The Utility Warehouse Reviews | Glassdoor

The Utility Warehouse Reviews

Updated June 29, 2017
38 reviews

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4.0
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The Utility Warehouse CEO Andrew Lindsay
Andrew Lindsay
22 Ratings

38 Employee Reviews

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  1. "Best Company I've ever worked with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Correspondence Administrator
    Current Employee - Senior Correspondence Administrator
    Recommends
    Positive Outlook

    I have been working at The Utility Warehouse full-time (More than 3 years)

    Pros

    Great Company culture.
     Good Benefits.
     Management and HR department that really care for the staff.
    Good Company events.
    Great working environment.
    Good Canteen.
    Casual dress code.

    Cons

    Communications between departments could improve.

    Advice to Management

    Improve communications between departments so that we can provide a better Customer Service.


  2. "Part time whilst studying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Advisor in London, England (UK)
    Former Employee - Technical Support Advisor in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Utility Warehouse part-time

    Pros

    Great pay
    Brand new office
    Good training
    Really invest in their employees
    Games floor with pool tables table tennis
    Canteen loans per month
    Good progression as company is growing fast

    Cons

    Rotating rota 8:00 to 20:00
    Your every move is tracked and counts towards your KPI and bonus

    Advice to Management

    Management were really friendly keep up caring for employees as you done a great job

  3. Helpful (1)

    "As honest as possible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Moves Advisor and Energy Customer Service Advisor in London, England (UK)
    Former Employee - Home Moves Advisor and Energy Customer Service Advisor in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Utility Warehouse full-time (More than a year)

    Pros

    - If you get a good supervisor/manager, they will do their best by you as an employee
    - Great social events for staff - Christmas and summer parties
    - You get to work with a great range of people so usually your team is the thing that keeps you going through the day
    - Decent pay for your role and possibility of a consistent bonus every month.

    Cons

    - Getting a good supervisor/manager is extremely rare
    - Limit on how many children you can bring to summer party (unfair for those who have more than 3 children), the limit was rolled out to all staff with no proper explanation as to why
    - You can at times feel like a robot or a child being told when you can take a break (to the minute!) being reprimanded for being off the phone for more than 2 minutes after a call.
    - They say they value their customers but when you're actually in the call centre it is very much a quantity over quality approach
    - Promotions are definitely NOT given based on merit
    - From when I started in 2014 to when I left in 2016 the training team had been talking about changing the way they mark employees as one size doesn't fit all but this was never implemented.
    - There's even favouritism in call-marking!
    - There is a real 'us' and 'them' culture between departments in the call centre and those in the back office.
    - You are trained to never end a call no matter how abusive a customer is being to you.
    - Supervisors like to avoid taking escalated calls.

    Advice to Management

    - If you actually promoted based on merit 100% of the time you would realise you have some genuine talent wasting away at entry level.
    - You would also do well to adapt the way you assess employees as one size does not fit all which is also the case for your customers.
    - HR do an amazing job with the social aspect for Utility Warehouse, but they are lacking when it comes to looking at the things the employees are actually unhappy about on a day to day basis and changing that.
    - You would also do well to spend one day a year in the call centre on the phones to really understand what your agents are going through.


  4. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in London, England (UK)
    Former Employee - Supervisor in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Some Nice colleagues and some helpful managers. Free car park. Subsidised restaurant. Some flexibility in working hours depending on role.

    Cons

    Poor salaries. No affordable private health cover. Promotes without salary increases. Sometimes promotes with salary decreases. Doesn't care about the employees. No sick pay!

    Advice to Management

    Change the management. Realise that your staff are the most impirtant thing.


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    They are a lot about progression within the business so are always doing one to ones to help you improve.

    Cons

    Too much gossiping when staff become over friendly with each other, the forget it's a business.


  6. "A good place to work overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Utility Warehouse full-time (More than a year)

    Pros

    Some good, down to earth staff who care about customers and the sucess of the business.
    Supportive and approachable management
    Good career progression opportunities

    Cons

    Lots of recruitment and high staff turnover in some departments
    The business is growing in size and becoming more corporate


  7. "Great company to work for if a little frustrating."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in London, England (UK)
    Current Employee - Customer Service Advisor in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great workforce, great facilities, good chance of progression, contact with upper echelons of management is easier than with most companies.

    Cons

    High turnaround, seemingly difficult to get common sense ideas implemented, common system errors that make working there a lot more difficult than it needs to be.

    Advice to Management

    Listen to your staff more, they really do come up with good ideas. Stop pushing new products when we haven't worked out the kinks in the existing ones.

  8. "Different."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Energy Customer Service Advisor in London, England (UK)
    Current Employee - Energy Customer Service Advisor in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Utility Warehouse full-time (More than 5 years)

    Pros

    The people. It's a diverse workplace, but there is a refreshingly positive ethos that seems to filter throughout the business. It's a great place to work, with good work consistently being rewarded.

    Cons

    Can't really think of any, currently. There have been some issues in the past with morale in certain areas, but management have been very proactive in addressing it. It's working.

    Advice to Management

    Continue to listen to feedback that is offered. The business only succeeds when we're on the same page.


  9. "Great Company, Great People, Great Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Utility Warehouse full-time (More than a year)

    Pros

    Work Environment - Friendly and helpful staff with family like feel. Fun place to work and the company looks after their staff, there is a real emphasis on work hard play hard and its great.

    Management and Directors are approachable and helpful unlike other companies I have worked for. Directors listen to you ideas and take on board advise from the front line call takers and make changes to keep staff happy.

    Its a great company for being heard and progression. I have put forward ideas during my time here and you can really see the changes being made, and who doesn't like being listen too. CEO is active and involved in events within the company which is great, its not everyday you can sit and have breakfast with the CEO for example. Simply put, the directors/CEO don't just sit on their ivory throne!

    Cons

    To be honest, very hard to complain. Maybe the only thing is the odd Saturday shift, but after a while its not that bad!

    A few processes in my opinion need tweaking, but again this is all being taken in consideration with feedback from us, and I'm sure the changes will be made.

    Advice to Management

    Keep it up.


  10. "TSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Utility Warehouse (More than a year)

    Pros

    opportunity to make 25% in bonuses

    Cons

    Regimented, they want you to follow the script

    Advice to Management

    The customer is not always right


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