The Zappos Family Reviews in Las Vegas, NV | Glassdoor

The Zappos Family Las Vegas Reviews

Updated July 19, 2017
185 reviews

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Las Vegas, NV

4.0
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The Zappos Family CEO Tony Hsieh
Tony Hsieh
134 Ratings

185 Employee Reviews

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Pros
Cons
  • The work/life balance becomes work and socializing with work associates after work (in 10 reviews)

  • It was not horrible and did reflect the low cost of living in Las Vegas, but I did feel it could be a bit higher (in 14 reviews)

More Pros and Cons

  1. "So excited for this adventure!"

    StarStarStarStarStar
    Current Employee - Customer Loyalty Team Member in Las Vegas, NV
    Current Employee - Customer Loyalty Team Member in Las Vegas, NV
    Recommends
    Approves of CEO

    I have been working at The Zappos Family full-time (Less than a year)

    Pros

    Thorough training (4 weeks + 3 weeks "incubation")

    Amazing employees who REALLY are happy all the time, excited to meet you, and eager to show you the ropes.

    Um, free food!

    I can already tell that I will be walking away from this job with new skills that I didn't have before.

    Incredible health benefits and perks

    Cons

    Nothing worth bringing up so far!


  2. "data analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Las Vegas, NV
    Current Employee - Data Analyst in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Zappos Family full-time (More than a year)

    Pros

    Is there anything worth pros?

    Cons

    I think this company is a disaster

    Advice to Management

    You should change a manager

  3. Helpful (1)

    "Customer Loyalty Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Team Member in Las Vegas, NV
    Former Employee - Customer Loyalty Team Member in Las Vegas, NV
    Recommends
    Positive Outlook

    I worked at The Zappos Family full-time (More than a year)

    Pros

    Great company - Great People - Best Customers

    Cons

    some minor company reorganizing - not a big deal

    Advice to Management

    Keep up the great work and continued success


  4. Helpful (1)

    "Customer Loyalty Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Las Vegas, NV
    Former Employee - Customer Service Associate in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Zappos Family full-time (More than 3 years)

    Pros

    Great benefits, fun environment.

    Cons

    Poor pay, poor management, and lack of vision.


  5. "Amazing experience. Low Pay. Poor/Missing Leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Professional in Las Vegas, NV
    Current Employee - Human Resources Professional in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at The Zappos Family full-time (More than 3 years)

    Pros

    Medical Benefits
    Schedule
    Autonomous Working Environment
    Casual / Fun Culture
    Cool projects and budget to explore creatively
    Team building opportunities
    Onsite training

    Cons

    No higher purpose. Just survive to make more money.
    No progression planning.
    No bonuses, regular pay increases, or title changes.
    Low pay comparatively.
    Very few real strong leaders.
    Unfair / biased structure (know the right people =

    Advice to Management

    We're missing a huge opportunity to prepare the future leaders of our company because we're too afraid that passing the torch will lead to mistakes and failure.


  6. "Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Las Vegas, NV
    Former Employee - Intern - Hourly in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Zappos Family full-time (Less than a year)

    Pros

    The Zappos internship is an experience like no other. They pay for housing and the training is not typical as you are not given training wheels and trusted to have the highest accountability right away.

    Cons

    It's difficult to learn the process for meetings at first, but do not be discouraged and ask questions!


  7. "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Las Vegas, NV
    Current Employee - Customer Service Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Zappos Family full-time (More than 5 years)

    Pros

    Free food, friendly people, casual environment, ability to try your ideas out

    Cons

    can feel chaotic at times, communication could be better

  8. Helpful (4)

    "Not too shabby"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Positive Outlook

    I have been working at The Zappos Family full-time (More than 5 years)

    Pros

    Dog friendly, open campus, continuous engagement and events, community interaction, and great benefits.

    Cons

    Culture has devolved from what it originally had and is now more on par with a corporate feeling that has a fun exterior.


  9. Helpful (1)

    "Great organization culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Reliability Engineer in Las Vegas, NV
    Former Employee - Site Reliability Engineer in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for, I truly enjoyed my time working as I absolutely loved the culture within this beautiful organization. It truly reflects the great management that we had while spending my time in Zappos.

    Cons

    I personally did not have any bad things to say about The Zappos Family but some of my coworkers complained about the low-pay

    Advice to Management

    Focus on habits to create a better change inside the company


  10. "Writer, Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Writer, Editor in Las Vegas, NV
    Current Employee - Writer, Editor in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Zappos Family (More than a year)

    Pros

    self-managing organization, core values are important, team building is highly encouraged, great medical benefits

    Cons

    low pay, not a promotional path, career path not clearly offered


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