The Shade Store Reviews | Glassdoor

The Shade Store Reviews

Updated February 12, 2019
70 reviews

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Pros
  • "It’s gratifying working for a Family Owned Company where the Owners CARE about their Employees" (in 7 reviews)

  • "Causal yet professional work environment" (in 7 reviews)

Cons
  • "Less than desirable work-life balance" (in 4 reviews)

  • "They are trying to find a perfect fit for both the company as well as the other design consultants you would be working with" (in 5 reviews)

More Pros and Cons

  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant
    Current Employee - Design Consultant
    Recommends
    Positive Outlook

    I have been working at The Shade Store full-time (More than 3 years)

    Pros

    Great showrooms and Teams, beautiful product

    Cons

    Growing company, sometimes the changes are hard to keep up with

    Advice to Management

    keep it up


  2. Helpful (4)

    "Would be great if not for complete lack of work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Port Chester, NY
    Former Employee - Anonymous Employee in Port Chester, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at The Shade Store full-time (More than 3 years)

    Pros

    -Great camaraderie within teams

    -Gym to use during lunch hours (strength, cardio and yoga classes + basketball court and standard gym equipment)

    -Casual dress

    -Daily breakfast bar and weekly catered lunches

    -Exciting workplace with a lot going on; the opposite of boring. This includes tons of room for growth.

    - [If you're local] location is great. If you're not local, Port Chester is still a nice place to spend time with decent food/drink options.

    Cons

    -Work life balance is NON EXISTENT. Partially because of the 10 PTO days / year (sick and vacation included), and partially because higher ups have no problem requesting (ie: demanding) employees to work late/over weekends. This is part of an overall toxic culture where higher ups value time spent working more than quality of work. The result is a high burnout rate / lower productivity because of exhaustion and/or resentment.

    -Business is extremely focused on short term growth goals, with seemingly no care for long term infrastructure. This results in a system held together by gum and paperclips, making day to day very stressful for teams / does not seem sustainable.

    -Oftentimes higher ups prefer to hire candidates (or promote employees) who are more easily manipulated / less experienced / more willing to "sell their soul" (or at least free time) as opposed to those more qualified.

    Advice to Management

    Listen to your employees and make adjustments for the very obvious work life balance issues.

  3. "Great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant
    Current Employee - Design Consultant
    Recommends
    Positive Outlook

    I have been working at The Shade Store full-time

    Pros

    flexibility and opportunity to receive commission

    Cons

    work life balance- not enough PTO days


  4. Helpful (2)

    "TSS"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Port Chester, NY
    Former Employee - Anonymous Employee in Port Chester, NY

    I worked at The Shade Store full-time (More than a year)

    Pros

    Passionate CEO, free lunch on Fridays, casual work environment

    Cons

    Only 2 weeks of PTO and sick days combined


  5. Helpful (2)

    "Design Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant
    Current Employee - Design Consultant
    Recommends
    Positive Outlook

    I have been working at The Shade Store full-time (More than a year)

    Pros

    I can easily say that working at The Shade Store is the best job I've ever had. This is a dream job for responsible employees who don't want to be micro-managed. You're expected to get your job done on your own with little overhead management, however you have a direct line to corporate 24/7 if you need assistance with anything.

    Salary is above average for retail. Nice commission structure with individual and team bonuses.

    I feel this company genuinely cares about their employees and it's customers. They are constantly striving for improvements company wide in every department and allow an open line of feedback directly to the CEO and corporate office.

    Cons

    It's retail - you work pretty much every weekend. They are very clear about this up front. If you have a good showroom team, you can work out your schedules so you get a weekend off when you need it.

    Only 10 PTO days for vacation and sick time.

    There is no opportunity for advancement as a design consultant - this is not a con for some but may be to others.

    Advice to Management

    I think a few extra PTO days would go a long way! But in general thank you for keeping your employees and customers happy - it's a great company that I'm proud to work for!


  6. Helpful (2)

    "Worst job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Port Chester, NY
    Former Employee - Customer Service in Port Chester, NY
    Doesn't Recommend

    I worked at The Shade Store full-time (Less than a year)

    Pros

    Free breakfast and free lunch on Friday

    Cons

    The management is terrible. People have been promoted due to longevity with the company not competence. They had a good manager and she went out on maternity leave and never came back...it was all down hill after that. The work load it terrible and the time off is disproportionately limited compared to the decent salary.

    Advice to Management

    Hire someone with proven management experience, not just someone with product knowledge.


  7. Helpful (16)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Port Chester, NY
    Former Employee - Software Engineer in Port Chester, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at The Shade Store full-time (Less than a year)

    Pros

    There's free coffee and sometimes bread.

    Cons

    First, the codebase. This thing is a dumpster fire of half-baked ideas from mediocre developers over the last 10 years. There's a general acceptance among the developers that this is how things will always be. Anyone who has been there more than a few years has either forgotten what good software looks like or has never written it. If you value career growth, this isn't the place for you.

    Next, the location. If you live in NYC, you will be commuting to Port Chester. If there's mention of a Manhattan office, get that in writing. Seriously, there are people who have been there for over a year with the promise of a reasonable commute and still take 4 hours out of their lives each day to work from the main office. The owners have no concept of work-life balance. Let me say it again, THE MANHATTAN OFFICE IS A LIE!

    Seriously, NYC is right next door and there are tons of job opportunities. Skip this one.

    Advice to Management

    You are never going to build a team capable of cleaning the train wreck that Reflexions made for you if you don't move this operation to Manhattan. You business cannot scale at the rate things are going, the software will become a bottleneck to that and you are going to find yourself in the position a year or two from now where development grinds to a complete halt and you are forced to make some VERY expensive decisions to recover.

  8. Helpful (15)

    "Sad but true....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at The Shade Store full-time

    Pros

    Free breakfast everyday, free lunch on Friday, good health benefits, 401k

    Cons

    When I started at The Shade Store I enjoyed it much more. Few years in, i dread going in everyday due to the overwhelming amount of stress. Classic case of a company not giving you the tools to succeed but asking you to succeed with a ‘just get it done’ mentality. No support. Half my team has left in the last 6 months and they still don’t seem to get it.


  9. Helpful (4)

    "Great company, great team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant in San Francisco, CA
    Current Employee - Design Consultant in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at The Shade Store full-time (Less than a year)

    Pros

    Great showroom experience with a hardworking and fun regional and nationwide team. Everyone is pleasant and helpful. Company is always looking for ways to improve in all areas - product, customer experience, employee experience.
    Great product selection that is always growing.
    Showrooms in our area are busy so there is always plenty to do and the pace can be pretty fast which keeps it interesting.
    Company is growing and they have a great vision.

    Cons

    None really, we are open 7 days a week so weekend days are a must which could be a con to some.

    Advice to Management

    Thank you for keeping us in the loop and making all TSS employees part of the conversation. Keep up the great work!


  10. Helpful (19)

    "Here's the Truth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant
    Current Employee - Design Consultant
    Doesn't Recommend

    I have been working at The Shade Store full-time (More than 3 years)

    Pros

    The Shade Store makes beautiful products. They stand behind their products 100%

    They offer short lead times and professional installation

    There is a Customer Care department in Port Chester, NY that supports any post-sales problems

    The pay is above average for a retail job

    Strong benefits

    The Shade Store has an organized and structured admin system

    In house measuring and scheduling department

    Family owned and operated

    Cons

    There is no room for advancement as a Design Consultant. This is a retail position.

    Design Consultants have no real voice in the company. Changes are made frequently without advance notice.

    The Design Consultant position consists of nights, weekends, holidays and LONG hours.

    The interviewing process is tedious. Negotiating the largest salary possible is necessary because you will see very few raises.

    Poor Management. Over 200 Design Consultants report to little to no management. The management of the showrooms requires a professional demeanor and leadership tools. This management lacks both. The incompetence of the showroom management is general knowledge but nothing can be reported to the owners because of fear of backlash. TSS has "regional managers" but they have no real pull.

    No proper HR department. HR consists of 1 or 2 people depending on the day. All other HR issues are expected to be reported to showroom management. This is a conflict of interest.

    Self Management in showrooms. In theory self management is a dream for responsible professionals. The issue with this management structure is that Design Consultants are responsible for their co-workers behavior. If a co-worker is unhinged this company is very slow to act.

    Poor company morale. Most showrooms experience a lot of conflict. The conflict stems mostly from a hands off approach to managing disgruntled employees.

    The Port Chester Dream. When/If you are hired on to this company TSS will fly you to New York to meet your "team". This whole process is very moving. The company itself seems to stand for everything anyone would want to be apart of. This company is so easy to believe in and support but sadly the truth is when it comes down to it..it is all smoke and mirrors.

    The Shade Store Response

    Jul 26, 2018 – Recruitment Manager

    Thank you for your feedback. We will share this with ownership. We appreciate that you took the time to share here but please know you always have a direct line to the owners and can always feel free... More