The UPS Store Reviews

Updated Jun 25, 2020

To filter reviews, or .
3.5
55%
Recommend to a Friend
59%
Approve of CEO
The UPS Store President      Tim Davis
Tim Davis
223 Ratings
Pros
Cons
  • "There’s no benefits if the franchise owner doesn’t have enough employees across the locations they own(in 104 reviews)

  • "Low pay, corporate doesnt care for their employees(in 58 reviews)

More Pros and Cons
  1. Helpful (1)

    "A+"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Inlet Beach, FL
    Recommends
    Positive Outlook

    I have been working at The UPS Store full-time for less than a year

    Pros

    Fast friendly work environment and flexible schedule.

    Cons

    Hourly pay $12 and handling customer complaints that were out of our control.

    Continue reading
  2. COVID-19

    "Great Coworkers, Horrible Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate/Graphic Artist 
    Doesn't Recommend

    I have been working at The UPS Store full-time for more than 3 years

    Pros

    Flexible hours, getting time off is workable, always have enough hours

    Cons

    Low pay, corporate doesnt care for their employees. It's a franchise so finding a good owner to work under is hit and miss. A lot of the technology in the store doesn't work well, or always has a problem. Most stores barely pay over minimum wage. They care 100x more about their image and money than the people who are making their money for them.

    Continue reading
  3. "Workload and pay is great for a retail job in college."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shipping Consultant 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The UPS Store part-time

    Pros

    Like most people say, it varies franchise to franchise. Had a great relationship with the franchise owners which made all of the cons of the job worth it. We were a tight knit family. Small business owners who took care of the workers they trusted. But be wary, the owner you end up with a different work ethic you may not agree with. If you don’t like one franchisee, you can always find a different store as it may have a different owner. Good opportunity to learn new skills, like certifying in being a live scan fingerprinter or being a notary public. I enjoyed learning how shipping logistics worked. There were plenty of things to learn to stay busy through out the day. It paid well for a retail job. I got a nice raise after getting certified but it may be different store to store. I enjoyed the mailbox customers, most of them are small business owners and having connections with aspiring entrepreneurs helped me with finding a job after college. It enjoyed knowing the neighborhood folks as well as our regular drivers from the other carriers we worked with. Even though they worked for other companies, they felt like co workers to me. As much as we dealt with a couple of bad customers, there are many of friendly people we talked to regularly.

    Cons

    There’s high turnover because most workers are either in school or using it as a second part time job. There’s no career growth. Unless you see yourself owning franchises. “UPS” and “The UPS Store” are separate companies, and many things that “UPS” customers complain about are out of our control here at “The UPS Store”. You’ll find yourself explaining that all day over the phone. There’s no benefits if the franchise owner doesn’t have enough employees across the locations they own. Most likely you won’t get any. I think the franchisees can agree with me on what was difficult about the job, but at least we were in it together. There’s A LOT to learn, in terms of the services we provide. It’s not some regular stocking job. But once you get most of it down, the service can be fast, and that’s what customers look for. Get ready for the difficult customers, eventually you figure out how to handle it. You’re talking to ALOT of customers per day, it can take a toll on you at some point. You’re dealing with a lot of people’s personal information, so don’t be surprised when someone is very pushy with you. But 80-90 percent of the time. Customers are easy going and the transaction is quick. I think the most common difficult customers I dealt with were Amazon return customers. It’s the easiest part of the job but also the most annoying part when the customer has no consideration for the directions they were given, coming unprepared and blame you for it. Be ready for that. You will deal with it many times per day. It’s important to educate them on their options and how the process is a case to case basis.

    Continue reading
  4. "Good Job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Center Associate in Port Saint Lucie, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The UPS Store part-time for less than a year

    Pros

    Helping People with their shipping needs

    Cons

    You will have to work some weekends

  5. "Part Timer on and off for years."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Associate in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The UPS Store part-time for more than 5 years

    Pros

    Flexible Hours except during the Christmas rush.

    Cons

    Usually, too small a business to offer medical benefits.

  6. "franchise ownership makes a big difference"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The UPS Store full-time for more than 3 years

    Pros

    Many diverse parts to the job which can be strategically emphasized if/when looking for employment elsewhere. Gain experience in customer service, multi-tasking, time management and operating office equipment. Likely to obtain Fingerprint Rolling Certification and/or become a Notary Public. Depending on your boss and so long as you are actively seeking knowledge, you can learn a lot about entrepreneurship, have ample opportunity for growth, and cultivate valuable and rewarding relationships with local residents and businesses.

    Cons

    Because UPS has a lot of relationships with various retailers, customers can be demanding and expect you to know everything about every company, especially when it comes to returns. The UPS Store and UPS Corporate are separate entities, a difficult concept to have to explain when people have certain questions about deliveries. Some franchise owners can be cheap, which affects your hours, pay, and workload.

    Continue reading
  7. "Starter job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Cullman, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The UPS Store part-time for less than a year

    Pros

    Resume work experience on multitude of office equipment

    Cons

    Geared toward beginners not a career job

  8. Helpful (1)

    "Just Ok"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Associate 

    I worked at The UPS Store full-time for less than a year

    Pros

    Good for college students/ flexible

    Cons

    Pay and it can get busy

  9. "It was OK"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member 
    Doesn't Recommend
    Negative Outlook

    I have been working at The UPS Store part-time for more than a year

    Pros

    Staff was understanding Flexible schedule Bonuses for holidays Close relationship with coworkers

    Cons

    Manager was unprofessional/liked to micromanage a lot No way to professionally grow No benefits

  10. "meh"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Digital Print Specialist in Palm Desert, CA
    Doesn't Recommend
    Negative Outlook

    I worked at The UPS Store full-time for less than a year

    Pros

    fun coworkers and flexible hours

    Cons

    underpaid for such a demanding job

    Continue reading
Found 967 reviews