a constant political battle.

  3. "Liscensed Insurance Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Insurance Agent in Blue Bell, PA
    Former Employee - Licensed Insurance Agent in Blue Bell, PA
    Recommends

    I worked at The Results Companies (More than a year)

    Pros

    Excellent training. Excellent support throughout your job with Supervisors who are nice and willing to help you with any and all questions! Flexible schedules. Very friendly co-workers and management.

    Cons

    Projects are mostly short term or seasonal, although there are some full time positions.


  4. "Results Companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Provo, UT
    Current Employee - Customer Service Agent in Provo, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Results Companies full-time (More than a year)

    Pros

    Its a nice place to work if you dont mind doing tech support.
    Pay is alright
    Lots of friendly co-workers and supervisors
    Flexible hours

    Cons

    Customers are often grumpy or not tech-saavy
    Not many opportunities to move up in the company


  5. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Provo, UT
    Current Employee - Technical Support Representative in Provo, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Results Companies part-time (More than a year)

    Pros

    Love my coworkers. Lower management does a good job of trying their best to balance the human cost with business decisions.

    Cons

    The upper management and the client treat us like crap. Day to day SOPs can change. There is little uniformity in distributing information and there is no medium of labor coordination. My schedule was never right and I was called into work on my wedding day after requesting it off.

    Advice to Management

    Be honest with workers. We're adults. Treat us like people and economic inputs.


  6. "#ISSAJob"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Richmond, VA
    Current Employee - Agent in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Results Companies full-time (More than 5 years)

    Pros

    The company CAN be flexible as far as schedules are concerned.

    Cons

    management lacks empathy for agents and the ability to communicate in all regards, especially when giving direction. the company also fails to evaluate tenured employees to provide advancement opportunities.


  7. "Its a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Results Companies full-time

    Pros

    Most of the people that you work with are great. The company has give aways and provides food periodically. Have different projects to go to if yours is going away.

    Cons

    Company does not keep employees in loop. If your project is going away, you get about a weeks notice if you are lucky. The insurance sucks.

  8. "What an experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Martinsville, VA
    Former Employee - Front Desk Agent in Martinsville, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Results Companies full-time (Less than a year)

    Pros

    The trainers really work with you to make sure that you have a proper understanding of the processes that goes on within the business. They will work with you in and out as long as you put in the effort.

    Cons

    The pay is terrible for the amount of stress that comes with the job. I feel that the company takes advantage of it's employees. It offers great bonuses, however to achieve those bonuses can be difficult. And it also means giving up all your time just to make sure you bring home a livable paycheck. I had met people who had been with the company for over 3+ years and were just now getting bumped to 12+ hr salary. Now I can't speak of this workers performance, but I do know this worker was offered a salaried position, so they couldn't have been to terrible.

    Advice to Management

    Keep you word.


  9. "CCR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palestine, TX
    Former Employee - Anonymous Employee in Palestine, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Results Companies full-time (Less than a year)

    Pros

    Empty promises is the only thing I had a problem with

    Cons

    warm work environment , feels goo to help customers

    Advice to Management

    Lots of opportunities


  10. "FANTASTIC COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intake Coordinator in Paris, TX
    Former Employee - Intake Coordinator in Paris, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Results Companies full-time (Less than a year)

    Pros

    The best training and overall organization of any company I have ever worked for in 20 years. Management is positive and treats all employees as family. Great insurance.

    Cons

    There are none to report.


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