The Ryland Group Reviews

Cons

Nothing that I can think of

Cons

This company was acquired by Standard Pacific.

Cons

distance travelled was too much

Cons

Where to begin... -Upper management (those above your supervisor) will not care about your mental well-being, your health, or any situation outside work, regardless of whatever it may be. -Training quality has dropped since my first year at this employer (only stayed for nearly 3 years before being unceremoniously terminated via phone call) -Lack of effective communication with employees: *includes behavior such as unannounced reskilling of agents including those not trained in specific fields, last-minute notifications of being moved to a new team or gate with mandatory training, etc. -Work and Home life balance does not exist. -Inconsistent OT/Mandatory OT/VTO - the latter is rare nowadays. Requesting it also marks one for reskilling if your request is denied in five seconds after making a request. -Quality of service... This one hurts to type as I genuinely enjoyed being able to help customers in need, even while the work could be stressful and dealing with rightfully furious/angry/frustrated customers, all while handling the mistakes that were permitted to slip through, and even while being asked to aid personally in cases mishandled for HOURS - making sure customers needing help the most does not appear to be the company's number one priority anymore. The claim of being a 'super hero' to the customer is a fallacy nowadays at this company they tout still. The primary concern they have are numbers on scorecards - how fast calls are handled. First-call resolution and customer care take far-back seat priority. -It has to be said, SPs relations were getting rough when I last worked here for unknown reasons; people/companies not getting paid for months on end and were even known to have a good track record for services rendered for customers in need - even those who went above and beyond in cases.

Cons

Needed a little more focus on their strategy.

Cons

The Atlanta architect does a great job designing medium to large homes but drops the ball when it comes to smaller starter home design. He just can't design a functional small footprint or floorplan. The upper management operates with an ego mentality and are not friendly or personable at all. They are difficult to reach out to as they sit on pedestals, Some of the support staff behave the same way. They are not always consistent with procedures and you just don't know what you'll get when you make a phone call to get a deal worked out, if you run into challenges during a sale.

Cons

Severe management issues. Errors in feasibility of projects, creating an unsustainable pricing structure of which management refuses to react to. Constant staffing changes from sales, management and production. No support for on site sales staff. In house costing issues, such as opening sites without pricing and sites open months without completed pricing. The most difficult issue to deal with is that your concerns go unresolved and ignored and management blames sales instead of taking responsibility for projects that have been set up for failure from the very beginning.

Cons

Favoritism with among sales mangers to sales counselors. You could be assigned to a great community with a lot of marketing for traffic to come in to your door or be placed in a community so far out no one comes to see you. You have no say in where you are placed to sell. When times of economic downturn a salary plus commission structure will be great. Expected to work every weekend and if a weekend is taken off for a ie wedding , graduation it is frowned upon. Training can be repetitive same speakers and same material and you are expected to come in on your days off to do the training.

Cons

Management clearly has their favorite employees that they try not to upset. Training program is great, but it is overkill with yearly role-play competition, online training, and weekly training. Give a strong sales team a break every once in a while! Business is cyclical, and rewards, moral, bonuses, and trips all go down/away when times get tough. Many new managerial positions filled from outside companies.

Cons

-My role was not thought out very well. it was a new role and there was not enough work for a full-time position. I found myself to be bored quite a bit. -Did not see much room to grow in my specific area. -Too much red tape - had to jump through hoops to get anything done. Everything took three times as long to accomplish because of all the levels of approval. -No performance based raises or bonuses - everyone gets them or no one gets them.