The Ryland Group Reviews
70% would recommend to a friend
(77 total reviews)
Larry T. Nicholson
83% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Offered pretty good benefits." (in 13 reviews)
- "Good management" (in 5 reviews)
- "Excellent training for the fresh graduate looking to get into their first real estate job." (in 4 reviews)
- "The people are great and they do fun things for their employees." (in 4 reviews)
- "Good pay and good build quality overall" (in 3 reviews)
Found 77 of over 78 reviews
Updated Aug 27, 2023
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- 1.0Dec 8, 2021Customer Service/DispatcherFormer Employee, more than 3 years
-Not everyone is bad at this company... the only ones who will betray you, leave you high and dry especially in right-to-work states, and do so without remorse are in specific high positions where they can terminate at their leisure without so much as a wish well in future endeavors even during a phone call. There are employees who perform their duties and actively try to help people, though it seems as though steadily they're being forced out or let go for no real or valid reason. -Decent benefits... if you stay and can withstand the cons.
Where to begin... -Upper management (those above your supervisor) will not care about your mental well-being, your health, or any situation outside work, regardless of whatever it may be. -Training quality has dropped since my first year at this employer (only stayed for nearly 3 years before being unceremoniously terminated via phone call) -Lack of effective communication with employees: *includes behavior such as unannounced reskilling of agents including those not trained in specific fields, last-minute notifications of being moved to a new team or gate with mandatory training, etc. -Work and Home life balance does not exist. -Inconsistent OT/Mandatory OT/VTO - the latter is rare nowadays. Requesting it also marks one for reskilling if your request is denied in five seconds after making a request. -Quality of service... This one hurts to type as I genuinely enjoyed being able to help customers in need, even while the work could be stressful and dealing with rightfully furious/angry/frustrated customers, all while handling the mistakes that were permitted to slip through, and even while being asked to aid personally in cases mishandled for HOURS - making sure customers needing help the most does not appear to be the company's number one priority anymore. The claim of being a 'super hero' to the customer is a fallacy nowadays at this company they tout still. The primary concern they have are numbers on scorecards - how fast calls are handled. First-call resolution and customer care take far-back seat priority. -It has to be said, SPs relations were getting rough when I last worked here for unknown reasons; people/companies not getting paid for months on end and were even known to have a good track record for services rendered for customers in need - even those who went above and beyond in cases.
- 4.0Oct 30, 2015Sales CounselorFormer Employee, more than 5 yearsAtlanta, GA
A quality built home with great marketing programs. Ryland was always fair with our compensation packages which included medical, dental, eye glasses, 401K and stock options. They have a draw against commission and you are an employee, not just a 1099 contractor. All the builders are great and easy to work with, at least the ones I worked with. I never heard complaints from other Sales Counselors about any of the builders. The warranty department staff are great, friendly and professional and customers were always taken care of promptly most of the time.
The Atlanta architect does a great job designing medium to large homes but drops the ball when it comes to smaller starter home design. He just can't design a functional small footprint or floorplan. The upper management operates with an ego mentality and are not friendly or personable at all. They are difficult to reach out to as they sit on pedestals, Some of the support staff behave the same way. They are not always consistent with procedures and you just don't know what you'll get when you make a phone call to get a deal worked out, if you run into challenges during a sale.
- 2.0Oct 1, 2015Sales CounselorFormer EmployeeDoylestown, PA
Great co-workers. Team work among sales and production is good. Professional group. Comp & benefits can be good if at a well positioned community.
Severe management issues. Errors in feasibility of projects, creating an unsustainable pricing structure of which management refuses to react to. Constant staffing changes from sales, management and production. No support for on site sales staff. In house costing issues, such as opening sites without pricing and sites open months without completed pricing. The most difficult issue to deal with is that your concerns go unresolved and ignored and management blames sales instead of taking responsibility for projects that have been set up for failure from the very beginning.3
- 3.0May 7, 2011Sales CounselorFormer EmployeeEast Dundee, IL
Excellent training, uncapped income potential 100% commission structure, great benefits.
Favoritism with among sales mangers to sales counselors. You could be assigned to a great community with a lot of marketing for traffic to come in to your door or be placed in a community so far out no one comes to see you. You have no say in where you are placed to sell. When times of economic downturn a salary plus commission structure will be great. Expected to work every weekend and if a weekend is taken off for a ie wedding , graduation it is frowned upon. Training can be repetitive same speakers and same material and you are expected to come in on your days off to do the training.
- 4.0Oct 8, 2009Sales RepresentativeCurrent Employee
Hours are great if you can get used to working weekends. Management is very responsive to needs if you are proactive about voicing them. Brilliant leaders in management level. Top notch company training program in Tempe, AZ.
Management clearly has their favorite employees that they try not to upset. Training program is great, but it is overkill with yearly role-play competition, online training, and weekly training. Give a strong sales team a break every once in a while! Business is cyclical, and rewards, moral, bonuses, and trips all go down/away when times get tough. Many new managerial positions filled from outside companies.
- 3.0Nov 5, 2013Anonymous EmployeeFormer Employee, less than 1 yearPhoenix, AZ
-Flex time -Talented employees... everyone is very smart and friendly -Great location -Some good perks - breakfasts, birthday celebrations, team activities
-My role was not thought out very well. it was a new role and there was not enough work for a full-time position. I found myself to be bored quite a bit. -Did not see much room to grow in my specific area. -Too much red tape - had to jump through hoops to get anything done. Everything took three times as long to accomplish because of all the levels of approval. -No performance based raises or bonuses - everyone gets them or no one gets them.
The Ryland Group Reviews FAQs
The Ryland Group has an overall rating of 3.6 out of 5, based on over 78 reviews left anonymously by employees. 70% of employees would recommend working at The Ryland Group to a friend and 37% have a positive outlook for the business. This rating has been stable over the past 12 months.
70% of The Ryland Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Ryland Group 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.