The UPS Store Reviews | Glassdoor

The UPS Store Reviews

Updated May 22, 2017
51 reviews

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2.0
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The UPS Store President Tim Davis
Tim Davis
9 Ratings

51 Employee Reviews

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Pros
  • Get to learn a lot of different things (in 20 reviews)

  • For a part time job it paid every week (in 16 reviews)

Cons
  • No benefits besides 10% employee discount (in 56 reviews)

  • Starting salary is low but there is room for advancement (in 24 reviews)

More Pros and Cons

  1. "associate"

    Star Star Star Star Star
    Former Employee - Associate in Atlanta, GA
    Former Employee - Associate in Atlanta, GA

    I worked at The UPS Store (Less than a year)

    Pros

    Work is not hard at all

    Cons

    It is Open on Saturday


  2. "Not Great for Graphic Designers"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Graphic Designer in Mooresville, NC
    Former Employee - Graphic Designer in Mooresville, NC
    Doesn't Recommend

    I worked at The UPS Store full-time (Less than a year)

    Pros

    - I got to meet a lot of interesting people; famous race car drivers, NFL players, musicians, actors, etc..

    Cons

    - Low pay

    -No advancement

    -No benefits

    -No set breaks

    -No paid vacation

    -No paid days off; not even federal holidays. You are just out and have short paychecks.

    -Managment too lax on making employees to be there on time. Me and one other person would open in the morning. I was always about 20min early while the other one was always 20-40min late. The person always overslept. We would have irate customers in the morning waiting at the door. I complained to the manager but she didn't care. Funny, the person seemed to be able to get up on time if they knew the owner was going to be there at 8:00am.


  3. "Great for Starting your Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The UPS Store full-time (More than a year)

    Pros

    UPS has wonderful health insurance options, people are helpful and kind to each other. Working for a company that's over 100 years old has a lot of interesting history and changes over time. Many of the programs and structures in place are logical and well-tested. Tim Davis is a no-nonsense kind of guy.

    Cons

    Not a lot of room for advancement, little to no development opportunities. No option to work from home, must have a fixed schedule. Minimal tuition reimbursement. Very slow to change technology, poor morale overall. Many members of leadership started as UPS drivers. They see others who did not as outsiders, seems very much like an old boys' club.

    Advice to Management

    People need more flexibility from their employer.


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  5. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Stillwater, OK
    Former Employee - Sales Associate in Stillwater, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The UPS Store full-time (Less than a year)

    Pros

    Great learning experience. office experience, multi-tasking practice, patience practice, increased my typing speed, print and design experience, small commission for mailbox subscription sales.
    Wearing a uniform was practical to me at the time because I didn't have the money to buy 7+ work outfits. Great coworkers.

    Cons

    No short breaks, no lunch breaks, management shaved a few overtime hours worked every pay period, LOW PAY FOR FULL TIME EMPLOYEES (at least 2-3 dollars less an hour than whats reported on here.
    A LOT OF WORK for such little pay, this job is not for everyone.

    Advice to Management

    Advice to corporate- keep an eye on privately owned UPS Stores. This store owner breaks the law everyday. Also, nepotism is a problem here, along with other privately owned stores i'm sure. It was guaranteed you were never going to get promoted, no matter how long you worked there or how hard you worked.
    Advice to management- appreciate your employees. Don't judge them for not getting an education. Education costs money that's why I personally was working there, and I didn't make enough to even pay my monthly bills and my student loan payments while working here, let alone trying to get back into school.


  6. "Oh my..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - UPS Store Clerk in Carmel, IN
    Former Employee - UPS Store Clerk in Carmel, IN

    Pros

    Great immediate manager, very professional. Flexible schedule, to a point.

    Cons

    Owners are a mess. Unfamiliar with store operations, micromanage and show preferential treatment to certain staff, namely their own family members. Don't appreciate hard working manager.

    Advice to Management

    Apply your skills to a job where you are appreciated.


  7. "Ups store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Cleveland, OH
    Current Employee - Manager in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    As an employee you get to learn how to ship and receive and do print work experience is necessary

    Cons

    I was overworked I was underpaid I had to deal with jerks all day long and people constantly undermine your intelligence


  8. "It's up to you!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Indianapolis, IN
    Current Employee - Account Executive in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The UPS Store full-time (More than 10 years)

    Pros

    You get to meet a lot of wonderful customer and learn about their business. The drivers are the best in the industry and you have a flexible schedule.

    Cons

    It's a popularity contest. Few opportunities for advancement in the area of interest. Hostile work environment due to management. Corporate gets involved but takes years to resolve discrimination issues. A lot of under the table activity takes place to cover managements behinds. Can't trust staff, HR or management. Very stressful.

    Advice to Management

    Advice doesn't matter. UPS is interested too much in making quarterly numbers/earnings then to really care about how their people are being treated. As long as they "won" that's all that matters. Sacrificing people, their health, their jobs is of no consequence. UPS will be the first to tell you they want to put people where they will thrive the most. But in reality UPS puts people where they need you the most regardless if you like it or not, good or not, etc. it's all about them. UPS wants you to bleed brown like they do BUT the moment you stop believing the crap you are now treated like any other normal human being who values family and sanity. Much like this dream they preach about work life balance. There is none. Managers work on vacations. Miss out on their family functions because UPS is selfish and makes you believe they care and they are your family. As long as the employees are aware of that then they can better gauge do k want to work for this company.


  9. "Franchise"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Customer Service Sales Associate in Atlanta, GA
    Current Employee - Customer Service Sales Associate in Atlanta, GA
    Doesn't Recommend

    I have been working at The UPS Store part-time (More than a year)

    Pros

    Not a difficult job, good for students

    Cons

    Each store is different because it is a franchise. The store I work at no one knows how to multitask, the owner does not know how to do most of the required everyday task, I am forced to do everything by myself most days so it can be overwhelming. Owner hires people who show up late and spend their shift on their phones.

    Advice to Management

    Learn how to do everyday task, help out you employees and hire people who care about the work they do.


  10. "The UPS Store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in York, PA
    Current Employee - Customer Service Associate in York, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at The UPS Store (More than 3 years)

    Pros

    Working with unusual and unique items daily

    Cons

    Franchise managers inexperienced in managing a business, employees


  11. Helpful (1)

    "Eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in South Portland, ME
    Former Employee - Sales Associate in South Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The UPS Store full-time (More than a year)

    Pros

    This company can be great if you put the time in and there is an understanding by the owner of how to manage. Pay is usually decent for the kind of work being done.

    Cons

    No benefits, individually owned so supervision can be terrible depending on the owner, Limited growth.

    Advice to Management

    If you own a store treat your employees right and promote from within in small businesses like these. No one likes being hired with a promise of growth to have someone else hired above them after.


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