KEY NOT FOUND: coverImgAlt
Logo

The Zappos Family

Engaged Employer

The Zappos Family

Add a Review

The Zappos Family Reviews

Updated May 11, 2022

To filter reviews, or .

Found 481 of over 541 reviews

3.6
62%
Recommend to a Friend
57%
Approve of CEO
The Zappos Family CEO Kedar Deshpande
Kedar Deshpande
49 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "pay is low for amount of energy employees are asked to put into their work(in 19 reviews)
  • "Poor management.(in 18 reviews)
  • "To much favoritism , no balance of life and work,(in 10 reviews)
  • "While 'Embrace and Drive Change' is one of our ten Core Values, Zappos takes change to the extremes(in 9 reviews)
  • "holocracy or no managers has really shaken things up and not for the better(in 8 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The Zappos Family and is not affected by filters.

Want more demographic options?
  1. 5.0
    Current Employee

    incredible benefits and community

    Mar 28, 2022 - Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, People, Opportunities, Culture, Travel

    Cons

    Base pay is low, no bonus structure

    Be the first to find this review helpful
  2. 4.0
    Former Employee, more than 5 years

    Great culture, but not always worth it

    Apr 27, 2022 - Customer Loyalty Team Member in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company definitely promotes a strong company culture. In regards of taking care of employees, they continually looked to find new ways to try and make employee happy. You were allowed to be innovative if you had a good idea and were willing to work. For an ecommerce company, they were always open and willing to try new things in different fields.

    Cons

    It's definitely a who you know, not what you know type of place. Office politics and favoritism ran rampant in pretty much all departments. Getting proper and adequate pay raises was hard, and they always pushed perks over pay

    1 person found this review helpful
  3. 3.0
    Former Employee

    Things have changed

    May 10, 2022 - CLT (Customer Loyalty Team) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Their overall benefits package is great.

    Cons

    Work/life balance is off. Others' perception of you is more important than who you are.

    1 person found this review helpful
  4. 2.0
    Former Employee, more than 1 year

    Smoke & Mirrors

    May 11, 2022 - Junior Inventory Manager in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Medical benefits 401k match Employee discount Occasional fun events & parties

    Cons

    Favoritism Untrained managers Constant change in company direction Constant change in roles & responsibilities Terrible work life balance Unmanageable workload Unrealistic goals No proper training program Micro managing

    Continue reading
    Be the first to find this review helpful
  5. 4.0
    Former Employee

    Overall loved it

    Apr 23, 2022 - Finance Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture and great people

    Cons

    No stock options from amazon

    Be the first to find this review helpful
  6. 2.0
    Former Employee

    Company culture died with the pandemic

    May 2, 2022 - Customer Service Retail 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Stable job Medical benefits are solid

    Cons

    Rampant favortism Exhausting Work calls back to back to back Angry customers constantly, angry because Zappos is half the company it was during its glory days

    Continue reading
    Be the first to find this review helpful
  7. 1.0
    Former Employee, more than 3 years

    A Dead End for Most

    Apr 26, 2022 - Marketing in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Great Benefits - Remote - Employee discount is generous - Fun projects

    Cons

    Trust me you're gonna want to expand this review and read all this; - Rampant dysfunction - Ineffective HR department - Poor leadership - Lack of goals and direction - Poor work/life balance - Lots of bullying and misogyny that goes unchecked Zappos suffers from systemic foundational issues that are frankly insurmountable. No one on the “leadership” team there has the knowledge, inclination, motivation, or support to fix it. It was a really fun experiment that is long past its expiration date. Your career growth at this company is completely dependent on the expertise that your manager came into the company with from previous work experiences because Zappos offers little in the way of manager training, support, goal setting, tracking, etc. It lacks rigor in every aspect of human resources except for its overly enthusiastic and rigorous onboarding process, which is frankly a huge waste of time and resources. Your ability to learn on the job is also completely dependent on your manager’s pre-Zappos experience. Many people in the org have been there since they graduated college or for over a decade without a lot of previous work experience so the only way they know how to do things is the broken, misguided way Zappos taught them. Zappos’ “culture” is wildly unprofessional, its hiring practices also lack rigor, and much like every other company in the entire world it is a playground for mediocre white men to high-five each other’s “accomplishments,” much to the dismay of everyone with a modicum of intelligence. But it’s a “family,” right? And much like a family, there are people who pull most of the weight, those who phone it in, and those who are hoping no one notices they snuck into mom’s wallet to get money for a six-pack this weekend. Scott the newly minted CEO is a glorified lever puller who uses words like “fornicate” in large group meetings. When Amazon announced that they would not be looking for a replacement for the former (also terrible) CEO I took it as a vote of no confidence and exited. The only feather in Zappos’ cap is the stellar customer service team which is honestly keeping this ship afloat by virtue of its amazingness. Zappos will continue to limp along making money for Amazon, carrying a gang of mediocre employees on its back, and dragging down the talented ones. That is until the day the money dries up and it finally gasps its last feeble breath, expiring to collect dust with the memories of all the other Silicon Valley startups of yore.

    Continue reading
    2 people found this review helpful
  8. 1.0
    Current Employee, more than 3 years

    Good company

    Apr 15, 2022 - Product Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture and work life balance

    Cons

    No career progression. Extremely low salary

    Continue reading
    Be the first to find this review helpful
  9. 5.0
    Current Employee

    Awesome

    Mar 8, 2022 - CLT (Customer Loyalty Team) in Henderson, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work culture is awesome everyday

    Cons

    Competitive and long hours Big Company

    Be the first to find this review helpful
  10. 3.0
    Current Employee, more than 1 year

    Company Needs Help

    Mar 10, 2022 - Customer Loyalty Team Member in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, discounts, culture. Zappos was an amazing company. It is changing quickly and not for the better.

    Cons

    Parent company is ruining Zappos culture. Prepare for a lot of work day after day for $15.75 an hour. Back to back calls your entire shift.

    Continue reading
    Be the first to find this review helpful
Viewing 1 - 10 of 481 Reviews

The Zappos Family Reviews FAQs

The Zappos Family has an overall rating of 3.6 out of 5, based on over 541 reviews left anonymously by employees. 62% of employees would recommend working at The Zappos Family to a friend and 55% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by -1% over the last 12 months.

62% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Zappos Family 3.7 out of 5 for work life balance, 4.1 for culture and values and 3.4 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at The Zappos Family to be career development, culture, benefits and the cons to be senior leadership, management, compensation.

Popular Careers with The Zappos Family Job Seekers

JobsSalariesInterviews

Work at The Zappos Family? Share Your Experiences

or

The Zappos Family Photos

+ Add Photo
The Zappos Family photo of: Just a normal day in the office with a llama!
The Zappos Family photo of: Zappos lobby
The Zappos Family photo of: Blue Man Group performs at Zappos office
The Zappos Family photo of: Wall art is everywhere at Zappos!
The Zappos Family photo of: The Inside Zappos Recruiting Team participating in the ALS Ice Bucket Challenge!
The Zappos Family photo of: Our beautiful and zen 6th floor fishbowl for chillaxing
The Zappos Family photo of: More art walls!
See All Photos

Affiliated Companies

Amazon.com, Inc.
See all affiliated companies