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The Zappos Family Reviews

Updated January 30, 2018
336 reviews

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4.0
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The Zappos Family CEO Tony Hsieh
Tony Hsieh
232 Ratings

336 Employee Reviews

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Pros
Cons
  • In addition, they like to make you believe they support a work/life balance, but the reality is, they want work/life to be all-inclusive of the them (in 11 reviews)

  • Work environment was always positive (in 15 reviews)

More Pros and Cons

  1. "Awesome company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Zappos Family full-time

    Pros

    Great company culture, being on the cutting edge of innovation of how companies can operate, customer-obsessed employees

    Cons

    You need to be comfortable with change to like it there

    Advice to Management

    Communicate more often and more openly to employees


  2. Helpful (3)

    "Good for what it was: an online retail company with employee perks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead in Las Vegas, NV
    Former Employee - Lead in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Zappos Family full-time (More than 5 years)

    Pros

    Great benefits, food on-site, cool campus, mostly chill environment, slightly better than average pay for the retail industry and area.

    Cons

    Nepotism runs rampant and it is very difficult to move up if someone decides they just don't jive with you. It is all about who you know (or rather, who your regular drinking buddies are), so unqualified people tend to be put in places of power. In addition, they like to make you believe they support a work/life balance, but the reality is, they want work/life to be all-inclusive of the them. If you aren't a drinker, don't go to every event or simply don't want to go get trashed at the Gold Spike after work every day, you will find yourself ousted socially and professionally.

    Advice to Management

    Be self-evaluative and actually vet or test your management from time-to-time. Many "supervisors" and "managers" simply own the title and do very little in actual management or work - this includes those in charge of Holacracy circles. Unless you count going to daily brunch/lunch on the company credit card and 3 hour one-on-ones as work now?

  3. "Great coworkers; poor executive management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at The Zappos Family full-time

    Pros

    Laid back atmosphere, great people in the finance department, flexible.

    Cons

    CEO implements corporate policies without considering long term practicality. He's a loose cannon and certainly doesn't practice what he preaches. If top executive management and all their friends were replaced it would be a great place to work.


  4. "Great if your a go getter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at The Zappos Family full-time

    Pros

    You can do anything you set your mind to
    Lots of social events
    Zappos wants to make the world a better place (for real)
    You get to connect with customers as everyone works the customer support phones from time to time (not everyone likes this though)

    Cons

    Priorities shift a lot which can make it hard to deliver big projects (but, you still can).
    Holocracy is a big shift in how to run a company and takes some getting used to (it's not for everyone so think about this before you join)

    Advice to Management

    Try to change priorities less frequently to give projects a better chance of succeeding.


  5. Helpful (6)

    "Leadership is insane and completely disregards employees and reality in decision making, but parties are fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Zappos Family full-time (More than 3 years)

    Pros

    Zappos is a very fun place to work, with a ton of opportunity to get to know your coworkers and spend time together. There is no shortage of on-campus petting zoos, snow cones, and free or subsidized food.

    Cons

    Leadership is infuriating. There is zero consideration given to employees, data, or common sense when serious strategic company decisions are made. All employees were asked to leave, and offered severance to leave, if they were not on board with holacracy. Very strong culture of "My way or the highway". Holacracy was prioritized above employee happiness, customer satisfaction, or performance.

    Advice to Management

    Trim the fat - get rid of all the leadership that hasn't accomplished anything measurable in the past 2 years. Listen for 5 seconds to the people who actually do work and care about moving the needle. By the way, holacracy implementation and being a culture captain isn't real work.


  6. "Zappos really cares about their employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Zappos Family full-time (More than a year)

    Pros

    Great customers, friendly co-workers, and a very unique and fun environment. It is all about being a team player and we all work together and help each other. There are the best mentors that will really help you to grow.

    Cons

    It can be challenging to move up. A lot of changes are happening as Zappos is owned by Amazon. This is a good thing but you have to be flexible and more than willing to accept change.

    Advice to Management

    Keep up the excellent work.


  7. Helpful (2)

    "Started GREAT and ended TERRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Representative
    Former Employee - Customer Loyalty Representative
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at The Zappos Family full-time (More than a year)

    Pros

    Charity giving is GREAT! Zappos is AMAZING at giving back to the community.

    Cons

    Not everyone upholds the true culture of Zappos...especially in management.

    Advice to Management

    Treat your team members as you’d be fine with being treated the same way.

  8. "IT was the best!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CLT in Las Vegas, NV
    Former Employee - CLT in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Zappos Family full-time (More than a year)

    Pros

    Your co-workers become your family, and everyone is there to help one another. You feel like all the doors are open for you, and there is only place for improvement.

    Cons

    I really do not have any!

    Advice to Management

    Keep doing what you are doing! Thank you.


  9. Helpful (4)

    "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Las Vegas, NV
    Former Employee - Buyer in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Zappos Family full-time (More than 3 years)

    Pros

    Can really take ownership of your business if you're a motivated person and can get away with doing the bare minimum if you're not. Great work life balance

    Cons

    Terrible management or non management as they utilize "Holocracy" people on top have old and outdated ideas. Hard to image they'll be around forever at the current rate. Loose a lot of bright young people because of demotivating managers


  10. "Amazing people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at The Zappos Family full-time

    Pros

    Your coworkers are awesome and are like family.

    Cons

    Change occurs constantly; embrace it.


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