The Tile Shop, Inc. Reviews | Glassdoor

The Tile Shop, Inc. Reviews

Updated May 31, 2019

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Found 268 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
41%
Approve of CEO
Cabell Lolmaugh
7 Ratings
Pros
  • "The company has great benefits which was a huge element for my family(in 15 reviews)

  • "Tremendous opportunity for advancement, I jumped up from a sales associate to a manager in under 2 years, they truly rewards talent(in 11 reviews)

Cons
  • "cleaning, getting dirty, long hours(in 24 reviews)

  • "Sales people steal your sales including some managers and assistant managers(in 16 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (4)

    "Store Manager - My Journey"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Bel Air, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    Great Pay and Exceptional Training • Individual Career Growth Opportunities • Holiday and Vacation Pay • Medical, Dental, and Vision Insurance • HSA Employer Contributions • 401(k) Plan with employer matching • Company Paid Basic Life Insurance • Company Paid Long Term Disability I started with The Tile Shop in October of 2014. Since then, I have had the pleasure of meeting and working with some extraordinary...

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    Cons

    Most will not like working weekend but Saturday and Sunday are by far our busiest days

    Advice to Management

    Exercise good judgement

    The Tile Shop, Inc.2018-06-27
  2. "Best job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than a year

    Pros

    Fun company that changes lives.

    Cons

    You have to be a winner to win here

    The Tile Shop, Inc.2019-05-31
  3. Helpful (7)

    "Company Culture is a Joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Tile Shop, Inc. full-time for more than 8 years

    Pros

    If everything is going great then you will be paid well.

    Cons

    Six to seven day work weeks. 60 to 80 hour work week. Little help from upper management. Extreme expectation even though the company over all is failing. No family values

    The Tile Shop, Inc.2019-05-07
  4. Helpful (1)

    "Just another job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Material Handler 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Tile Shop, Inc. full-time for more than a year

    Pros

    Cool co-workers, great discount, straight 40 hour week.

    Cons

    Regional management doesnt seem to care about your well being.

    The Tile Shop, Inc.2019-04-26
  5. "Good Money, But not very well Organized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Warehouse Manager in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at The Tile Shop, Inc. full-time

    Pros

    Good Pay and Easy work/life Balance

    Cons

    Not very well Organized needs proper training

    Advice to Management

    Have Proper Training for employees

    The Tile Shop, Inc.2019-04-25
  6. Helpful (4)

    "Don't Bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    There's really not too many Pros to this place. If you're good and you can sell, you don't have a cap on your commission, but you'll probably be working 60+ hours a week. Feel lucky if you have a competent manager and get decent training and don't have to worry about your money being stolen from you. More than likely you'll end up with an inexperienced manager who has an equally incompetent regional manager and you...

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    Cons

    Read through the reviews of former and current employees on GlassDoor and Indeed. They've padded a lot of the reviews on GlassDoor by bribing corporate employees and managers to give '5 Star' reviews, so take all of them with a grain of salt. Pay close attention to the one's that talk about poor and uncaring managers and anything to do with commission disputes or losing money (ignore the one's that complain about cleaning...

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    Advice to Management

    You have changed so many things and policies over the last couple of years, but you have never changed the way you train and promote managers. There are several stores who have such poor leaders, but they continue on just the same because they have one or two sales people who make their numbers each month. Nevermind the fact that besides the few that exceed, the store hasn't had any other sales associates last more...

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    The Tile Shop, Inc.2019-05-07
  7. Helpful (2)

    "Management Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Design Consultant in Matthews, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    Beautiful products to sell

    Cons

    Terrible management and turnover

    Advice to Management

    Stop promoting inexperienced young people to management before they know anything about leadership .

    The Tile Shop, Inc.2019-04-13
  8. Helpful (3)

    "definitely could be much better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    You’re 100% commission, so you get out what you put in. There is the opportunity to make a considerable amount of money here if you are willing to work for it. If you like a fast pace and high pressure this would be good for you. There’s a lot of opportunity to be creative since you work directly with clients to design their projects. It is relatively easy to move up the ladder and get promoted but a lot of times you...

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    Cons

    100% commission, so unless you’re absolutely killing it there’s no guarantee of a consistent paycheck. Schedule is very demanding, you’re there a minimum of 45-50 hours a week and Saturdays are mandatory as it is the busiest day of the week. It’s hard to get a consistent schedule because of the needs of the store, most of the time I get my schedule for any given week on the Sunday night before. Assistant managers do not...

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    Advice to Management

    Give AMs a salary. Expecting them to help run the store, train associates, and hit a higher sales goal all at once is unreasonable.

    The Tile Shop, Inc.2019-02-17
  9. "Growing Company- Unlimited Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    Career Growth Health Benefits 401K w Match Amazing People

    Cons

    To be the best you have to be willing to work hard!

    The Tile Shop, Inc.2019-02-19
  10. "Great team and numerous opportunities to make a difference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Employee in Plymouth, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    If you are looking for a job at a growing company where you will be given responsibility and people will want to hear your ideas, this is the place for you.

    Cons

    If you're looking to "punch the clock" this probably isn't the place for you.

    Advice to Management

    Keep up the good work.

    The Tile Shop, Inc.2019-01-30
Found 268 reviews