Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated May 14, 2017
51 reviews

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3.0
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
9 Ratings

51 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • nice people, super locations, beach, sun, views (in 7 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 13 reviews)

  • No clear direction from Senior Management (in 9 reviews)

More Pros and Cons

  1. "Photography/Publishing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Photographer in Peterborough, England (UK)
    Former Employee - Photographer in Peterborough, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 5 years)

    Pros

    Great industry & great to travel as part of job. Good discounts on personal travel. Fantastic team of people dedicated to a historic brand, although this loyalty is somewhat taken for granted by senior management.

    Cons

    Below average salaries at Head Office, progression is impossible in some depts where promotion is a dead-mans-shoes scenario & then based on length of service more than merit.

    Management/Senior Management roles are filled externally 95% or the time, which is very common in the incestuous travel industry - this create a very obvious glass ceiling for everyone else.

    Advice to Management

    Your strength lies in your dedicated staff. Promote from within, and create clear progression ladders,


  2. "Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Service Sales Representative in Costa Calma (Spain)
    Former Contractor - Service Sales Representative in Costa Calma (Spain)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thomas Cook as a contractor (Less than a year)

    Pros

    nice people, super locations, beach, sun, views

    Cons

    long hours, small salary, under time pressure, stressful, demanding customers


  3. "It's okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    In my role there is flexibility and freedom to do what I think it's best. There is no micro managing. Very supportive management. Nice environment to work in.

    Cons

    No tangible benefits. Terrible offers , those available are payable before tax reduction. 2% pension. 23 days holidays. No discount for travelling ( they claim 15% but it's not enough and you get 10% off by booking online anyway)

    Advice to Management

    Better benefits please. It's a real real shame not to look after employees better. I would


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  5. "Pilot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot in London, England (UK)
    Current Employee - Airline Pilot in London, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Good money, not thrashed to death like Easyjet.

    Cons

    Lack of choice in roster - no live flight swap site (like EasyJet/BA) to accommodate the odd day off for a wedding/ kids nativity, or even swap off long haul flight for short haul block. Poor staff travel.

    Advice to Management

    Live swap website or similar system linked to rostering/crewing system.
    Decent staff travel?


  6. "Thomas cook yes co-op no"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook part-time

    Pros

    Great team work at Thomas cook, Great atmosphere,

    Cons

    Co-op staff unhelpful, stuck in their ways and selfish. Rubbish hourly rate, having to push customers

    Advice to Management

    Make sure tc and coop are singing from the same hymn sheet. Ensure everyone is treated the same.


  7. "Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Consultant in London, England (UK)
    Current Employee - IT Consultant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook (More than a year)

    Pros

    room for progression, heightened resposibility

    Cons

    Plans are not always followed through

    Advice to Management

    Do more for personal development


  8. "Started as great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time

    Pros

    Can be interesting place to work, usually its your colleagues that make it a good place to work. Sometimes good incentives were ran although they were usually very biased towards high turnover stores so smaller stores did not have chance to compete.

    Cons

    Basic pay, constantly changing incentives - usually to save company more money. No care for employees from head office.
    Very little career progression available.

    Advice to Management

    Look after your staff and treat them correctly. Adopt a fair commission and incentive scheme. Basing achievement on total turnover penalises staff in smaller stores.


  9. "Mixed feelings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Peterborough, England (UK)
    Current Employee - Project Manager in Peterborough, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time

    Pros

    * New working environment, the open plan layout includes senior management so they are not tucked away in closed offices. This means that staff get to interact with all levels.
    * Opportunities to work across markets via Group projects means that you are able to experience how the business works within other countries and broaden your own knowledge & experiences.
    * Whilst you aren't able to build up Flexi Time as such, Thomas Cook does operate a flexible working hours policy which is very useful for those who need to work outside of the standard 9am - 5.30pm hours.
    * Staff benefits may not be as good as they have been in the past, however there are still discounts available which vary base on time with the business.

    Cons

    * Inconsistency in terms of salary, and salary benefits provided depending on the department you work in or how hard your line manager is willing to push for you.
    * Long hours over and above core hours are not recognised. This is especially seen when travelling a lot for the business as nothing is received for the additional hours worked and the time away from home. It becomes an expectation, however as per first point, depending on who you are this may not always be the case!
    * Unwillingness to really improve on staff knowledge & capabilities unless its a course which can be done for little or no cost to the business. The only areas where this seems to be acceptable is for Finance or HR recognised qualifications. Often if permanent staff could receive additional training/qualifications pertinent to their roles, this would reduce the amount of money which is thrown at external consultants.

    Advice to Management

    Really take time to look at what is being offered to your staff and ensure that this is fair to all. Don't expect that staff should put up with what they have & be thankful just to have a job. Too many good people have left because of this and too many people remain working feeling that they are under valued.
    Recognise that sometimes money needs to be spent on your people to reduce further costs later down the line.


  10. "okay company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry
    Former Employee - Data Entry
    Doesn't Recommend
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 3 years)

    Pros

    nice people, nice department,
    okay place to work overall

    Cons

    no obvious career paths
    poor wages


  11. "Review of short term contract"

    Star Star Star Star Star
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Thomas Cook as a contractor

    Pros

    Interesting project, lots of responsibility, new technologies, opportunity to travel

    Cons

    not much of a developer culture, small development team, not much open source efforts


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