The Social Element Reviews | Glassdoor

The Social Element Reviews

Updated November 7, 2018
35 reviews

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4.0
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The Social Element CEO Tamara Littleton
Tamara Littleton
26 Ratings

Employee Reviews

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  1. Helpful (2)

    "Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Social Element full-time

    Pros

    Wonderful and inviting culture even though it's predominantly a distributed workforce. Executives and upper management truly listen to employees. Highly talented pool of global colleagues to collaborate with , it always felt like I was a member of a very strong team highly driven to succeed.

    Cons

    Client base is a bit top-heavy, therefore high risk if/when a large client is lost. This is the reason why I was laid off.

    Advice to Management

    Perhaps consider expanding to take on risky &/or smaller clients to offset the potential volatility with large clients?


  2. "Former Management Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at The Social Element full-time (More than 3 years)

    Pros

    Can easily move up through the ranks and take on new challenges, good opportunity for development if you're early career. Can work from anywhere, flexible scheduling. Compensation decent if you live somewhere outside of a large city. Work-life balance amazing. Lots of smart pleasant colleagues, lots of expertise in our fields.

    Cons

    Internal politics are a disaster and are highly personality driven. Roughly yearly restructures and need to appeal to different people. Low salary if you live in a major US/UK/EU city. Some colleagues are annoying. Little feedback from your manager about how to improve in your role.

    Advice to Management

    Figure out which of your c-level and director level people are primarily out for themselves and not into teamwork with other departments; figure out which ones have been promoted past their level of competency.

    You have some great people in middle management (and many of the weak ones have been purged in the last two restructures) but rot at the c-level and director level is keeping you from being a truly great agency because it keeps morale low among the middle managers who are responsible for getting the freelancers to actually do the work and working day-to-day with your clients. You'll continue to see a revolving door of your very best middle managers unless you can put in performance-based compensation incentives and pay salaries based on local cost of living.

    Building on this, please DO continue performance reviews of the freelancers - all moderators and engagement specialists should be enthusiastic about the field and their job. It drives down morale if a passionate person has to follow someone who clearly hasn't done any work.

  3. Helpful (1)

    "Not the same place it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Moderator
    Former Employee - Moderator
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Social Element full-time (More than 5 years)

    Pros

    flexible work hours, some great people to work with.

    Cons

    lack of communication, lack of transparency

    Advice to Management

    quit trying to fix things that weren't broken.


  4. Helpful (1)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Social Element (More than 10 years)

    Pros

    I've worked for The Social Element for just under 10 years; I can't imagine working anywhere else. The awesome team is like a second family to me, and as a mom, the work-from-home flexible schedule was a godsend. I have always been impressed by how people-oriented and supportive upper management has been. The company has unlimited potential which is both exciting and provides a sense of job security.

    Cons

    There have been some ups and downs, which is expected for a company that has grown rapidly, but the downs have been short-lived and far between.

    Advice to Management

    Keep up the great work!


  5. Helpful (1)

    "Happy Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engagement Specialist in Atlanta, GA
    Current Employee - Customer Engagement Specialist in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Social Element part-time (More than a year)

    Pros

    Flexible hours, great communication with management, decent pay for work at home, great company culture, can work anywhere in the world.

    Cons

    Project availability. Seems to be either feast or famine which means have to look at other streams of income to support a family

    Advice to Management

    Keep up the good work!


  6. Helpful (2)

    "Great company, hours fluctuate a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Social Element part-time

    Pros

    Great people and good management! Friendly and professional atmosphere. Interesting clients. If you are not dependent on a regular income, this job is for you.

    Cons

    Hours fluctuate very drastically. You can be taken off projects even if you have a great track record. Hard to rely on income.

    Advice to Management

    Pay more attention to people who are struggling because of few hours. Find a way to be more consistent and take better care of your senior mods.


  7. Helpful (1)

    "Some ups some downs, mostly up!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Moderator in Washington, DC
    Current Employee - Moderator in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Social Element full-time

    Pros

    Working from home, flexible schedule, training is provided and generally well run, depending on the team decent to great communication between managers and moderators.

    Cons

    There's always a few bad apples in the best of bunches and that's no different here than anywhere else. The Unreliability of the social media world can make things a bit dicey.

    Advice to Management

    heighten communication! don't be taken in by brown-nosers.

  8. Helpful (2)

    "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Social Element full-time (More than 8 years)

    Pros

    Supportive, energizing place to work. Love my flexibility and great co-workers

    Cons

    Compensation plans need to be reviewed


  9. Helpful (8)

    "Unstable, Poorly Managed Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Moderator in Los Angeles, CA
    Former Employee - Moderator in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Social Element full-time (More than a year)

    Pros

    Working from home, paychecks clear on time

    Cons

    Poorly managed, nepotism, strict schedules

    Advice to Management

    You need less "middle men" and more highly trained moderators who can work autonomously.


  10. Helpful (1)

    "Convenient, high paced social media moderation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Moderator in Washington, DC
    Current Employee - Content Moderator in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Social Element full-time (More than a year)

    Pros

    Work from home, decent pay, excellent IT staff, preference scheduling, international team, some interesting projects, great entry -level job for social media management

    Cons

    Monotonous work, no real office, very few contacts,

    Advice to Management

    Job rotation