The Spot Experience Reviews

Updated Mar 24, 2018

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1.7
20%
Recommend to a Friend
16%
Approve of CEO
The Spot Experience CEO Mitch Marrow (no image)
Mitch Marrow
12 Ratings
  1. "Wonderful facility and great people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Animal Supervisor in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Spot Experience part-time for less than a year

    Pros

    The employees who work at this establishment are wonderful and they all work well together, especially for the fact that they work with PetServe from Continental.

    Cons

    Small facility, would be better if it had its own place to walk the dogs that is not interfering with the fellow flight goers.

  2. "Worked at the front desk for customer service"

    3.0
    Former Employee - Anonymous Employee 

    I worked at The Spot Experience part-time

    Pros

    Decent opportunity to gain costumer service experience

    Cons

    Fairly disorganized at at times unprofessional environment


  3. Helpful (1)

    "worst job ever-tribeca location"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dog Handler in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Spot Experience full-time for less than a year

    Pros

    There were some pretty great dogs there and the pay was fair.

    Cons

    The insurance was expensive as hell. They had dogs with severe behavioral issues that should not have been allowed there. I've seen a pit bull attack several dogs for no reason and yet the dog was allowed to stay. I was barely trained and went I brought it up I was ignored. They expected me to master this "alpha" mentality in 4 months. I was fired for "poor performance" despite being active, always there and on time when the assistant manager had a grudge with me being a diabetic. Other people who came in hours late or called out often were promoted.

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  4. "They don't care about us."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Handler in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Spot Experience full-time for more than a year

    Pros

    working with dogs playing with dogs cool co-workers

    Cons

    The pay is abysmal compared to the emotional and physical toll this job requires Management does not care about employees like they should

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  5. "As a General Manager, you are expected to have a smooth running location."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - General Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Spot Experience for more than a year

    Pros

    Company is starting to get it's $h-it together. They offer benefits and offer job security if this is your career path. You get to see adorable dogs everyday and the people who work for you (and vice versa) are friendly.

    Cons

    However, they are in a process of management changes; the management turnover rate is high, as is the employee rate. They give you the run around with promotions, yet expect you to perform the job that they have not officially given you. If they treated their employees a little better, they would definitely have a higher retention rate.

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  6. "Don't work here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Spot Experience full-time

    Pros

    Working with dogs. That is the only pro. everything else sucks.

    Cons

    Where to begin? Corporate does not care about their employees. The only "benefits" that are given to employees are required by law. Before these laws were in place the lower level employees received nothing - no medical, no paid days off. They don't really care about the dogs - only getting things done as cheap as possible,How is it possible that a store that's barely 2 years old is already falling apart? Build your stores better, use better materials. Spend a little money and it won't be such a POS. Paying their employees minimum wage and paying people well below their worth. I'm sure the higher ups are making an excessive amount though. Problems in the store are just blamed on other people. No real leadership. They treat their best employees like crap and fire them when there are problems even though it's not their fault they had no help. This is hands down a horrible place to work.

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  7. "Dog Paradise"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Director of Operations in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Spot Experience

    Pros

    Luxury dog care aimed at pampering and providing a high quality of life for dogs.

    Cons

    Still in growth stage with many HR and dog care processes still in development

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  8. Helpful (1)

    "Horrible company"

    1.0
    Animal Handler in Chicago, IL
    Doesn't Recommend

    I have been working at The Spot Experience

    Pros

    seeing all the different animals

    Cons

    Company is run horrible. They only let the lazy people stay. If your a hard worker they will just fire you. The president and Chief of operations have no clue what they are going. I was promised 31 days by the chief of operations and the next day they fired me. If you fill out a report card, that doesn't mean that you gave that animal to a runner, that person should of signed it. I was let go cause other people didn't know how to do their jobs. This company is crap.

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  9. Helpful (1)

    "Ever wonder why your dog goes home smelling"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Spot Experience

    Pros

    None. Other than wonderful dogs.

    Cons

    Young employees not caring for these dogs. To busy on their phones not seeing a dog Rolling in urine or feces. Tons of yelling at the dogs if they're to loud or misbehaving.

  10. Helpful (3)

    "I wouldn't put my dog there"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Dog Handler in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Spot Experience full-time for less than a year

    Pros

    There are dogs there. Dogs are great. The people working with the dogs generally seem to care about them, even the dogs who bite them and cause problems with other dogs. When one dogs was identified as having fleas, he and his housemate were immediately sent upstairs for a flea dip. The workers really do try to stay on top of things.

    Cons

    Where do I begin? The place is FILTHY and rundown. The pee and poop is smeared around on the floor with a wet mop containing bleach and floor cleaner, which the dogs then roll around in. There has got to be a better way to clean up after the dogs. There seems to be no protocol for the various doors and gates leading to the dog room, not to mention that those doors and gates don't actually latch properly in many cases. One back room had a large dog in a crate whose door was broken and held together with a piece of coat hanger. The dog was pushing the bottom of this broken crate door and almost getting his paw and snout caught in it. There was a room with over 50 dogs in it, most of them large, and the room was crowded like a subway car during rush hour. There was a least one VERY large dog there who frequently engaged other dogs in play that was too rough and then bit staff who tried to break it up. The staff try to control the dogs basically by screaming at them all day and forcing them to sit. They mean well, but obviously lack any real training in behavior management. There is a second room available, but is not currently in use due to a mold problem. The door to this room is half open and shares air with the main big dog room. The pay is horrible considering the fact that people are paying a lot and that these people are caring for their dogs. There is also no insurance offered, and the CEO is against the affordable care act.

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Found 16 reviews