The Tile Shop, Inc. Manager Reviews | Glassdoor

The Tile Shop, Inc. Manager Reviews

Updated Jul 9, 2019

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Found 56 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
45%
Recommend to a Friend
38%
Approve of CEO
Cabell Lolmaugh
6 Ratings
  1. "Best job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than a year

    Pros

    Fun company that changes lives.

    Cons

    You have to be a winner to win here

    The Tile Shop, Inc.2019-05-31
  2. "Rewarded For Performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time

    Pros

    Life Changing Money if you are willing to earn it. Beautiful product and showrooms to sell out of.

    Cons

    No cons other than retail hours

    The Tile Shop, Inc.2019-07-09
  3. Helpful (8)

    "Company Culture is a Joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Tile Shop, Inc. full-time for more than 8 years

    Pros

    If everything is going great then you will be paid well.

    Cons

    Six to seven day work weeks. 60 to 80 hour work week. Little help from upper management. Extreme expectation even though the company over all is failing. No family values

    The Tile Shop, Inc.2019-05-07
  4. "Good Money, But not very well Organized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Warehouse Manager in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at The Tile Shop, Inc. full-time

    Pros

    Good Pay and Easy work/life Balance

    Cons

    Not very well Organized needs proper training

    Advice to Management

    Have Proper Training for employees

    The Tile Shop, Inc.2019-04-25
  5. Helpful (4)

    "Don't Bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    There's really not too many Pros to this place. If you're good and you can sell, you don't have a cap on your commission, but you'll probably be working 60+ hours a week. Feel lucky if you have a competent manager and get decent training and don't have to worry about your money being stolen from you. More than likely you'll end up with an inexperienced manager who has an equally incompetent regional manager and you...

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    Cons

    Read through the reviews of former and current employees on GlassDoor and Indeed. They've padded a lot of the reviews on GlassDoor by bribing corporate employees and managers to give '5 Star' reviews, so take all of them with a grain of salt. Pay close attention to the one's that talk about poor and uncaring managers and anything to do with commission disputes or losing money (ignore the one's that complain about cleaning...

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    Advice to Management

    You have changed so many things and policies over the last couple of years, but you have never changed the way you train and promote managers. There are several stores who have such poor leaders, but they continue on just the same because they have one or two sales people who make their numbers each month. Nevermind the fact that besides the few that exceed, the store hasn't had any other sales associates last more...

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    The Tile Shop, Inc.2019-05-07
  6. Helpful (3)

    "definitely could be much better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    You’re 100% commission, so you get out what you put in. There is the opportunity to make a considerable amount of money here if you are willing to work for it. If you like a fast pace and high pressure this would be good for you. There’s a lot of opportunity to be creative since you work directly with clients to design their projects. It is relatively easy to move up the ladder and get promoted but a lot of times you...

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    Cons

    100% commission, so unless you’re absolutely killing it there’s no guarantee of a consistent paycheck. Schedule is very demanding, you’re there a minimum of 45-50 hours a week and Saturdays are mandatory as it is the busiest day of the week. It’s hard to get a consistent schedule because of the needs of the store, most of the time I get my schedule for any given week on the Sunday night before. Assistant managers do not...

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    Advice to Management

    Give AMs a salary. Expecting them to help run the store, train associates, and hit a higher sales goal all at once is unreasonable.

    The Tile Shop, Inc.2019-02-17
  7. "IT IS WHAT YOU PUT INTO IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 5 years

    Pros

    Have been working for The Tile Shop for more than 4 years. I have worked in multiple locations and it has provided me with an awesome life. In that 4 years I made it from the bottom to store Manager. If you put in the effort then you can go far.

    Cons

    Tile is heavy. Thin-set is also Heavy.

    Advice to Management

    Very excited to see what happens in the future.

    The Tile Shop, Inc.2018-12-18
  8. Helpful (1)

    "High pressure, Commission based role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The Tile Shop, Inc. full-time for more than a year

    Pros

    Huge paycheck potential, Self motivation

    Cons

    High Pressure on Management with numbers

    The Tile Shop, Inc.2019-01-02
  9. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Fort Wayne, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    - You get paid for the work you put in - Beautiful Showrooms - Supportive Management - Corporate listens to advice, looks to improve on many aspects - On top of, and even forecast trends in tile. - Absolutely no ceiling for promotion...well maybe CEO but who knows. - Ridiculous Amount of Benefits. - Have completely revamped Pro Loyalty System that puts competition to shame.

    Cons

    -You can have some pretty long hours. -Sometimes inconsistent schedule that can really wear on your sleep cycle. - The Distribution Centers sometimes do not send orders, or send the wrong amount which can mess up your customer's orders. - Only Store Managers receive a salary. AM's only get a bonus if they hit their own plan, and the store hits its plan as well. The pay is still good, it would just be nice to be paid...

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    Advice to Management

    I have been with The Tile Shop for quite a while now. I have seen it at what I believe to be its worst, and have watched it slowly raise back up to a place where I love to work. The strides you are making to improve our brand, individual stores, and the products that we offer are all going in the right direction. My only advice is to keep listening to us like you have been.

    The Tile Shop, Inc.2018-09-12
  10. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    You can make as much money as you want, management supports the team to drive sales and there is room for career opportunities. Product is fresh and appealing and the turnover is low

    Cons

    Nothing really bad to say....

    Advice to Management

    Keep updating the systems, bringing in new products, incentivizing people to drive the sales. Love working for this company

    The Tile Shop, Inc.2018-08-09
Found 56 reviews