The Tile Shop, Inc. Reviews | Glassdoor

The Tile Shop, Inc. Reviews

Updated Jul 12, 2019

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Found 270 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
40%
Approve of CEO
Cabell Lolmaugh
8 Ratings
  1. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Tile Shop, Inc. full-time for less than a year

    Pros

    Solid company with unlimited opportunity to makes as much as you want. Good health benefits and company matched 401K.

    Cons

    Very slow starting as the experienced sales staff will take the good clients which is expected. Had to work EVERY Saturday. If you're an extrovert and like to be mobile, this is not for you.

    Advice to Management

    A more hands on training of tile installation would have been good to watch and practice. Other than that, pretty great company.

    The Tile Shop, Inc.2018-02-21
  2. Helpful (5)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Tile Shop, Inc. full-time for more than 3 years

    Pros

    Income and Benefits were good, but for a price!

    Cons

    Everything.... They expect so much from you, yet give you no support when its needed. No work-life balance. They don't see you as an asset to the company, or even a human being; you are just a number, and it is all about the numbers!

    Advice to Management

    Treat your employees better and maybe your turn over rate won't be so high!

    The Tile Shop, Inc.2018-03-12
  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Tile Shop, Inc. full-time

    Pros

    Great sales enviroment Great Benefits

    Cons

    No life work balance, because the long work hours and closing schedule. Low pay

    Advice to Management

    Your employees are the soul of your business, care about them by creating a work-family balance.

    The Tile Shop, Inc.2018-02-22
  4. "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Tile Shop, Inc. full-time

    Pros

    Some of the highest commission payouts I've seen at a public retail company.

    Cons

    The additional tasks asked of you makes you overworked. They have few people doing the work of many. Showrooms range from 15-20,000 Sq ft, there is no cleaning staff so cleaning the store is a constant chore. A lot of shady dealings due to sales associates only working off commission.

    The Tile Shop, Inc.2018-02-06
  5. "It is a sales job, don't forget"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Springfield, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The Tile Shop, Inc. full-time

    Pros

    Simple job. Very cool, relaxed staff. They don't hide things from you. Goals (regardless if they're realistic) are well known. The right manager will help you succeed.

    Cons

    Unrealistic expectations at times, but its not to offend you, they want to make money. If you aren't a people pleaser, don't do this job. While not all universal, some customers expect a lot out of you. Job title says Design Associate, but not very often are you designing something something original for the average customer. They already have ideas, you're job is to get the materials and hope they don't go elsewhere...

    Show More
    The Tile Shop, Inc.2018-02-02
  6. Helpful (2)

    "alot of negatives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Tile Shop, Inc. full-time

    Pros

    Nothing. It's full of misery

    Cons

    some co workers are cool.

    Advice to Management

    See a psychiatrist

    The Tile Shop, Inc.2018-03-06
  7. Helpful (1)

    "Great opportunity to work and grow with the company"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at The Tile Shop, Inc. part-time

      Pros

      money, great people, great coworkers, promotions

      Cons

      cleaning, getting dirty, long hours

      The Tile Shop, Inc.2018-01-18
    • Helpful (5)

      "Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend

      I worked at The Tile Shop, Inc. full-time

      Pros

      One of the best reasons to work at The Tile Shop is to use your creativity with designing bathrooms and kitchen back splashes. If you are not creative, this is not a good job for you.

      Cons

      The company as a whole is very disorganized and under going a lot of turnover. The entire hiring and working process was not a favorable experience. This began with inappropriate questions during the interview, to not helping the new employee with on-boarding (had to pick up the phone and talk to HR directly), and finally lack of training. There was no clear cut path to learning the workings of the store i.e. computer...

      Show More

      Advice to Management

      They need to work on revising training, processes and hiring the "right" managers for their stores.

      The Tile Shop, Inc.2018-02-17
    • Helpful (2)

      "Easy work, but no love for the warehouse staff"

      StarStarStarStarStar
        Current Employee - Warehouse Manager 

        I have been working at The Tile Shop, Inc. full-time

        Pros

        Easy work if you know what you are doing.

        Cons

        No care for the warehouse staff. Never look to help raise warehouse moral but will change sales associates pay all the time including giving them bonuses even if we don't make plan.

        Advice to Management

        Do more for the staff as a whole not just sales!

        The Tile Shop, Inc.2018-01-23
      • Helpful (5)

        "Save yourself the trouble and DONT do it!"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Design/Sales Consultant 
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I have been working at The Tile Shop, Inc. full-time for less than a year

        Pros

        On a slow night you get paid to sit down and do nothing.

        Cons

        A “friend” that refers you to this company isn’t a friend at all. In fact, the person that referred me to this company gets $500 the first two six month periods I stay at this nightmare job. For starters, The Tile Shop doesn’t care about their employees whatsoever. Benefits are scarce, and the commission rate is very low in comparison to other companies. Many stores do not even have a break room for their employees. It’s...

        Show More

        Advice to Management

        Stop being corporate robots and have some compassion for your employees. It’s okay to be sick or take a day off.

        The Tile Shop, Inc.2018-01-29
      Found 270 reviews