The Warranty Group Reviews | Glassdoor

The Warranty Group Reviews

Updated February 8, 2017
82 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Thomas Warsop
29 Ratings

82 Employee Reviews

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Pros
Cons
  • Upper management is not very good at communicating goals and vision of company (in 7 reviews)

  • Senior management only spoke to each other (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Exciting company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Warranty Group full-time

    Pros

    TWG is radically transforming their technology stack. It's an exciting time to be there.

    Cons

    Deadlines were prioritized over quality (which isn't abnormal) but leads to lack of joy in the product being delivered. This has definitely improved.

    The Warranty Group Response

    Sep 19, 2016 – Director, US Human Resources

    Thank you for taking the time to submit a review. We're glad that you find it an exciting time to be at TWG- our future is bright! Great feedback on balancing timeliness with quality- that can be ... More


  2. "There are worse places"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Person in Chicago, IL
    Former Employee - IT Person in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at The Warranty Group full-time (More than 3 years)

    Pros

    The people are great to work with. It's a small place (and getting smaller) so you get to know almost everyone.

    Cons

    If someone leaves they don't replace them. The job just gets handed off to someone else. The workload is unreal and expectations are high.

    Advice to Management

    Be good to the people who help you company run. There is a lot of business knowledge that is leaving and that is hard to replace. Treat them with respect and dignity. Don't pressure them into doing things that they disagree is the right thing to do.


  3. Helpful (1)

    "Dead end job that will make you miserable. Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy. Weekday work. You get to go on breaks whenever you feel like. No punch in system. Just simply come and type and go

    Cons

    This is my experience temping here so I'll give you the rundown. Horrible, terrible managers that don't care about you and just keep giving you sheets to keep typing and typing away. No room for growth. Low pay ($12 an hour, are you kidding me?). You have to pay for the snacks/drinks in the break room. (Seriously, you don't make them free for employees? I've never heard of this). For me, there was a dress code policy but why did t matter if everyone else wore casual? Very bad to work at if your a millennial. Don't even think about getting this job through a temp agency unless your extremely desperate for a job.

    Advice to Management

    I wanted to give this company a chance, but they disappointed me further and further and I regret ever working here. They don't take a hint about how other companies work and they have their own little bubble because they don't and won't ever grow.


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  5. Helpful (1)

    "Information technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Chicago, IL
    Former Employee - IT Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Warranty Group full-time (More than 5 years)

    Pros

    Convenient location. Benefits are ok. Flexible work hours. Training if you are lucky enough. Sometimes they bring in food for meetings. Coworkers are very friendly

    Cons

    Hostile work environment. It's a good old boys club to get promoted. HR department is a joke and won't do anything. This company was supposed to go public ages ago. But upper management didn't want to follow the rules.

    Advice to Management

    Clean house


  6. Helpful (2)

    "New CEO... Optimistic but work is needed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relationship Analyst in Chicago, IL
    Current Employee - Client Relationship Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Warranty Group full-time (More than 5 years)

    Pros

    Free building gym for employees, smaller groups, medical and 401k benefits. Some good leaders, some good coworkers, some team players.

    Cons

    I wish TWG would take reviews and suggestions on Glassdoor for improvement to heart years ago, this could have been a more pleasant place to work by now. Archaic systems, archaic leaders, archaic model. The company is shrinking and people are juggling multiple tasks. Sadly, the wrong people are being kept and letting go of the hard workers or people who have ideas or challenge management. TWG uses the "at will" excuse to get rid of people, which is sadly OK.

    Advice to Management

    It's refreshing that the company has a new leader, now they need to restructure the Human Resources Department with new blood. This is the main reason there is so much discord and poor morale. No desire to improve the company or themselves.


  7. "Customer Service Rep"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Warranty Group full-time (Less than a year)

    Pros

    Great co-workers to work with! Decent company! Decent starting pay!

    Cons

    If you are not used to angry customers, this is not the job for you. Sometimes it gets boring doing the same thing over and over again, however, some people might like that. No feedback on whether or not you are doing a good job. Quick feedback when you do something wrong! Open 24/7 so you will have to work all holidays!

    Advice to Management

    Give feedback to employees when they are doing a great job! It will allow you to have happy employees and they will WANT to work for your company. Also, offer bonuses for people who are doing outstanding! On the insurance side, I don't particularly see a need for the company to be open 24/7; employees should be able to be home with their families on major holidays!


  8. Helpful (2)

    "Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Chicago, IL
    Current Employee - Marketing in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Warranty Group (More than 10 years)

    Pros

    Work life balance, great pay, and no benefits

    Cons

    Lack of leadership with significant turnover. Compensation plans change every year and upper management can't be trusted.

    Advice to Management

    Care about the employees and value experience.


  9. Helpful (2)

    "Accountant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The benefits were good and the people that I worked with in my reinsurance accounting department were friendly.

    Cons

    Upper management is not very good at communicating goals and vision of company. Marketing people have an attitude that they are better than accounting and claims departments. Lots of snobs in the Executive team with a couple exceptions (David V is very nice guy). Lower pay than other insurance companies.

    Advice to Management

    Leadership rises and falls on Communication across all departmental lines. Poor attitudes at the Top towards other people not working in the Executive Suite. Executives have beautiful office space while claims is packed in like sardines. Get rid of that ugly TWG logo and hire a Marketing agency to create better colors with blue and gray. Should have named company Warrior Debt Protection Services and let me design logo. David Cole played it safe with The Warranty Group name instead of a Bold name which would include services other than warranties. Dream Big and share vision with ALL employees.


  10. Helpful (3)

    "Take a pass"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Warranty Group full-time (More than 3 years)

    Pros

    There are nice people who work hard at this company

    Cons

    Not the CEO or HR. They are clueless


  11. Helpful (1)

    "A lot of Big Changes but positive growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at The Warranty Group full-time

    Pros

    The company has a lot of new changes which is good- Big Wins for employees and clients. There are a lot of opportunities if you work hard.

    Cons

    The culture isn't very social or friendly. Departments don't interact and some processes are still behind.

    Advice to Management

    Map out career paths and give positive feedback to those who are helping the business as well as encourage those looking to grow within the company. Positive feedback and consistency is key with so may changes.



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