The UPS Store Store Manager Reviews | Glassdoor

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The UPS Store Store Manager Reviews

Updated Jul 17, 2019

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Found 51 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
75%
Recommend to a Friend
97%
Approve of CEO
The UPS Store CEO Tim Davis
Tim Davis
14 Ratings
  1. Helpful (1)

    "Great retail job with opportunities to learn new skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Chicago, IL

    I have been working at The UPS Store full-time for more than 5 years

    Pros

    Solid retail job with a lot of opportunities to learn new skills and grow. Franchise owner is a wonderful boss that cares about employees.

    Cons

    Slight disconnect between corporate logistics and franchise stores when problems arise.

    The UPS Store2019-05-23
  2. "Find a good owner and you’re golden"

    StarStarStarStarStar
      Current Employee - Store Manager 

      I have been working at The UPS Store full-time

      Pros

      Great atmosphere but completely dependent on staff.

      Cons

      Miscommunications and usual errors due to a retail/customer service environment.

      The UPS Store2019-07-18
    • "Great Way to Gain Experience in Business"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Store Manager in Columbia, SC

      I have been working at The UPS Store full-time for more than 5 years

      Pros

      You will learn customer service, sales, and print knowledge

      Cons

      Retail Hours, dealing with rude customers

      The UPS Store2019-05-07
    • "Not a career, but not a bad job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Store Manager 
      Recommends
      Negative Outlook
      Approves of CEO

      I have been working at The UPS Store full-time for more than 5 years

      Pros

      Good variety work, the hours are reasonable, you learn a lot of different skills.

      Cons

      No room for growth, the personality of the store depends on the current owner. It's just a glorified retail job.

      The UPS Store2019-04-06
    • "Easy working environment"

      StarStarStarStarStar
        Former Employee - Retail Store Manager in Omaha, NE

        I worked at The UPS Store part-time for more than 3 years

        Pros

        learn basic communication and sales skills

        Cons

        no structure/hierarchy for employees

        The UPS Store2019-04-02
      • "Good for short term/part time job"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Store Manager in Greensboro, NC

        I have been working at The UPS Store full-time for more than 5 years

        Pros

        Good for college kids looking for part time

        Cons

        Not a lot of room to move up or receive raises

        The UPS Store2019-03-07
      • "Family businesses"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Retail Store Manager in San Diego, CA
        Recommends
        Positive Outlook
        No opinion of CEO

        I worked at The UPS Store part-time for more than 5 years

        Pros

        Gain experience in customer service and work closely with owners

        Cons

        Low pay and no benefits

        The UPS Store2018-10-24
      • "Fast paced retail sales store"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Store Manager in Kalamazoo, MI
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at The UPS Store full-time for more than 3 years

        Pros

        Variety of different jobs, Sundays off, Holidays off

        Cons

        Unrealistic customer demands, busy holiday season, lengthy training process

        Advice to Management

        Train your staff so your business does it's best.

        The UPS Store2018-10-11
      • Helpful (1)

        "Started out great, gradually declined. Each is individually owned though. Some owners are helpful and kind."

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Store Manager in Cincinnati, OH
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I worked at The UPS Store full-time for more than 8 years

        Pros

        -Room for advancement, over some time of being there, of course: I worked at the same store and for the same owner for about 8 years, and went from lowest person in the store (Sales Associate) to the Store Manager. -Enough work to keep us pretty busy and steady -I had a lot of regular customers that I got to know, they were really sweet -Pay was alright for not having a college degree or anything

        Cons

        -My particular store owner seemed a little on the bi-polar side; “You guys really need to step up and focus on sales, and numbers are terrible...” etc. and literally the next day “you guys are so great, so lucky to have you working for me...” okay, which is it? -I saw my store owner 2, MAYBE 3 times per year, didn’t offer much help or support. - No benefits or PTO for vacations or sick days. -Would not get paid for...

        Show More

        Advice to Management

        Don’t throw your employees under the bus to customers and other managers, especially when the customer was in the wrong. You lost some really good employees because of that. Just take better care of your employees in general.

        The UPS Store2018-09-16
      • Helpful (1)

        "Fantastic Place to work..... With the right franchiser"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Assistant Store Manager in Cumming, GA
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at The UPS Store part-time for more than 3 years

        Pros

        Franchise allows for family atmosphere and close-knit work groups.

        Cons

        You can get into a mess with the wrong store owner.

        Advice to Management

        none

        The UPS Store2018-04-11
      Found 51 reviews