The Warranty Group Reviews | Glassdoor

The Warranty Group Reviews

Updated August 23, 2017
98 reviews

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3.0
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Nelson Chai
3 Ratings

98 Employee Reviews

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Pros
  • Work/life balance isn't too bad and the benefits are good (in 4 reviews)

  • Great people to work with at a Staff level (in 5 reviews)

Cons
  • First, the bonus structure was removed from compensation except for upper management (in 6 reviews)

  • there are no cons to working for the warranty group (in 3 reviews)

More Pros and Cons

  1. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Warranty Group full-time (More than 3 years)

    Pros

    Great people to work with. Organization was receptive to ideas and positive change. I enjoyed my experience.

    Cons

    Budgets were tight. CEO/leadership changes. Private Equity owners very involved


  2. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Champaign, IL
    Current Employee - Customer Service Representative in Champaign, IL

    I have been working at The Warranty Group full-time (More than a year)

    Pros

    Ok benefits. Very nice coworkers.

    Cons

    There is a lot of gossip. They are adding to the work load but not changing the pay. Communication usually is an issue but lately it has gotten much better.

  3. "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Warranty Group full-time (More than 5 years)

    Pros

    There are some really good people working here and the location is great with multiple transit options stores nearby.

    Cons

    Way too messy for a large multinational company. Raises, if you get one, are a joke and don't even cover inflation, too many bad decisions being made by people who don't understand the company, and actions have shown that this place definitely is a company that does not truly care about its employees or customers. Profits before everything should be their motto.

    Advice to Management

    If it weren't for the hard working small people you so gladly overlook and under-appreciate, the place would be a total disaster. It'd be nice to see the company actually show some innovation, a vision, and treat employees as valued members of the company. It's felt like we're just a number and dollar amount to you for years.


  4. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Warranty Group full-time

    Pros

    Didn't know much about this company when I started but they are really innovative in their approach to technology, highly focused on their clients, and doing dynamic things to improve the overall business. As an employee, there are work at home opportunities, good benefits and a lot of smart people.

    Cons

    Current office is bad but company is moving to a better location later this year. There are a lot of changes underway but good changes. If you can't work in a dynamic environment this is not a good option for you.


  5. Helpful (1)

    "CSR REP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR-1 in Champaign, IL
    Former Employee - CSR-1 in Champaign, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Warranty Group full-time (Less than a year)

    Pros

    Weekly Pay, Social Atmosphere, Sitting,

    Cons

    Gossip, Micro-Management,Short Lunch Breaks,Favortism,Hard To Adjust Schedules

    Advice to Management

    Please to all who review this,
    If you hate places where people gossip about your business, where management shows favoritism & allows certain employees to do things that others can't do, management micro manages DAILY and every one thinks there somebody, and all of your work is watched like a hawk for error and continual correction then this is the place for you...Keep a lot out for certain leads primarily in Chicago location who a rude vs lead in Champaign who are deceptive and seek for your demise unless your apart of the goodie too shoes "clique"....Advise management to learn how to use sound judgment and weigh the pros & cons of all employees before making hasty decisions. IN ACTION THEY DONT APPRECIATE THEIR EMPLOYEES A SPECIALLY CSR'S


  6. Helpful (3)

    "Reinsurance Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reinsurance Analyst in Chicago, IL
    Former Employee - Reinsurance Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Warranty Group full-time (More than 10 years)

    Pros

    Benefits were good and some nice co-workers.

    Cons

    No Communication and very small raises. Low Pay for the Chicago market.

    Advice to Management

    Develop some products that actually have value to consumers. Their products are very low value to consumers that are hoodwinked into buying their terrible products. Consumers have to fight with claims department to process a claim. TWG losses claims paperwork to avoid and delay claim payments. Upper Management is a bunch of Rich Snobs who only care about three people being ME, MYSELF, and I. Management needs to look in the Mirror then FIRE THEMSELVES!!!!


  7. Helpful (1)

    "Outsourcing jobs - uncertain future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Warranty Group full-time (More than 3 years)

    Pros

    Love the work hours, my coworkers are great, and I like the work. Nights, weekends, and holidays off. Benefits and paid time off.

    Cons

    Disorganized management, practices that aren't customer-friendly, jobs are being outsourced to overseas "partner companies," so everyone is worried they will be laid off next.

    Advice to Management

    Be honest with your employees about what is really going on. Reconsider the outsourcing- this is not going to improve customer satisfaction and could ruin the company's reputation. Is that worth saving a few dollars?

  8. Helpful (6)

    "Careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    Industry leader in extended service contracts.

    Cons

    This company in transition - layoffs and cost cutting.


  9. Helpful (7)

    "TWG used to be a great place to work, but upper management continuously finds ways to drive good people away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Warranty Group full-time (More than 10 years)

    Pros

    The people here are nice. Work/life balance isn't too bad and the benefits are good. Medical, dental, 401K and reasonable vacation time.

    Cons

    Over the last few years there has been a steady decline in incentives to work here and an increase in employee turnover. First, the bonus structure was removed from compensation except for upper management. Then, the salary increases became few to none and apparently are no longer based on employee performance. Lastly, when employees leave, the positions are either eliminated or the positions just stay open for long periods of time and the work is "absorbed" by those remaining.

    Advice to Management

    Most TWG employees are very knowledgeable and hard working but their efforts are rarely recognized. Upper management needs to work harder on retaining good employees.


  10. "claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Chicago, IL
    Current Employee - Claims Adjuster in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Warranty Group full-time (Less than a year)

    Pros

    excellent benefits, good hours, close to home.

    Cons

    there are no cons to working for the warranty group.

    Advice to Management

    none


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