The Travel Corporation Reviews | Glassdoor

The Travel Corporation Reviews

Updated November 14, 2017
107 reviews

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3.4
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The Travel Corporation CEO Brett Tollman
Brett Tollman
44 Ratings

107 Employee Reviews

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Pros
  • This is a good company to work with giving employees work-life balance (in 9 reviews)

  • Great company with good benefits (in 9 reviews)

Cons
  • Not much room for growth, and since company decided to close department, no offer of help to move into other department was given (in 4 reviews)

  • High staff turnover and poor morale characterized most teams (in 3 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Outstanding place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager
    Former Employee - Business Development Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Travel Corporation full-time (More than 3 years)

    Pros

    Dedicated team with passion for travel and clients. Loved the role and left only for career advancement purposes. Plan on returning sometime soon for the right opportunity.

    Cons

    Salary on the low side of the curve. Nothing else to say. Great people and great brands. Don't think twice if you get an offer.


  2. "Good Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Travel Corporation full-time (More than 5 years)

    Pros

    -Good travel and medical benefits
    -lots of positions to move around to

    Cons

    -management can get stuck in their ways while owners want to be cutting edge
    -not a huge area for growth- more lateral moves

    Advice to Management

    embrace new talent, new ideas and new technology

  3. Helpful (3)

    "Documents Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Anaheim, CA
    Former Employee - Anonymous Employee in Anaheim, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at The Travel Corporation full-time (More than 3 years)

    Pros

    Free coffee and espresso, easy work.

    Cons

    Way too much favoritism. There is a family that dominates the department and if they don't like you, they will try to sabotage you. You can get written up for something you didn't do if it's their word against yours. It's a toxic work environment. I enjoyed my job before they were the majority in the department. Things were more fair then.

    Advice to Management

    Do away with the nepotism.


  4. "Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Travel Corporation full-time

    Pros

    Company offers good individual benefits. It has multiple brands and many department to work for with a lot of friendly people.

    Cons

    There is not much room for growth other than lateral moves. Top heavy org chart in many departments.


  5. "Good Environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work/Life balance was awesome. Flexible schedule

    Cons

    Loved working here. Have no complaints.

    Advice to Management

    Don't choose favorites.


  6. Helpful (3)

    "Steady hours and benefits. Not much else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Anaheim, CA
    Former Employee - Travel Consultant in Anaheim, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Travel Corporation full-time (More than a year)

    Pros

    Benefits are good. Schedule is set and steady.

    Cons

    Workload is uneven. Favoritism runs rampant. No growth opportunity. Pay does not reflect expectations of job title. Job expectations can be unclear and change without notice. Understaffed

    Advice to Management

    Stop the favoritism and address HR issues in a responsible way. I saw many instances where HR acted without evidence or investigation and specifically targeted individuals.


  7. Helpful (3)

    "Inbound Call Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Anaheim, CA
    Former Employee - Anonymous Employee in Anaheim, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The Travel Corporation part-time

    Pros

    Everyone was very friendly
    Free coffee and cheap snacks and beverages
    Great discount on travel packages, if you can afford it....
    Free trips on travel annually, but might be better to just get a better paying job to afford to travel
    Great travel packages that you can stand by in helping people book their vacations

    Cons

    Originally I applied for Traflagar because it said FT and $15 per hr. After being hired it turns out that they just place you where ever and the pay was only $12 per hr. and seasonal, but you work 40 hrs a week with 6 months probation so basically you can get fired.
    If you don't get hire don't feel bad because apparently they usually only hire like 2 people, but my group had 5 though later on 3 of us were let go.
    It seems unless you got place in trafalgar there's not really money to be made because there's no commissions just bonuses, but if your place in trafalgar there's competition to even get higher bonuses
    Everyone is super friendly, but the way the system is it's super micromanage. There's a monitor system with everyone listed so everyone knows when someone's on break, lunch, and the restroom.
    Don't think it's a chill cubicile call job because at any minute your call can be recorded and review, which is a monthly thing and your bonus is base off the call. So you can be an awsome A person all the time, but if your 1 bad call is the recorded one then your records look bad and possibly no bonus.
    Even people in management position I felt like were underpaid, if your planning on buying a house moving up in this job won't guarantee it'll happen.
    Everyone has a personal timer, when you answer a call a timer starts, when you hang up a call a timer starts for your after notes which I think you had like 2 mins to type up, when you finish your notes a new timer starts for how long your waiting for the next call.
    Thinking about it now this job in the long run probably would've driven me crazy having every sec. of my shift time out and monitor
    If you want a date off, it's first come first serve in signing your name for a date, but if it's a holiday it's not really fair because people will sign for like New Years Eve 2018 like starting Jan 1 2017
    I felt like the company idea of promotion was taking on new tasks, but it doesn't mean you got paid more

  8. "Stable Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Travel Corporation full-time

    Pros

    Stable company, fun product, technology focused. Long tenure is common.

    Cons

    Large, bureaucratic, and very top down (fall in line) and insular. The various business have become homogenized over time, making it difficult to compete in a very competitive and shrinking market.


  9. Helpful (1)

    "Could Use Some Improvements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Anaheim, CA
    Current Employee - Travel Consultant in Anaheim, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Travel Corporation full-time (More than 3 years)

    Pros

    Great product, flexible hours after working there for a few months, free trips / discounts

    Cons

    Management who played favorites, no pay raises, commission paid during high months of travel while the rest of the year you have to scrape by

    Advice to Management

    Allow pay raises to keep your employees motivated!


  10. Helpful (7)

    "Low pay, high-stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Pretty good benefits - in addition to healthcare, dental, etc. they offer FSA's for healthcare and childcare and will match 50% 401(k) contributions up to 3% of your salary.
    -There are some really stellar employees and leaders within the company, depending on the brand. There is a feeling of camaraderie and being "in it together", especially when it comes to dealing with the CEO.
    -In my department, there was emphasis placed on work-life balance. Important doctor's appointments, children sicknesses, etc. were dealt with with understanding and respect. However, emails and texts are frequent on nights and weekends, sometimes requiring immediate action.
    -Some departments are eligible for occasional trips, and all employees receive discounts on brand products.

    Cons

    -CEO rules through fear; pretty much the only communication received from him is negative, and extremely positive accomplishments/recognition is met either with silence or "Great BUT a shame XYZ isn't included..." Nothing is ever good enough, job security is non-existent, and his negative e-mails send brand/department heads into a high-cortisol-stress-attack-spin that trickles down.
    -Pay is quite low compared to industry standards, and pay increases have been halted company-wide for the past two years. "Budget cuts" are cited, yet TTC continues to buy more multi-million-dollar properties, brands, and river cruise ships each year. All revenue goes into buying MORE MORE MORE with this family company, not to reward the employees responsible for its growth. I am sure the upper execs receive more generous compensation, but their necks are always halfway down the chopping block.
    -For these reasons and more, turnover is quite high. You never know who will leave or be asked to leave. Job security really is non-existent, which adds to the extremely high-stress environment of the office. Most high-quality employees leave within a few years because initial excitement of working for a well-known and respected travel company is not worth the incredibly high stress and mediocre pay.
    -Depending on department, room for growth can be relatively non-existent.

    Advice to Management

    -Invest in your employees like you invest in your products, as they are what will really keep your company successful.
    -CEO would greatly benefit from learning the "compliment sandwich", or from recognizing that the key to retaining high-value staff is to treat them with respect and offer both praise and constructive criticism.


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