The Running Room Reviews | Glassdoor

The Running Room Reviews

Updated April 19, 2017
51 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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John M. Stanton
20 Ratings

51 Employee Reviews

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Pros
  • staff discount on shoes was what made this worthwhile to me (in 5 reviews)

  • Also just some great co-workers (in 3 reviews)

Cons
  • Upper management has no idea what is going on at the store level (in 9 reviews)

  • The general atmosphere is one of little to no respect (in 5 reviews)

More Pros and Cons

  1. "Good for Short Time/Student work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Apple Valley, MN
    Current Employee - Sales Associate in Apple Valley, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Running Room part-time

    Pros

    The employee discount is decent, fun people to work with (most of the time), laid back environment, and flexible work schedule.

    Cons

    Upper management is too disconnected; they do not listen to employees when they request products after telling us to go and make lists for them to take into effect. Salary is a joke. No stability; constant changing of store management, due to many reasons. Those include: overworking staff, bad pay (can't stress this enough), upper management blames managers and other staff for not reaching insane sales goals, while they don't give us enough to advertise the stores even being where they are, and many more things that I can not think of off the top of my head. Employee insurance (only for full-time, salaried workers (so managers/asst. managers) ) isn't worth it (in the US, don't know about CAN). Basically, if you are looking for a long-term job, do not work here.

    Advice to Management

    Just listen to your employees, especially managers. They are in the store day in, day out; they understand what is and isn't needed in the stores.


  2. Helpful (1)

    "Amazing, friendly staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Running Room part-time

    Pros

    Being able to work with people and customers who enjoy the same passion as I do, RUNNING!

    Cons

    Some cons include low pay and redundant tasks. Not enough hours for part time staff.

    Advice to Management

    Be more involved at the store. Don't ever see upper management. Only through email I hear about them.


  3. Helpful (3)

    "Good job, but ultimately left due to poor pay and poor communication from upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great co-workers that all share a passion for running. Get to sell quality products for running and get great discounts on gear and lots of free products. Worked for the company for 9 years and was able to gain a lot of management experience and build my resume.

    Cons

    The pay is horrible and there is little room for advancement and little to no negotiation when it comes to pay increases. Very little support from upper management even though they expect so much. They always want us to come up with ideas to increase sales, but we have to get everything approved, and there is absolutely no follow through. Clinics and run club are poorly managed by upper management.

    Advice to Management

    Better pay would motivate employees more. The company will not succeed with a business model that does not treat employees with respect and as if they are valued.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    "Not a place to work for long term"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Running Room full-time (More than a year)

    Pros

    The people that you work with at the store-level are great

    Cons

    Disconnect between upper management and store-level
    Everything you do is micromanaged by somebody sitting behind a desk in Canada
    No latitude for negotiating salary - they start everybody at the bare minimum
    Constant push to increase sales and metrics and even to go through sales training programs outside of work but no opportunity for commission or bonuses, no possibility of pay increase more than once a year no matter what you contribute

    Advice to Management

    Don't treat your employees like expendable cogs and still expect them to put in extra time and effort for you


  6. "Casual work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Running Room part-time

    Pros

    Fun atmosphere supportive co workers

    Cons

    Not everyone was there to work just for the discount

    Advice to Management

    Better support for store managers


  7. "No complaints"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Running Room full-time (More than 5 years)

    Pros

    Positive Work environment - you help people improve themselves!

    Cons

    pays at Retail Pay scale


  8. "It's down to your boss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at The Running Room part-time (More than a year)

    Pros

    A great Manager can make all the difference. As with really any retail job it comes down to your manager. If they are good chances are things will go well.
    You have plenty of opportunity to get free shoes and other swag, loads of staff contests where sales may win you prizes.
    Contests really favour staff who work more, and some managers will take advantage of this and rig the system to win loads of stuff at the expense of the employees who the contest was supposed to encourage.
    Worse Managers will outright not tell employees about contest or even steal prizes from them. Again see first comment about good managers.

    Also just some great co-workers!

    Cons

    Bad Managers are a real problem.
    Due to a program of expansion that has far outpaced the corporate bureaucracy areal and district managers are managing increasingly large and misshapen territories. When this overworking leads to Managers leaving/terminated territory is absorbed instead of new managers being appointed. this leads to several problems:
    Area managers being unable to meet all their duties, being unable to be proactive and the improper performance management of store managers and assistants.
    Perhaps most relevant to you at the store level is the performance management.
    Basically Bad managers and assistant managers are not being improved through coaching or getting dismissed when there is the inevitable inappropriate terribleness. The constant absorbing of territory means that there is also no room for those few good managers to move up, which combined with little to no raises means that there is a serious retention problem at the store manager level.
    There also appears to be a lot of recent shakeup at the head office level which I could not speak to.

    Advice to Management

    Get your act together! you are no longer a tiny niche store in Alberta and a few small communities. You need to properly establish mechanisms for control so that you can actually manage your managers.
    Not to mention your marketing, if you are going to have individual managers do your social media at least train them and hire for it, in this day it is way too important a job to leave to a middle aged store manager who types with two fingers.


  9. "No-Stress Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Toronto, ON (Canada)
    Current Employee - Store Manager in Toronto, ON (Canada)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at The Running Room full-time (More than a year)

    Pros

    No-stress environment. Running Room has had a positive impact on my life. Staff discounts and purchase programs are great.

    Cons

    Unreasonable hours demanded for managers which is not reflected in salary.

    Advice to Management

    Area Managers do not do their jobs whatsoever. Upper Management couldn't care less if they retained staff.


  10. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The Running Room part-time

    Pros

    Great place to work if you're passionate about running. Awesome opportunities to stay involved in the running community. The employee discount and employee purchase program available for their shoes is fantastic.

    Cons

    Very little opportunity to move through the company if you want to have a career here. A lot of "red tape" prevents you from doing what you think is best for the store and customer relations.


  11. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Running Room full-time (More than 8 years)

    Pros

    Great Discount on merchandise - nice lifestyle

    Cons

    Not paid nearly enough for the amount of work required on personal time

    Advice to Management

    Pay staff to get the best people for the job


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