The Zappos Family Reviews

Updated May 1, 2021

To filter reviews, or .
4.0
67%
Recommend to a Friend
90%
Approve of CEO
The Zappos Family CEO Kedar Deshpande
Kedar Deshpande
8 Ratings
Pros
  • "Free food, Culture, friendly staff(in 49 reviews)

  • "Great benefits, Clearly care about their employees(in 46 reviews)

  • Cons
  • "Amazing team, but don't believe all you hear on tours, holacracy isn't practiced at all like they show you in the videos(in 27 reviews)

  • "The real con is the fact that the campus is smack dab in downtown which lends to all the of the dynamics that all(in 20 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year

      Amazing Company, Amazing People, Amazing Leader (R.I.P. Tony)

      Apr 16, 2021 - Customer Loyalty Team Member in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Ideal company culture and Core Values, great coaches, great friends (co-workers), professional and personal advancement, they embrace diversity, complete trust to make the right decision, total company, team, and coach support, awesome customers, better benefits than the federal government.

      Cons

      I received an offer to return to a former employer. So sad to say bye.

      Continue reading
      Be the first to find this review helpful
    2. 4.0
      Current Employee, less than 1 year

      Fun place to work overall

      Mar 24, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Zappos really does go out of their way to provide for their employees, above and beyond what most other companies would. Great benefits Awesome work life balance (for most teams) Lots of employee amenities, even while WFH. The best All Hands Meetings you'll ever attend. The best company parties you'll ever attend.

      Cons

      There are some really weird policies and initiatives they try to push that end up separating departments rather than unifying them. Some people really don't belong in management roles, regardless of their tenure. Extremely low PTO balance for far too long.

      Continue reading
      Be the first to find this review helpful
    3. 3.0
      Current Employee, less than 1 year

      Just a paycheck

      Apr 19, 2021 - Customer Loyalty Representative in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay and Work from home

      Cons

      Came in as a seasonal and was fortunate enough (at the time) to get offered full time. Since starting my mental health has gone down hill. Call volume gets very high to the point where you can’t breathe. You have very little time to actually compose yourself. Time management is very STRICT. Want time off, good luck. If you don’t fit their mold of chipper you’re gonna have a rough time here, you HAVE to talk to each customer like a friend or try to at least. Most customers don’t want to talk they just want their refunds and goodbye. You’d be very lucky to have a shift you’d want. If you’re looking for a job where you’re mental state of mind will do downhill fast and you’re always gonna be on the lookout if you’ll get in trouble or not then definitely apply here. Social social social, BLEHHHHH

      Continue reading
      Be the first to find this review helpful
    4. 5.0
      Former Employee, more than 5 years

      Winner, and still champion...

      Apr 9, 2021 - E-Commerce Specialist in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Zappos hires for culture, something that gets lost in translation until you work there, or until you leave. It has a history of going above and beyond for both the people who work there, and the customers that shop with them. Bennies, pay rate, flex scheduling, the list of pros goes on and on. If you can get hired there, do it. It's a once in a lifetime experience.

      Cons

      Management isn't really their strong point. They tend to hire up from within whether people have the skills to do the job or not. It leads to muddled workflows and tense conversations.

      Continue reading
      1 person found this review helpful
    5. 4.0
      Current Employee, less than 1 year

      Good.place

      Apr 27, 2021 - Customer Response Representative in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good team and co workers fun

      Cons

      Limited breaks, lunches and time managers

      Be the first to find this review helpful
    6. 3.0
      Former Employee, more than 8 years

      Started out strong - but I don't see a future

      Mar 30, 2021 - Brand Aura in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive wages, majority of the people

      Cons

      Weaponize the core values to serve their purpose,

      Continue reading
      1 person found this review helpful
    7. 1.0
      Former Employee, more than 5 years

      You’ll witness terrible things

      May 1, 2021 - Senior Buyer in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are amazing and you have the ability to take on new roles you know nothing about to learn.

      Cons

      Your job is never safe, upper management will do whatever they need to do to take you out. They pressure you to drink a lot. HR is extremely political and will do nothing if you complain about someone they want to protect. In fact, I’ve seen people get fired because they went to HR for issues. This company is not worth mental abuse.

      1 person found this review helpful
    8. 4.0
      Former Employee, more than 3 years

      Changing dynamic for a once amazing company

      Mar 30, 2021 - Real Time Analyst in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work-life balance Positive Employee Experience

      Cons

      Friendships over business needs Leadership lacking experience Work From Home destroyed company culture Under the table deals and promotions

      Continue reading
      Be the first to find this review helpful
    9. 4.0
      Former Employee, more than 5 years

      Good Times

      Jan 13, 2021 - Junior Recruiter in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The best reason to work for this company is the people! The working environment is fun and attracts a diverse workforce. I was given the opportunity to pursue my passions and discover new ones.

      Cons

      They do not have consistent or structured expectations or feedback. It's very different from one department to the next. This can lead to high workloads and uncertainty about performance and progression. Overall it can be a lot of work that may or may not lead to success because the company doesn't always know what it wants.

      Continue reading
      3 people found this review helpful
    10. 5.0
      Former Employee, less than 1 year

      Loved it

      Apr 5, 2021 - Customer Happiness in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone cares about the happiness and success of others

      Cons

      I hated to leave this job. The culture is amazing. Tony was the best.

      Be the first to find this review helpful
    Viewing 1 - 10 of 421 Reviews

    Popular Careers with The Zappos Family Job Seekers

    MBA Leadership Development Program
    Learn About the Job
    JobsSalariesInterviews
    Customer Loyalty Team Member
    Learn About the Job

    Work at The Zappos Family? Share Your Experiences

    The Zappos Family logo
    or