★
The Zappos Family Reviews
57% Recommend to a Friend
47% Approve of CEO
Recommend to a Friend
Approve of CEO
Scott Schaefer
45 Ratings
What are your colleagues talking about?
Find your private company bowl on Community, join the hottest conversation with your colleagues anonymously.
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "the people that get hired are mostly pretty great to work with and you can make lots of friends" (in 61 reviews)
Cons
- "Favoritism runs rampant in this company and it's hard to 'fly under the radar' sometimes." (in 13 reviews)
- "While 'Embrace and Drive Change' is one of our ten Core Values, Zappos takes change to the extremes" (in 11 reviews)
- "Upper management in the call center are blind to what team members really want or need." (in 9 reviews)
Ratings by Demographics
This rating reflects the overall rating of The Zappos Family and is not affected by filters.
Race / Ethnicity
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
Want more demographic options?
Filter Reviews by Topic
Remote Work
Work Life Balance
Culture
Benefits
Coworkers
Career Development
Compensation
Management
Workplace
Senior Leadership
Diversity & Inclusion
Covid 19
Clear All
Full-time, Part-time
English
Verify your email to use filters. Having problems? Resend email
Found 590 of over 660 reviews
Updated Sep 26, 2023
Popular
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
- 5.0Jun 29, 2023Sr. DirectorFormer EmployeeLas Vegas, NV
Pros
Previous ceo cared about the employee experience
Cons
Current ceo does not care
- 4.0Sep 26, 2023Customer Service Representative (CSR)Former EmployeeLas Vegas, NV
Pros
I worked with some of the kindest people, got a discount, and participated in company paid team building events.
Cons
The companywide culture isn't genuine. You will only be promoted if you fit into this personality category that they want to be displayed to the public. Despite every supervisor who suggested that I apply for various positions, I did not get any of them because I did not know the hiring managers for the positions I was applying for.
Join the The Zappos Family team
The Zappos Family Reviews FAQs
The Zappos Family has an overall rating of 3.7 out of 5, based on over 660 reviews left anonymously by employees. 57% of employees would recommend working at The Zappos Family to a friend and 29% have a positive outlook for the business. This rating has been stable over the past 12 months.
57% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Zappos Family 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at The Zappos Family to be career development, culture, benefits and the cons to be senior leadership, management, compensation.
