The UPS Store Reviews | Glassdoor

The UPS Store Reviews

Updated May 27, 2017
536 reviews

Filter

Filter

Full-time Part-time

536 Employee Reviews

Sort: Popular Rating Date

Pros
  • Get to learn a lot of different things (in 20 reviews)

  • For a part time job it paid every week (in 16 reviews)

Cons
  • No benefits besides 10% employee discount (in 56 reviews)

  • Starting salary is low but there is room for advancement (in 24 reviews)

More Pros and Cons

  1. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL
    Positive Outlook
    Approves of CEO

    I have been working at The UPS Store (More than a year)

    Pros

    Work in a nice environment, learn a lot about shipping and customer service

    Cons

    Deal with some major customer issues and no growth opportunity


  2. Helpful (1)

    "Great experience with wonderful owner, manager and coworkers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Flower Mound, TX
    Current Employee - Assistant Manager in Flower Mound, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The UPS Store part-time (More than 5 years)

    Pros

    Flexible schedule, great customer service experience, wonderful staff. Teaches an array of different services and teaches you to balance priorities for simultaneous customers.

    Cons

    Rare negative customer interactions. Limited advancement opportunity due to franchise. Pay is limited also due to franchise, you will have to move on for advancement.


  3. "Not What I Though"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Clinton, MD
    Former Employee - Sales Associate in Clinton, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The UPS Store part-time (Less than a year)

    Pros

    You learn attain alot of skills, and work with all types of people

    Cons

    Alot of work for minimum wage, poor management,

    Advice to Management

    needs to be more responsible


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Love Store #0279"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The UPS Store part-time (More than 5 years)

    Pros

    Owner & co-workers are genuine individuals

    Cons

    Some of the customers we received were very difficult to work with

    Advice to Management

    N/A


  6. "Overall Excellent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Belton, TX
    Current Employee - Sales Associate in Belton, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The UPS Store part-time (More than a year)

    Pros

    Excellent management, diverse skillset development, good working hours, good customer interpersonal customer relations

    Cons

    Large learning curve, Few workers on staff at the time

    Advice to Management

    Never have more than one employee in training at a time


  7. "Manager"

    Star Star Star Star Star
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at The UPS Store part-time (More than 5 years)

    Pros

    Environment, team, location, ownership is great, great customers.

    Cons

    small store, no benefits, no expansion.

    Advice to Management

    Keep doing what you're doing


  8. "Good beginner work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Yakima, WA
    Former Employee - Anonymous Employee in Yakima, WA
    Recommends
    No opinion of CEO

    I worked at The UPS Store part-time (Less than a year)

    Pros

    Fast pace and changing environment if you like doing different things each day.

    Cons

    Physically demanding and can work late hours.


  9. "Store 2825"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Associate in Baton Rouge, LA
    Current Employee - Store Associate in Baton Rouge, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The UPS Store full-time (More than a year)

    Pros

    Coworkers are amazing and you're able to meet new people everyday

    Cons

    Low pay and total disregard to emergent family problems

    Advice to Management

    Treat personnel better, be more understanding


  10. "front end clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Apex, NC
    Former Employee - Cashier in Apex, NC

    I worked at The UPS Store part-time (Less than a year)

    Pros

    the timings the store was open from and to

    Cons

    management was not good, the communication was very poor between manager and employees.

    Advice to Management

    Be more open to hearing ideas, as well as keep good communication


  11. "Good for Part-Time Students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Associate in San Diego, CA
    Current Employee - Store Associate in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The UPS Store part-time (More than a year)

    Pros

    Great place to network with small business around the neighborhood. Lot of people rent boxes and are great to expand your horizons if you're interested in entrepreneurship or small business. Gives you an Idea of how logistics with UPS functions.

    Cons

    The stores are franchise owned and a lot of complaints received aren't on the actual stores but on UPS. So you will receive a lot of angry customers on packages that have absolutely nothing to do with your store or anyone within the area.

    Advice to Management

    The stores are franchise owned and a lot of complaints received aren't


Showing 536 of 539 reviews
Reset Filters