The Zappos Family 299 Reviews | Glassdoor

The Zappos Family Reviews

Updated February 18, 2017
299 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Approve of CEO
The Zappos Family CEO Tony Hsieh
Tony Hsieh
200 Ratings

299 Employee Reviews

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Pros
  • There is free food everywhere, events all the time, and team building outings often (in 40 reviews)

  • Great company, great benefits and perks (in 33 reviews)

Cons
  • The work/life balance becomes work and socializing with work associates after work (in 10 reviews)

  • Work environment was always positive (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not too shabby"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Positive Outlook

    I have been working at The Zappos Family full-time (More than 5 years)

    Pros

    Dog friendly, open campus, continuous engagement and events, community interaction, and great benefits.

    Cons

    Culture has devolved from what it originally had and is now more on par with a corporate feeling that has a fun exterior.


  2. Helpful (3)

    "Full of lies."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Zappos Family full-time

    Pros

    The benefits are great. Free food.

    Cons

    Pretty much everything else. They lie about being able to move around in the company. You can't unless you know people. They claim self managed but they pound micro-management like no other. They also preach about the culture. The culture is dead in that building. You end up taking a lot of stress home with you because of the way we are treated.

    Advice to Management

    Be honest with yourselves and your employees.


  3. "Great organization culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Reliability Engineer in Las Vegas, NV
    Former Employee - Site Reliability Engineer in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for, I truly enjoyed my time working as I absolutely loved the culture within this beautiful organization. It truly reflects the great management that we had while spending my time in Zappos.

    Cons

    I personally did not have any bad things to say about The Zappos Family but some of my coworkers complained about the low-pay

    Advice to Management

    Focus on habits to create a better change inside the company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Awesome!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is an awesome place to work!

    Cons

    No cons to list really.

    Advice to Management

    I don't have any advice to give management. It was a great place to work. Keep being an awesome place to work.


  6. "Writer, Editor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Writer, Editor in Las Vegas, NV
    Current Employee - Writer, Editor in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Zappos Family (More than a year)

    Pros

    self-managing organization, core values are important, team building is highly encouraged, great medical benefits

    Cons

    low pay, not a promotional path, career path not clearly offered


  7. "Seasonal CLT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Customer Loyalty Team Member in Las Vegas, NV
    Current Employee - Seasonal Customer Loyalty Team Member in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great teammates free food and no bosses health benefits

    Cons

    Wages are low and hard to get raises

    Advice to Management

    What management Holocracy❗️


  8. Helpful (8)

    "A Popularity Contest Posing as a Legitimate Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Team Member in Las Vegas, NV
    Current Employee - Customer Loyalty Team Member in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Zappos Family full-time (More than 3 years)

    Pros

    Very good benefits. Medical and dental are amazing. They throw a lot of events for the staff. If you are in a good department, you have a lot of freedom.

    Cons

    The much touted Zappos culture is a tool management uses to hire their unqualified buddies. Your skills and experience will be completely overlooked, and they consider this to be a positive. Unless you are dating someone high up or going to the same church, there will be no opportunities for you. You are offered insulting incentives like coloring books. Regardless of your work ethic or actual skill, you constantly have to be afraid that the wrong person will deem you not "friendly" or positive enough (they monitor your social media usage) , and you will get a culture talk and disappeared.

    Advice to Management

    Realize the culture can be a form of discrimination when wielded improperly.


  9. "a great company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Zappos Family full-time (More than 3 years)

    Pros

    amazing people and company culture, it's really a joy to work here. it's located in Las Vegas, Nevada, life is very convenient here, which is also a big plus.

    Cons

    many people left last year, not sure what will happen after the amazon migration, hopefully Zappos will still keep it's awesome customer service and culture.

    Advice to Management

    the new management structure is kinda confusing and it is not as flexible as before, maybe it will take some time after every one gets used to it.


  10. "Stylist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at The Zappos Family full-time

    Pros

    Amazing culture and great people.

    Cons

    Lacks real structure and some people take advantage of the system.


  11. "Awesome Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome company - one of the best companies I've worked for!!!

    Cons

    Not enough jobs in other departments. A lot of customer service jobs, but need more opportunities in other departments.



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