The Zappos Family Reviews | Glassdoor

The Zappos Family Reviews

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Found 359 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
77%
Approve of CEO
The Zappos Family CEO Tony Hsieh
Tony Hsieh
246 Ratings
Pros
  • "Great teammates free food and no bosses health benefits(in 47 reviews)

  • "great benefits, good people to work aside, time to pursue growth and learning(in 41 reviews)

Cons
  • "So many more meetings due to holacracy and a lead link is just a manager with a different name(in 26 reviews)

  • "The real con is the fact that the campus is smack dab in downtown which lends to all the of the dynamics that all(in 21 reviews)

More Pros and Cons
  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Site Merchandiser in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Zappos Family full-time for more than 2 years

    Pros

    Work Life Balance, Fun People, Great Perks

    Cons

    Culture can be suffocating at times

    Advice to Management

    Stay Authentic!

    The Zappos Family2019-04-10
  2. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Maintenance Technician 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Zappos Family full-time for more than 4 years

    Pros

    Benefits and culture are second to none

    Cons

    Inability to scale fast enough

    Advice to Management

    N/A

    The Zappos Family2019-04-26
  3. "Fake...not what it seems."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Zappos Family full-time for more than 6 years

    Pros

    Good health benefits. Good friends. The office before moving downtown was amazing.

    Cons

    Where to begin....the CEO checked out in about 2011 or 2012 when he started getting involved in the downtown project and it was shoved down our throats. Then we move from a great office in henderson to skid row downtown. Homeless EVERYWHERE. Felt very unsafe. Then they rolled out holocracy which was some type of management system with no managers. Wasn't well thought out. Engineering was in the middle of a project with...

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    Advice to Management

    Get experienced people to run things and bring in professional people. It's like high school. You have some terrible terrible people working there. Esp in HR and Tech.

    The Zappos Family2019-04-07
  4. "Its Aiiight"

    StarStarStarStarStar
      Current Employee - Rep in Las Vegas, NV

      I have been working at The Zappos Family full-time for more than 2 years

      Pros

      Damn near everything, great company.

      Cons

      Lots of women... to the point where males are second guessed due to said females past experiences with men. I get it.

      Advice to Management

      There aren't managers!

      The Zappos Family2019-03-10
    • "Yes"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at The Zappos Family full-time for more than a year

        Pros

        Free food, Culture, friendly staff

        Cons

        Small meeting rooms, holiday calls

        The Zappos Family2019-02-25
      • "Meh okay"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at The Zappos Family full-time

        Pros

        Company has a great culture and tries to bring every one together

        Cons

        Everyone feels entitled, makes a sometimes difficult work place

        The Zappos Family2018-12-20
      • Helpful (10)

        "Stay Away and save your sanity!!!"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee in Las Vegas, NV
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at The Zappos Family full-time for more than 20 years

        Pros

        All the Benefits are the only perks.

        Cons

        Leadership is non existent , HR will not support you ever, the most morally corrupt company i have ever worked for. People have affairs left and right, even the higher ups. They do not practice Holacracy, but didn't tell anyone. They are back to managers. The meetings are a joke, the Managers just tell you what is going to happen, but still make you go through the Holacracy process. They never stay with a plan for advancement,...

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        Advice to Management

        I will not waste my time. They do not care.

        The Zappos Family2018-12-07
      • Helpful (2)

        "Great company but new path is horrible"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Neutral Outlook
        Approves of CEO

        I have been working at The Zappos Family full-time

        Pros

        Original benefits, flexibility, funnish work environment

        Cons

        Pay, changed benefits, horrible management, no opportunities for raises, witch hunt style core values that people can get fired for even when they did nothing wrong, extreme wasteful spending on culture events when all we want is better pay opportunities

        Advice to Management

        Give raises for performance and not come up with roadblocks to hinder people’s growth.

        The Zappos Family2018-11-06
      • Helpful (1)

        "Your primary department is your home base so make sure it works for you or find a different circle that gels with you."

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at The Zappos Family

        Pros

        On site gym... on site coffee shop... on site cafeteria...on site manicures and pedicures... On site fish tank... On site massage chairs... Awesome medical benefits... Free snacks... Weekly and monthly campus events... Scheduled auto maintenance services... Scheduled car wash services...what is there not to love or appreciate?

        Cons

        Nothing is perfect. So it's important to understand that with any workplace, you have to find your own way and that means being able to feel Respected, Appreciated, Satisfied, and Empowered... you may not get this feeling with everyone or with every department you work with so appreciate all the small things and simple things which adds up to a whole lot... The real con is the fact that the campus is smack dab in downtown...

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        Advice to Management

        The summer heat was especially brutal this year and it continues to be hot even through September...so wouldn't it be nice to have those efficient recycling water misters and water fountains around campus to cool things off since it's fairly hot throughout the year... Maybe even plant a few more tall trees around the campus... Put some green Trees on top of the building and parking lots. Hell let's put an adult splash...

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        The Zappos Family2018-09-23
      • Helpful (4)

        "It was great at the beginning but I had to quit after years of service."

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Customer Service Representative in Las Vegas, NV
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I worked at The Zappos Family full-time for more than 9 years

        Pros

        This was my favorite job because of company events, benefits, and lifelong friends made here.

        Cons

        Our jobs were outsourced to Phillippines and Jamaica. Hours of operation were cut. Management was not helpful and very unprofessional at times.

        Advice to Management

        Keep your jobs on US soil.

        The Zappos Family2018-09-27
      Found 359 reviews