The Tile Shop, Inc. Reviews | Glassdoor

The Tile Shop, Inc. Reviews

Updated Jul 12, 2019

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Found 270 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
40%
Approve of CEO
Cabell Lolmaugh
8 Ratings
  1. Helpful (5)

    "Sales/Design Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Tile Shop, Inc. full-time

    Pros

    There are a few good things about working at The Tile Shop. The benefits are outstanding, great healthcare, 401k, HSA. The location I worked at was laid back and management was fun, which made for easy work days.

    Cons

    Glorified janitor. They gave out daily tasks to each employee, which is fine, the showrooms needed to be kept up and looking nice. But they gave us tasks like cleaning bathrooms, cleaning break rooms, cleaning displays, and so on, which kept us from greeting customers and making sales. The problem is that they gave us tasks that kept us away from the door, then yelled at us for not hitting customers at the door. Commission...

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    The Tile Shop, Inc.2018-10-09
  2. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Fort Wayne, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    - You get paid for the work you put in - Beautiful Showrooms - Supportive Management - Corporate listens to advice, looks to improve on many aspects - On top of, and even forecast trends in tile. - Absolutely no ceiling for promotion...well maybe CEO but who knows. - Ridiculous Amount of Benefits. - Have completely revamped Pro Loyalty System that puts competition to shame.

    Cons

    -You can have some pretty long hours. -Sometimes inconsistent schedule that can really wear on your sleep cycle. - The Distribution Centers sometimes do not send orders, or send the wrong amount which can mess up your customer's orders. - Only Store Managers receive a salary. AM's only get a bonus if they hit their own plan, and the store hits its plan as well. The pay is still good, it would just be nice to be paid...

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    Advice to Management

    I have been with The Tile Shop for quite a while now. I have seen it at what I believe to be its worst, and have watched it slowly raise back up to a place where I love to work. The strides you are making to improve our brand, individual stores, and the products that we offer are all going in the right direction. My only advice is to keep listening to us like you have been.

    The Tile Shop, Inc.2018-09-12
  3. Helpful (1)

    "Hard work = strong sales!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 8 years

    Pros

    No caps on commission, so you can control what you make! I've read a lot of reviews about how difficult the sales position is, but commission sales reflects the amount of work put into being successful! If you don't try to make an impression on your customers, you will not sell. If you put the time and effort in, you will succeed! Benefits are outstanding and the co-workers make every day worth it.

    Cons

    Unfortunately, there are some managers that quite honestly shouldn't be managers. A manager's number one asset should be their employees, and it's unfortunate that there are some managers who are a little too self-centered to put their employees first

    Advice to Management

    Company IS going in the right direction with new products and procedures (no more subsidy!) Please put more emphasis on vetting management candidates to get qualified managers in these stores that are turning off potentially great employees! There should be some sort of experience as far as time in position versus what their sales average was over a few months. There are good management candidates who may not be able...

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    The Tile Shop, Inc.2018-08-27
  4. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Tile Shop, Inc. full-time

    Pros

    Opportunity for growth depending on location

    Cons

    Market decline makes it extremely difficult to maintain average standards and make decent money

    The Tile Shop, Inc.2018-09-06
  5. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    You can make as much money as you want, management supports the team to drive sales and there is room for career opportunities. Product is fresh and appealing and the turnover is low

    Cons

    Nothing really bad to say....

    Advice to Management

    Keep updating the systems, bringing in new products, incentivizing people to drive the sales. Love working for this company

    The Tile Shop, Inc.2018-08-09
  6. Helpful (5)

    "Asst. Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in Madison, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Tile Shop, Inc. full-time for more than a year

    Pros

    You can steal orders as an Asst. Manager

    Cons

    Horrible upper management. No pay for being an assistant manager.

    Advice to Management

    Change the culture

    The Tile Shop, Inc.2018-09-12
  7. Helpful (7)

    "Worst Sales experience in a 40 year Sales career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    Beautiful Showroom, Great Products, Mostly enjoyable sales associates,

    Cons

    Where does one start. The most frustrating experience you will have is your fellow sales associates, and Managers stealing your sales. When you work for straight commission you take it personal when they take your business and you get nothing in return. You have to clean your assigned vignettes, Run the Floor cleaning machine, clean the bathrooms and lunch rooms, change the light bulbs. You take inventory. You have rows...

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    Advice to Management

    Change your payment system. Let the consumer know you are working on commission they get it so that they will return to you but you are not allowed. Upgrade your computer software, If you cannot get a updated version of the apple ipos than your staff needs to not be criticized for using the computers instead. Get a cleaning staff and don't use your staff as maids. PLEASE GIVE YOUR ENTIRE MANAGEMENT TRAINING IN SEXUAL...

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    The Tile Shop, Inc.2018-09-11
  8. Helpful (12)

    "DO NOT DO IT!!! READ AND RUN!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Tile Shop, Inc. full-time

    Pros

    NONE MODERN SLAVE. ( "you must enter at least 5 words for pros") <----so I typed this

    Cons

    My experience: Unfortunately I have been at the company for almost a year. Sending applications twice a day! This company has been such a horrible experience. Turn over is horrible one to two people per month. What you do: You are expected to hit targeted sales, which is understandable they have to make money for people to get paid, EXCEPT you! The market that I am in is filled with to much competition from...

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    The Tile Shop, Inc.2018-08-21
  9. Helpful (4)

    "Store Manager - My Journey"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Bel Air, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    Great Pay and Exceptional Training • Individual Career Growth Opportunities • Holiday and Vacation Pay • Medical, Dental, and Vision Insurance • HSA Employer Contributions • 401(k) Plan with employer matching • Company Paid Basic Life Insurance • Company Paid Long Term Disability I started with The Tile Shop in October of 2014. Since then, I have had the pleasure of meeting and working with some extraordinary...

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    Cons

    Most will not like working weekend but Saturday and Sunday are by far our busiest days

    Advice to Management

    Exercise good judgement

    The Tile Shop, Inc.2018-06-27
  10. Helpful (8)

    "HORRIBLE COMPANY PLEASE HEAR ME OUT!! THE MONEY IS NOT WORTH IT!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Tile Shop, Inc. full-time for more than a year

    Pros

    This is one one of the hardest retail enviorments you can possibly work in. If you put in the time like I did 6-7 days a week you'll have the tools to work in any retail setting. Putting together designs was pretty nice

    Cons

    Nothing at the end of the day it is a waste.of time. TRUST ME Shady managers Stressed customers People leaving early managers will pick on you constantly. Id rather work at Dollar Tree and I was top of my monthly sales Just sad...

    Advice to Management

    You are a horrible company I cannot call most of you managers actual managers. The ones that were good managers keep doing what you are doing and maybe your company wouldn't have the one of the most loss of hard working employees than most other major retail companies. You know very well most of the people you hire have little to know design experience and make this stuff up as they go, take the design consultant label...

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    The Tile Shop, Inc.2018-08-10
Found 270 reviews