Thomas Cook Reviews in Peterborough, England | Glassdoor

Thomas Cook Peterborough Reviews

Updated March 28, 2017
22 reviews

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Peterborough, England (UK)

3.5
Star Star Star Star Star
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
9 Ratings

22 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • nice people, super locations, beach, sun, views (in 7 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 13 reviews)

  • No clear direction from Senior Management (in 8 reviews)

More Pros and Cons

  1. "Excellent Working Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Graduate in Peterborough, England (UK)
    Current Employee - Commercial Graduate in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    Working Environment - I really appreciate the culture at Thomas Cook. It is a FTSE 250 with high ambitions and talented people, yet at the same time nobody takes themselves too seriously. In turn, this engenders a strong ethos of teamwork and there are loads of fun events at the the head office in Peterborough, which everyone gets involved in! For example this week we had the Coast-Coast USA Cycle Challenge whereby Thomas Cook colleagues collectively cycled from one coast of the USA to the other in 48 hours. During the event there was a real buzz around the office, bikes were set up in the Street (open plan working area) where the cyclists could ride and motivational US music was played throughout the office. We raised a great deal of money for charity and the feel-good atmosphere during the event typifies the friendly working environment at Thomas Cook.

    Senior Management - The management structure at Thomas Cook is relatively flat. As a a result there is no strict sense of hierarchy and I feel very comfortable approaching the managing director or any other senior leader. In fact, the managing director and all the senior leaders sits in the office with everyone else. They are not enclosed in their own space so they are very accessible and if you have a question they are more than happy to answer it for you.

    Skills & Knowledge - I am currently on the commercial graduate scheme so I am rotating around 4 departments; Product, Yield, Commercial Sales and Relations and Marketing. As I complete each rotation, I become increasingly aware that there are a huge number of experts at this company. I have learned so much already and because everyone here is so approachable and happy to help, I feel I will acquire even more skills and knowledge.

    Diversity - At first glance people may just assume that Thomas Cook is just about selling holidays. In fact, the company does so much more than this. As a FTSE 250 company we undertake a variety of activities such as planning the UK's largest winter music festival, organising NFL and Premier League match breaks, arranging weddings and raising a lot of money for charity through a variety of fun activities. There is a great deal of diversity in this business, which means there will always be something exciting around the corner.

    Cons

    My only criticism is that there could be more interaction between employees at the head office and those in retail.

    Advice to Management

    Continue to be open, honest and transparent - you are doing a great job so far!


  2. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Manager in Peterborough, England (UK)
    Current Employee - Social Media Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    Great onboarding, lots of friendly staff, always puts the customer at their heart. Open to change in ways of working. Great communication. Great structure from Management team. Inspirational CEO.

    Cons

    More discount on my holidays would be nice ;)


  3. "Amazing career oportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager in Peterborough, England (UK)
    Current Employee - Regional Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Excellent opportunities to progress quickly across a number of different areas.
    TC has good values and genuinely cares about its people.
    You have many opportunities to travel the world.

    Cons

    Entry level salaries are low.
    A lot is expected of you at entry level roles.
    To progress you may have to be flexible on location.

    Advice to Management

    Continue to listen to the people they are the life blood of the company and it is the small things that matter to them!


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  5. "Mixed feelings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Peterborough, England (UK)
    Current Employee - Project Manager in Peterborough, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time

    Pros

    * New working environment, the open plan layout includes senior management so they are not tucked away in closed offices. This means that staff get to interact with all levels.
    * Opportunities to work across markets via Group projects means that you are able to experience how the business works within other countries and broaden your own knowledge & experiences.
    * Whilst you aren't able to build up Flexi Time as such, Thomas Cook does operate a flexible working hours policy which is very useful for those who need to work outside of the standard 9am - 5.30pm hours.
    * Staff benefits may not be as good as they have been in the past, however there are still discounts available which vary base on time with the business.

    Cons

    * Inconsistency in terms of salary, and salary benefits provided depending on the department you work in or how hard your line manager is willing to push for you.
    * Long hours over and above core hours are not recognised. This is especially seen when travelling a lot for the business as nothing is received for the additional hours worked and the time away from home. It becomes an expectation, however as per first point, depending on who you are this may not always be the case!
    * Unwillingness to really improve on staff knowledge & capabilities unless its a course which can be done for little or no cost to the business. The only areas where this seems to be acceptable is for Finance or HR recognised qualifications. Often if permanent staff could receive additional training/qualifications pertinent to their roles, this would reduce the amount of money which is thrown at external consultants.

    Advice to Management

    Really take time to look at what is being offered to your staff and ensure that this is fair to all. Don't expect that staff should put up with what they have & be thankful just to have a job. Too many good people have left because of this and too many people remain working feeling that they are under valued.
    Recognise that sometimes money needs to be spent on your people to reduce further costs later down the line.


  6. Helpful (1)

    "morale at an all time low"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Sales Consultant in Peterborough, England (UK)
    Current Employee - Travel Sales Consultant in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Holiday discounts, but the amount of discount is no where near as good as it used to be.

    Cons

    Pay does not reflect the pressure and conditions we are under. IT systems are abysmal, there seems to be one rule for management and one for general staff. You are expected to work very long hours, have constant pressure to the point that it has made me ill. It is impossible to take all your annual leave as nearly every request submitted is turned down.

    Advice to Management

    Start appreciating your staff, good staff are leaving at very fast rate. Put staff first and they will put the customer first.


  7. "Think twice before you join"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    Nice new office to work in.

    Cons

    Management too focused on what they do now and numbers and not the people, knowledge and experience they bring.
    Departmental snobbery, major communication issues, no visible governance. Sinking ship syndrome.

    Too political and a lot of cliques within the organisation that shouldn't really exist. Sometimes acts like a new company rather than an established one.

    People not given any time to prove/shine and bring experience, knowledge and NEW ideas leading to "we do it this way" syndrome.

    Advice to Management

    Everyone has a voice you need to listen to them. Embrace change and invest and trust your people.


  8. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resort Manager in Peterborough, England (UK)
    Current Employee - Resort Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time

    Pros

    Great career opportunities, good pay, great staff discounts i.e. holidays & fun place to work

    Cons

    Long hours, living away from home

    Advice to Management

    Keep doing what your doing


  9. "Life at Thomas Cook UK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Peterborough, England (UK)
    Current Employee - Operations Manager in Peterborough, England (UK)
    Recommends
    Neutral Outlook

    I have been working at Thomas Cook full-time (More than 8 years)

    Pros

    Holiday discounts, fantastic surroundings, making dreams come true, great colleagues

    Cons

    Under-resourced, complex/ageing IT applications in some areas


  10. Helpful (3)

    "Toxic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Peterborough, England (UK)
    Former Employee - Manager in Peterborough, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than 5 years)

    Pros

    Some great people in this business. Exciting product and good benefits. Had faith in the core business and the product.

    Cons

    Diabolical , chaotic management. Appalling decisions made by HR. Discrimination & subjective bullying rife in HR team, concerning as you would expect HR to set an example.

    Advice to Management

    Check out the behaviours in the HR team.


  11. Helpful (4)

    "Tech career? Don't bother."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Analyst in Peterborough, England (UK)
    Current Employee - Support Analyst in Peterborough, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    Nice people, casual dress code, OK canteen, the chance of a good holiday deal if you're lucky, the odd little perk now and then.

    Cons

    Appalling technology, disastrous ideas like thin clients, outsourced everything from help desk to infrastructure, no honesty, no forward planning, plenty of hot air about "roadmaps" which they never stick to, Information Security is ridiculously paranoid to the point you can't do your job, projects are delivered awfully, over time and over budget, if at all.

    Advice to Management

    Get the mud out of your ears and listen to the TECHNICAL people you've hired, not a bunch of dinosaurs who think that it's still acceptable to be as cheap as possible with everything.

    Be open to new ideas like your job advertisements (which are lies, let's be honest) say you are, and actually DO something with them.

    Be honest with what you're doing too, there is too much cloak and dagger from top to bottom.


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