The UPS Store Reviews | Glassdoor

The UPS Store Reviews

Updated May 22, 2017
178 reviews

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4.0
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The UPS Store President Tim Davis
Tim Davis
46 Ratings

178 Employee Reviews

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Pros
  • Get to learn a lot of different things (in 20 reviews)

  • For a part time job it paid every week (in 16 reviews)

Cons
  • No benefits besides 10% employee discount (in 56 reviews)

  • Starting salary is low but there is room for advancement (in 23 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager/Bookkeeper/Personal Assistant in Atlanta, GA
    Former Employee - Office Manager/Bookkeeper/Personal Assistant in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The UPS Store (More than 10 years)

    Pros

    I enjoyed going to work, my employees were great, small group to work with.

    Cons

    long hours, no medical and little room for advancement


  2. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Providence, RI
    Former Employee - Sales Associate in Providence, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The UPS Store part-time (More than a year)

    Pros

    Get to meet lots of people, see lots of cool things

    Cons

    Need to learn a lot of things for little pay

    Advice to Management

    Make sure that all franchise owners actually know what they are doing


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL
    Positive Outlook
    Approves of CEO

    I have been working at The UPS Store (More than a year)

    Pros

    Work in a nice environment, learn a lot about shipping and customer service

    Cons

    Deal with some major customer issues and no growth opportunity


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good for Part-Time Students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Associate in San Diego, CA
    Current Employee - Store Associate in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The UPS Store part-time (More than a year)

    Pros

    Great place to network with small business around the neighborhood. Lot of people rent boxes and are great to expand your horizons if you're interested in entrepreneurship or small business. Gives you an Idea of how logistics with UPS functions.

    Cons

    The stores are franchise owned and a lot of complaints received aren't on the actual stores but on UPS. So you will receive a lot of angry customers on packages that have absolutely nothing to do with your store or anyone within the area.

    Advice to Management

    The stores are franchise owned and a lot of complaints received aren't


  6. "Great place to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at The UPS Store part-time (More than a year)

    Pros

    Good hours, fun staff, enjoyable environment

    Cons

    No opportunities to move up or increases in pay because it was a franchise


  7. "Lots of growth opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Recommends

    I worked at The UPS Store full-time (More than 3 years)

    Pros

    The UPS Store Inc. Headquarters (in San Diego, CA) is a small UPS subsidiary with about 370 employees. Everything that needs to be done to support the stores happens there - training, marketing, franchise support, IT support, legal, real estate, finance, executive office, etc. This gives people, especially those fresh from college, a great experience in finding their niche, and gaining new skills and valuable experience. As far as leadership, those I worked with were dedicated, approachable, and top notch.

    Cons

    Wages are lower than the competition. Increases are too low to be a motivating factor. It seemed like work was not evenly distributed.

    Advice to Management

    Find out where the greatest needs are and bring in support.
    Raise the wages and annual increase.
    Find a way to reward your employees that serve the staff.


  8. Helpful (1)

    "Store Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Doral, FL
    Former Employee - Retail Sales Associate in Doral, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The UPS Store part-time (Less than a year)

    Pros

    Small place, works with school if you go at night or online, work at your own pace as long as you get the job done, get to know the locals

    Cons

    No room for growth into actual UPS, can be stagnant quick, difficult to do for a long period of time at low salary.

    Advice to Management

    Creating a part-time system would allow more students to join instead of having an 8 hour shift that is difficult to manage with school.


  9. "manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    job security, steady business growth

    Cons

    big company with red tape


  10. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Sales Associate in Jacksonville, FL
    Former Employee - Lead Sales Associate in Jacksonville, FL

    I worked at The UPS Store (Less than a year)

    Pros

    Always busy working with customers and on projects.

    Cons

    A lot to learn, Learn under fire.


  11. "Pretty Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Eastpointe, MI
    Former Employee - Customer Service Representative in Eastpointe, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    This was a great job. It is a franchise and these particular owners were very considerate. This is a job that gives you good honest work. Make sure the store is clean and organized, know how the systems work, work with costumers. Everyone I worked with was patient with me, wanting me to learn and willing to teach. I couldn't have asked for better co workers. For a part time job it paid every week. BE WILLING TO LEARN.

    Cons

    Some customers are annoying, the systems might be done some days and there may be down times to the point of boring but nothing that should be unexpected. I sort of with there was direct deposit but it obviously is not a deal breaker.

    Advice to Management

    Keep up the good work Becki! ;)


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