The UPS Store Reviews | Glassdoor

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The UPS Store Reviews

Updated January 21, 2018
641 reviews

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641 Employee Reviews

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Pros
Cons
  • No benefits besides 10% employee discount (in 67 reviews)

  • Starting salary is low but there is room for advancement (in 24 reviews)

More Pros and Cons

  1. Helpful (1)

    "Lead Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Working for this company is amazing it's just the management that overseas you, can be very rude at times.

    Cons

    There are no benefits and they make you work so hard but the pay don't add up to what you do.


  2. "Great franchise to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Lancaster, CA
    Current Employee - Center Manager in Lancaster, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The UPS Store full-time (More than 10 years)

    Pros

    I’ve worked for 2 different store owners over the course of 10 years starting at the bottom and working my way to the top. If you can find a store with an owner that isn’t greedy and actually cares about their employees you’re set. I love working for The UPS Store.

    Cons

    Once you work your way to management you can’t go any higher unless you become a franchise owner. The other major con are the customers, even though they are the bread and butter of the store, the customers can also make your life a living hell due to their misconceptions about UPS and how claims processing works for lost or damaged packages.

    Advice to Management

    Train your employees well including the learning center training, it will make your life at work so much easier.

  3. Helpful (1)

    "Sales Associate at The UPS Store"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The UPS Store part-time

    Pros

    The co-workers and time flexibility.

    Cons

    The pay was too low


  4. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Print Production Manager in Asheville, NC
    Current Employee - Print Production Manager in Asheville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The UPS Store full-time (More than a year)

    Pros

    Each store is franchise owned. Asheville, NC stores have a great owner.Room to move up in the company for hard working people.

    Cons

    Must be able to multitask, some days are very busy, especially around christmas, but the managers are great and do their best to make sure it runs smoothly.


  5. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store full-time

    Pros

    Work was easy, lot's of freedom and decent pay

    Cons

    Milage will vary because they are franchises


  6. "The UPS Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Brooklyn, NY
    Current Employee - Customer Service Representative in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The UPS Store full-time (More than 5 years)

    Pros

    Get to meet people if thats what you like.
    Each store will have their individual factors with scheduling.

    Cons

    Customers can be fussy,
    Each store will have their individual factors with scheduling.

    Advice to Management

    Leave me alone


  7. "Office manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager in Fort Worth, TX
    Former Employee - Office Manager in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The UPS Store full-time (More than a year)

    Pros

    This was an awesome job and opportunity

    Cons

    Didn’t send me to manager trading because cost was 5 grand so I was the manager but not and no benefits after two years

    Advice to Management

    Respect UPS guidelines and value your long time employees

  8. Helpful (1)

    "Great college job - pay is somewhat low"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The UPS Store full-time (Less than a year)

    Pros

    Flexible schedule
    Fun coworkers
    Some of our regular customers are awesome

    Cons

    Pay seems a little low to comparable jobs.
    All stores are franchised - which was great for me - but I've heard other owners can be difficult to work for.
    Not much upward advancement. Being a franchise, the ceiling is pretty low.


  9. "Lead Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store full-time (Less than a year)

    Pros

    Good job to have, nice people

    Cons

    Nothing bad about this company.

    Advice to Management

    Keep up the great work.


  10. "NA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store part-time

    Pros

    A orderly and uniformed organization.

    Cons

    Very low pay for the job.

    Advice to Management

    Pay fair


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