The Zappos Family Reviews

Updated May 20, 2022

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Found 482 of over 542 reviews

3.6
59%
Recommend to a Friend
57%
Approve of CEO
The Zappos Family CEO Kedar Deshpande
Kedar Deshpande
49 Ratings

Top Review Highlights by Sentiment

Pros
  • "The benefits are great.(in 84 reviews)
  • "the people that get hired are mostly pretty great to work with and you can make lots of friends(in 58 reviews)
  • "Company has a great culture and tries to bring every one together(in 49 reviews)
  • "We also got free food on the Call Center floor (and even alcohol once!).(in 33 reviews)
  • "class service is because 'happy workplace = happy employees', which in turn drives productivity.(in 14 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The Zappos Family and is not affected by filters.

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  1. 5.0
    Current Employee

    incredible benefits and community

    Mar 28, 2022 - Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, People, Opportunities, Culture, Travel

    Cons

    Base pay is low, no bonus structure

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  2. 5.0
    Current Employee

    Amazing!

    May 20, 2022 - Team Leader 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun environment HEALTH BENEFITS Just truly the best experience in retail that you could ask for. I have nothing but good things to say and would recommend this job company to anyone that has a great attitude, is true to themselves, and a little weird.

    Cons

    If wages could be bumped up just a tad that would definitely make a huge difference in applications for positions, but with that said..I’ve never worked a job where I could have fun and be relatively stress free and know that my team was there to support me.

    1 person found this review helpful
  3. 4.0
    Former Employee, more than 5 years

    Great culture, but not always worth it

    Apr 27, 2022 - Customer Loyalty Team Member in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company definitely promotes a strong company culture. In regards of taking care of employees, they continually looked to find new ways to try and make employee happy. You were allowed to be innovative if you had a good idea and were willing to work. For an ecommerce company, they were always open and willing to try new things in different fields.

    Cons

    It's definitely a who you know, not what you know type of place. Office politics and favoritism ran rampant in pretty much all departments. Getting proper and adequate pay raises was hard, and they always pushed perks over pay

    1 person found this review helpful
  4. 2.0
    Former Employee, more than 1 year

    Smoke & Mirrors

    May 11, 2022 - Junior Inventory Manager in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Medical benefits 401k match Employee discount Occasional fun events & parties

    Cons

    Favoritism Untrained managers Constant change in company direction Constant change in roles & responsibilities Terrible work life balance Unmanageable workload Unrealistic goals No proper training program Micro managing

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  5. 4.0
    Current Employee

    Awesome company. KY culture tainted slightly by Amazon

    Nov 26, 2021 - Anonymous Employee in Louisville, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free insurance, 401k match, free vending, occasional catered meals/treats, good culture, quirky company with solid core values. Overtime is almost always optional. Most shifts are comprised of 4 10-hour days, with 3 days off. Optional quarterly unpaid personal days are offered on top of accrued vacation/sick time. Clean, organized, and fun, as far as warehouses go.

    Cons

    The only real con is that, because Amazon owns Zappos, culture and a 'fun environment' suffers somewhat compared to when Zappos was a standalone company (10+ years ago,) with productivity being the main focus and new goals being pushed every so often. This is a silly gripe and not one that someone without knowledge of the corporate contrast would have, however the culture contrast between Vegas and Louisville is also evident. Pay could be more competitive, but keep the free insurance and snacks in mind. Management is hit-or-miss as far as commitment to culture goes; some are more 'Amazon-minded' than others.

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    1 person found this review helpful
  6. 4.0
    Former Employee

    Comfortable

    Jan 1, 2022 - Assistant Video Editor in Long Beach, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The experience at Zappos will vary GREATLY depending on YOU. No two careers there are alike. Some people will have experience exponential growth and find great financial compensation, while others will stagnate both in their path and pay rate. Easy stuff like good insurance, free food, and a general feeling of being welcome were nice. The employee parking situation in DTLV was useful.

    Cons

    The perks have been slowly whittling away for varying reasons. In many ways it is a typical politicized work environment with people vying for power, money, and sniping at each other for any perceived shortcoming. Being 'cool' goes a long way here so if you are kind of an uptight person you will probably find yourself frustrated alot here. Compensation is relatively low until you reach middle management level. Yes, there was a cultish atmosphere but if you didn't participate in that it was ok, so that isn't particularly cultish by definition. A general shift away from the customer loyalty model and focus on 'both external and internal' customer satisfaction became apparent.

    3 people found this review helpful
  7. 1.0
    Former Employee, more than 3 years

    A Dead End for Most

    Apr 26, 2022 - Marketing in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Great Benefits - Remote - Employee discount is generous - Fun projects

    Cons

    Trust me you're gonna want to expand this review and read all this; - Rampant dysfunction - Ineffective HR department - Poor leadership - Lack of goals and direction - Poor work/life balance - Lots of bullying and misogyny that goes unchecked Zappos suffers from systemic foundational issues that are frankly insurmountable. No one on the “leadership” team there has the knowledge, inclination, motivation, or support to fix it. It was a really fun experiment that is long past its expiration date. Your career growth at this company is completely dependent on the expertise that your manager came into the company with from previous work experiences because Zappos offers little in the way of manager training, support, goal setting, tracking, etc. It lacks rigor in every aspect of human resources except for its overly enthusiastic and rigorous onboarding process, which is frankly a huge waste of time and resources. Your ability to learn on the job is also completely dependent on your manager’s pre-Zappos experience. Many people in the org have been there since they graduated college or for over a decade without a lot of previous work experience so the only way they know how to do things is the broken, misguided way Zappos taught them. Zappos’ “culture” is wildly unprofessional, its hiring practices also lack rigor, and much like every other company in the entire world it is a playground for mediocre white men to high-five each other’s “accomplishments,” much to the dismay of everyone with a modicum of intelligence. But it’s a “family,” right? And much like a family, there are people who pull most of the weight, those who phone it in, and those who are hoping no one notices they snuck into mom’s wallet to get money for a six-pack this weekend. Scott the newly minted CEO is a glorified lever puller who uses words like “fornicate” in large group meetings. When Amazon announced that they would not be looking for a replacement for the former (also terrible) CEO I took it as a vote of no confidence and exited. The only feather in Zappos’ cap is the stellar customer service team which is honestly keeping this ship afloat by virtue of its amazingness. Zappos will continue to limp along making money for Amazon, carrying a gang of mediocre employees on its back, and dragging down the talented ones. That is until the day the money dries up and it finally gasps its last feeble breath, expiring to collect dust with the memories of all the other Silicon Valley startups of yore.

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    3 people found this review helpful
  8. 4.0
    Former Employee

    Overall loved it

    Apr 23, 2022 - Finance Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture and great people

    Cons

    No stock options from amazon

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  9. 3.0
    Former Employee

    Things have changed

    May 10, 2022 - CLT (Customer Loyalty Team) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Their overall benefits package is great.

    Cons

    Work/life balance is off. Others' perception of you is more important than who you are.

    1 person found this review helpful
  10. 2.0
    Former Employee

    Company culture died with the pandemic

    May 2, 2022 - Customer Service Retail 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Stable job Medical benefits are solid

    Cons

    Rampant favortism Exhausting Work calls back to back to back Angry customers constantly, angry because Zappos is half the company it was during its glory days

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Viewing 1 - 10 of 482 Reviews

The Zappos Family Reviews FAQs

The Zappos Family has an overall rating of 3.6 out of 5, based on over 542 reviews left anonymously by employees. 59% of employees would recommend working at The Zappos Family to a friend and 54% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has been stable over the past 12 months.

59% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Zappos Family 3.7 out of 5 for work life balance, 4.0 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at The Zappos Family to be career development, culture, benefits and the cons to be senior leadership, management, compensation.

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