The Tile Shop, Inc. Reviews | Glassdoor

The Tile Shop, Inc. Reviews

Updated Jul 12, 2019

To filter reviews, or .

Found 270 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
40%
Approve of CEO
Cabell Lolmaugh
8 Ratings
  1. Helpful (7)

    "Company's culture and practices are backwards."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Design Associate in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Tile Shop, Inc. full-time for more than a year

    Pros

    With the largest selection of tile and accessories, free design work, and the best return policy in the industry, The Tile Shop offers unbound opportunity in the world of tile.

    Cons

    Literally everything. There's no formal training outside of an occasional powerpoint presentation glossing over key points. Turnover is ridiculously high, due to that there are tons of inconsistencies in their transactions that have given The Tile Shop a bad name in the business, this leads to low pro-customer business, which in turn leads to low sales and more turnover. It's a downward cycle. Managers are promoted...

    Show More

    Advice to Management

    Good luck.

    The Tile Shop, Inc.2018-08-02
  2. Helpful (8)

    "Sales person/designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Design/Sales Consultant in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Tile Shop, Inc. for less than a year

    Pros

    Got in good shape. Love working in tile.

    Cons

    Dangerous. Company culture pits employees against each other, since they are working om 100% commission. Management will funnel contractor sales to their pets and themselves. Work every weekend, most of the time. No sitting down: all the work stations are standing only and the floors are all tile - so VERY bad for your feet and back. Big tile boards are dangerous to drop on your feet. Company keeps all your commissions...

    Show More

    Advice to Management

    Fix everything!

    The Tile Shop, Inc.2018-07-03
  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Design/Sales Consultant in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time for less than a year

    Pros

    Fast paced industrial retail environment with great benefits and base salary. Profit share and commission.

    Cons

    It takes time to build a client list to make commission.

    The Tile Shop, Inc.2018-05-10
  4. Helpful (2)

    "Sales Associate - Put in the Time, you'll be fine"

    StarStarStarStarStar
      Current Employee - Sales Associate in Washington, DC

      I have been working at The Tile Shop, Inc. full-time for more than a year

      Pros

      -Benefits are very solid. Health, dental, and eye care as well as a 401k -Barring slow periods, how much you make is based on how much work you do -The job overall is fairly simple

      Cons

      -Your experience in the shop is kind of dictated by what manager you get -Depending on the store you're in there can be some sales sniping -It is a commission only position. There is no hourly pay or base salary

      Advice to Management

      For managers, to a degree the culture of a store is defined by you for better or for worse. There can be a lot of frustration in this job so listen to your Sales Associates when they bring up problems

      The Tile Shop, Inc.2018-05-02
    • Helpful (6)

      "no respect"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at The Tile Shop, Inc. full-time

      Pros

      The company has good tile options and you have the opportunity to make a lot of money

      Cons

      The regional manager is horrible at communication. Tells you one thing and goes behind your back and does another. Totally unprofessional atmosphere in general. No one in this company knows how to properly communicate with anyone.

      Advice to Management

      Man up and listen to your employees, especially if they are reaching out to the higher ups. There is a reason someone would be going to higher ups... total lack of respect given to anyone under management..

      The Tile Shop, Inc.2018-06-04
    • "The Stress"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Associate 
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at The Tile Shop, Inc. full-time for less than a year

      Pros

      Opportunity for advancement Incentives for reaching quotas Managers are flexible

      Cons

      It is a subsidy type pay plan , you don’t have to pay it back but they will fire you once you reach a certain amount. Long hours and you work ever weekend including a early Saturday meeting.

      The Tile Shop, Inc.2018-04-29
    • Helpful (1)

      "Store Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Store Manager in Natick, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at The Tile Shop, Inc. full-time for more than 5 years

      Pros

      401k, Manager Optioons, Opportunity to make really good money.

      Cons

      Its retail.. If you can't handle it don't join a retail environment.

      The Tile Shop, Inc.2018-04-20
    • Helpful (1)

      "Sales/Design Consultant"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at The Tile Shop, Inc. full-time

        Pros

        A way to work in a design adjacent industry

        Cons

        Lot of time on your feet. Having to meet sales goals and moving tile.

        Advice to Management

        Better and consistent training. A corporate trainer would be ideal as managers typically dingy have time to train the ever revolving staff

        The Tile Shop, Inc.2018-03-12
      • Helpful (11)

        "Overworked and underpaid!"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Sales Associate 
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at The Tile Shop, Inc. full-time for more than a year

        Pros

        If you're at one of the more established stores that have been around for many years, then there is a potential to make good money, as there is no cap on commissions. Benefits are decent.

        Cons

        Most stores don't do enough business to make huge paychecks. It's commission vs. draw, so if you don't make a certain amount in a pay period, you basically owe the company money, which comes out of your following pay if you hit over a certain amount in sales. If you continue not to hit it, you keep going further into debt with them. There is no work/ family balance. You are there 9 hours on weekdays, and 10 on Saturdays...

        Show More

        Advice to Management

        Your salespeople are the legs your company stands on. Treat them better.

        The Tile Shop, Inc.2018-03-08
      • Helpful (5)

        "Senior Design Associate"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Senior Design Associate in Lombard, IL
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I worked at The Tile Shop, Inc. full-time for less than a year

        Pros

        Potential to earn a lot, assisting with designs, managers are your friend until they aren’t hitting numbers

        Cons

        Long hours, contractors and customers contacting you on your days off-otherwise you’d miss out on a sale, poor system to give credit where necessary, too much competition, sales goals being shoved down your throat, not hourly plus commission, no paid overtime, managers don’t give you the time off you are entitled to

        Advice to Management

        If someone works their tail off, don’t fill their heads with reasons why they aren’t good enough. Not everyone is a car salesman- not everyone likes to be referred to as pushy.

        The Tile Shop, Inc.2018-03-07
      Found 270 reviews