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The UPS Store Reviews
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    The UPS Store Reviews

    Updated August 13, 2017
    567 reviews

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    Full-timePart-time
    3.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    The UPS Store President Tim Davis
    Tim Davis
    128 Ratings

    567 Employee Reviews

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    Pros
    Cons

    • No benefits besides 10% employee discount (in 58 reviews)

    • Long hours, not much room for advancement (in 24 reviews)

    More Pros and Cons

    1. "Customer Service Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at The UPS Store full-time

      Pros

      -flexible hours
      -friendly environment
      -helping others
      -learning new information

      Cons

      -loads of mail
      -busy saturdays

    2. "Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in New York, NY
      Former Employee - Sales Associate in New York, NY

      I worked at The UPS Store part-time (More than a year)

      Pros

      Relaxed environment
      good team
      Faulty management

      Cons

      Not great pay
      Good opportunity
      Part-time

      Advice to Management

      More training

      3. Join the The UPS Store team
      See Our Latest Jobs

    3. "UPS Store Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at The UPS Store part-time

      Pros

      flexible hours, the store offers and does so many different things so you do learn a lot about various products, machines, and obviously shipping & packaging. good experience in retail - many cons, but it all depends on the individual franchise owner you work for.

      Cons

      prices are outrageous so you constantly have to deal with customer complaints and people getting angry, so it's challenging to build a necessary rapport with the customer. many of the individual franchise owners are money hungry (mainly because of the royals & unnecessarily high fees they have to pay to ups) so they focus on money instead of genuine customer service - which would actually bring and keep customers around. also, many of these business owners have no experience in owning a business so it puts the employees in a very stressful, frustrated position trying to help out the owner - but still getting paid as a simple sales associate.

      Advice to Management

      stop trying to be so structured and focus on genuine human interaction. you have to put yourself in the customers position in order to run a successful business.

    4. "Lead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at The UPS Store full-time

      Pros

      Great manager with a fun environment.

      Cons

      The owners weren't involved unless they needed something and the top manager worked from a different state.

    5. "manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at The UPS Store full-time

      Pros

      quality of life outside of work

      Cons

      no growth, no benefits, low hourly pay

      Advice to Management

      promote

    6. "Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Store Manager in Moreno Valley, CA
      Former Employee - Store Manager in Moreno Valley, CA
      Recommends
      Positive Outlook

      I worked at The UPS Store full-time (More than a year)

      Pros

      Regional Manager was excellent. Always willing to assist in any problems.

      Cons

      My drive to work was a pain.

    7. "A great place to start your future"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Manager in Dallas, TX
      Current Employee - General Manager in Dallas, TX

      I have been working at The UPS Store full-time (More than 5 years)

      Pros

      Most stores are closed on Sundays
      Small stores with a focus on service
      There are few physical products to sell

      Cons

      Customers can have unreasonable expectations
      Each store is individually owned so pay and work environment can vary greatly

    8. "Beware!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Manager in San Francisco, CA
      Former Employee - Manager in San Francisco, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at The UPS Store full-time (More than 10 years)

      Pros

      Small family run businesses usually

      Cons

      mom & pop = you're screwed on benefits, pay, overtime, and hours. franchise agreement rules and regulations make it hard for the owner to do business efficiently and profitably. The owner is usually a thrifty tightwad who will not hire the best people, neither pay them well, so you have a constant revolving door. Customer service suffers, hard-working co-workers suffer, and the owner remains frustrated in perpetuity because he/she will not pay the employees!

      Advice to Management

      Please understand that this is for THE UPS STORE and not UPS shipping corporation. They are two *totally* different entities. The practices, policies, admonishments, materials -- and generally everything coming out of the home office in San Diego is a nightmare. It is counter-productive to running a "mom and pop" business, and focuses on the corporate goons padding their wallets. Do not work here and do not buy a franchise; the market is so super-saturated anyways. Further, their push this decade into MCO's is ruining the entire structure. Oh, but their corporate profits are the highest ever. Ask an owner, on the spur of the moment, if he/she would dump their life's savings into it, given a second chance....

    9. "Could be better"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at The UPS Store full-time

      Pros

      The biggest pro to working for them is that you get the chance to meet some cool people.

      Cons

      The company doesn't seem to care about employees.

    10. "manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Store Manager in Chester, VA
      Former Employee - Store Manager in Chester, VA

      I worked at The UPS Store full-time (More than 3 years)

      Pros

      I enjoyed working in the customer service field and meeting several different type of people

      Cons

      The UPS Store is a franchise owed business. When a new owner bought the franchise we did not see eye to eyes on several things.

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