Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated March 28, 2017
33 reviews

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5.0
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
15 Ratings

33 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • nice people, super locations, beach, sun, views (in 7 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 13 reviews)

  • No clear direction from Senior Management (in 8 reviews)

More Pros and Cons

  1. "Excellent Working Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Graduate in Peterborough, England (UK)
    Current Employee - Commercial Graduate in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    Working Environment - I really appreciate the culture at Thomas Cook. It is a FTSE 250 with high ambitions and talented people, yet at the same time nobody takes themselves too seriously. In turn, this engenders a strong ethos of teamwork and there are loads of fun events at the the head office in Peterborough, which everyone gets involved in! For example this week we had the Coast-Coast USA Cycle Challenge whereby Thomas Cook colleagues collectively cycled from one coast of the USA to the other in 48 hours. During the event there was a real buzz around the office, bikes were set up in the Street (open plan working area) where the cyclists could ride and motivational US music was played throughout the office. We raised a great deal of money for charity and the feel-good atmosphere during the event typifies the friendly working environment at Thomas Cook.

    Senior Management - The management structure at Thomas Cook is relatively flat. As a a result there is no strict sense of hierarchy and I feel very comfortable approaching the managing director or any other senior leader. In fact, the managing director and all the senior leaders sits in the office with everyone else. They are not enclosed in their own space so they are very accessible and if you have a question they are more than happy to answer it for you.

    Skills & Knowledge - I am currently on the commercial graduate scheme so I am rotating around 4 departments; Product, Yield, Commercial Sales and Relations and Marketing. As I complete each rotation, I become increasingly aware that there are a huge number of experts at this company. I have learned so much already and because everyone here is so approachable and happy to help, I feel I will acquire even more skills and knowledge.

    Diversity - At first glance people may just assume that Thomas Cook is just about selling holidays. In fact, the company does so much more than this. As a FTSE 250 company we undertake a variety of activities such as planning the UK's largest winter music festival, organising NFL and Premier League match breaks, arranging weddings and raising a lot of money for charity through a variety of fun activities. There is a great deal of diversity in this business, which means there will always be something exciting around the corner.

    Cons

    My only criticism is that there could be more interaction between employees at the head office and those in retail.

    Advice to Management

    Continue to be open, honest and transparent - you are doing a great job so far!


  2. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Falkirk, Scotland (UK)
    Current Employee - Travel Consultant in Falkirk, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    Salary increases yearly based on performance
    A multitude of employee benefits and perks
    Plenty of chances for progression
    Open planned office space,

    Cons

    Not enough clarity throughout the business, one managers rule can be different to others
    Not a lot of opportunities for inhouse fam trips,

    Advice to Management

    Focus more on handling complaints pre departure, a lot of focus goes in to the customer relations team, and on several occasions when going to managers for a resolution, I have been told to tell the customer to wait until there back to complain, instead of handling and resolving the complaint in the first instance


  3. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Manager in Peterborough, England (UK)
    Current Employee - Social Media Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    Great onboarding, lots of friendly staff, always puts the customer at their heart. Open to change in ways of working. Great communication. Great structure from Management team. Inspirational CEO.

    Cons

    More discount on my holidays would be nice ;)


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  5. "Amazing career oportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager in Peterborough, England (UK)
    Current Employee - Regional Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Excellent opportunities to progress quickly across a number of different areas.
    TC has good values and genuinely cares about its people.
    You have many opportunities to travel the world.

    Cons

    Entry level salaries are low.
    A lot is expected of you at entry level roles.
    To progress you may have to be flexible on location.

    Advice to Management

    Continue to listen to the people they are the life blood of the company and it is the small things that matter to them!


  6. "My Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gatwick, England (UK)
    Former Employee - Anonymous Employee in Gatwick, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    Excellent team and colleagues :) perfect shifts and enough rest days in between >(

    Cons

    Career opportunities not so easy to achieve, often management doesn't pay too much attention to their fellow colleagues CC


  7. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cabin Manager in Bristol, England (UK)
    Former Employee - Cabin Manager in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook (More than 8 years)

    Pros

    Great travel, good salary, wonderful people, perks included discount travel, decent amount of vacation days per year

    Cons

    very long hours, up to 65 hours per week shift patterns can be erratic, need to be able to work bank holidays including Christmas and New Year


  8. "Representative tour operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Punta Caña (Dominican Republic)
    Former Employee - Bilingual Customer Service Representative in Punta Caña (Dominican Republic)
    Recommends

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    Value.constantly at school.it help u to grow with a future

    Cons

    U might have to go to different countries

    Advice to Management

    Be the best.alk managers i had were owsome


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resort Manager in Peterborough, England (UK)
    Current Employee - Resort Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time

    Pros

    Great career opportunities, good pay, great staff discounts i.e. holidays & fun place to work

    Cons

    Long hours, living away from home

    Advice to Management

    Keep doing what your doing


  10. "Love it!"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Awesome company to work for with great development opportunities.

    Cons

    None I can think of

    Advice to Management

    Keep doing what you're doing!


  11. "cabin crew"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Cabin Crew in Newcastle upon Tyne, England (UK)
    Current Contractor - Cabin Crew in Newcastle upon Tyne, England (UK)
    Recommends
    Positive Outlook

    I have been working at Thomas Cook as a contractor (Less than a year)

    Pros

    Very well looked after and intense training

    Cons

    Lots of very hard exams


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