Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated December 14, 2017
42 reviews

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5.0
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
23 Ratings

42 Employee Reviews

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Pros
  • Some great people in this business (in 12 reviews)

  • New working environment, the open plan layout includes senior management so they are not tucked away in closed offices (in 12 reviews)

Cons
  • Extremely tiring, long hours and airport runs in the middle of the night (in 16 reviews)

  • No clear direction from Senior Management (in 9 reviews)

More Pros and Cons

  1. "Fast-Paced, Great People and Interesting Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    I've been with Thomas Cook for almost two months now and I've had a great experience so far.
    There is a great Learning and Development team, they have a really good induction course called "Check In" which is classroom based, but there is also a huge amount of online content on the TC Academy, some of which you can access even before you join so you can start e-learning at your own pace. They offer a wide range of courses for employee development.
    I'm based at Head Office and the office itself is open plan, modern, meeting rooms are holiday themed and each based on a different destination. There are always events going on, such as a USA Buzz day where employees could learn more about our US destinations and charity raffles for the Thomas Cook Children's Charity.
    The people are all extremely friendly - I had lots of people coming to say hello in my first few weeks either in neighbouring teams or just generally. Lots of people have worked at Thomas Cook for a long time which is really impressive to see and they have a lot of knowledge to share on the company and it's history.

    Cons

    Thomas Cook is a very large global organisation with lots of different departments within the wider Group so it can take a while to understand those different areas and brands and how they fit together, but there is a good amount of support to help new joiners to do this and have a good understanding of the wider organisation.

    Advice to Management

    Thomas Cook prides itself on being "Customer at the Heart" and this has really been reflected in my experience so far - maintaining a positive culture in a large organisation is not easy to do, but I definitely have experienced a very open and friendly culture and have had a great experience so far.


  2. Helpful (1)

    "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great place to work, team are amazing. Perks & benefits are fab too

    Cons

    Salary is quite low and bonuses aren’t consistent

    Advice to Management

    Keep up great work but listen to your staff

  3. "Kids rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kids Representative in Varna (Bulgaria)
    Former Employee - Kids Representative in Varna (Bulgaria)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    Training overseas, everything included, working hours

    Cons

    You never know where you will be :D


  4. "Senior Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Resort Administrative in İzmir (Turkey)
    Former Contractor - Senior Resort Administrative in İzmir (Turkey)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook as a contractor (More than 8 years)

    Pros

    Thomas Cook has great benefits, encourages team working within multi-cultural environment, variety of work and excellent salary opportunities. Never a dull moment

    Cons

    Can be long hours especially if there are issues at the airport with delays etc and wearing a full formal uniform in very hot countries.

    Advice to Management

    Revise the uniform for ALL staff to ensure it appropriate to wear in hot countries. Review accommodation for staff - only choose it for them if you are prepared to stay in it yourself


  5. "Holiday rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lifestyle. Great apartment. Fun working environment. Some of the hotels are excellent and treat you very well

    Cons

    Extremely tiring, long hours and airport runs in the middle of the night.

    Advice to Management

    Avoid favoritism

    Thomas Cook Response

    Nov 30, 2017 – Senior Resourcing Manager

    Hi, thank you so much for the feedback, we love hearing what our colleagues have to say! We also hope that you enjoyed your summer out in resort!


  6. "A great platform for young adults entering the world of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager/Placements Executive in Palma de Mallorca (Spain)
    Former Employee - Team Manager/Placements Executive in Palma de Mallorca (Spain)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    One of the most challenging yet rewarding experiences
    Learn to work with and experience other cultures
    Develop a strong skill set in dealing with all kinds of situations
    The role of an overseas representative has so many career development opportunities especially in a company such as TC

    Cons

    There will always be difficult days, you´ll be tired, you´ll miss home, you´ll always want to earn more money. For every difficult day overseas there are 10 amazing, brilliant and unique days.

    Advice to Management

    I still consider many of the managers based in destination support as role models and I wouldn´t be where I am now in my career without the support and investment from them.


  7. "Exceptional Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Learning and Development Manager in Peterborough, England (UK)
    Current Employee - Senior Learning and Development Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    The flexibility of start/finish times at the Peterborough head office on Lynch Wood is great.

    Excellent induction and on-going training at all levels. The UK&I L&D team has recently introduced a brand new Retail induction including a 4-day residential training course delivered at head office. Managers also receive a 3 or 5 day managers' induction depending on which area of the business they work in.

    A new suite of 18 business and soft-skills workshops is also available to all colleagues and there is a fantastic online training portal called The Academy.

    Good company benefits available to all colleagues, including good holiday discounts, childcare vouchers, ability to buy/sell annual leave etc.

    Autonomy of decision-making for managers is good - you can take real ownership and responsibility for your team, which speeds up decisions.

    Age isn't a barrier to career progression here, with lots of younger colleagues holding senior roles.

    Cons

    Standard annual leave allocation is quite low at 23 days or 25 for managers. However this can be topped up with up to 5 additional days annual leave as part of the salary sacrifice scheme.

    The business is always very busy with lots of projects on the go, so there can be a work hard/play hard culture.

    Advice to Management

    Keep doing what you're doing - I think you're getting it just about spot on!

  8. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than 8 years)

    Pros

    Good training
    Career progression opportunities

    Cons

    Profit culture to hold back creativity

    Advice to Management

    More transparency

    Thomas Cook Response

    Aug 1, 2017 – Senior Resourcing Manager

    Hi, We really love hearing people's feedback so thank you for leaving us some!


  9. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Holiday Representative in Cales de Majorca (Spain)
    Former Contractor - Holiday Representative in Cales de Majorca (Spain)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook as a contractor (Less than a year)

    Pros

    If you are just getting into the work environment but also want to see the world make friends for life and do it while working for a company that looks after you and helps you grow, then this is the job for you

    Cons

    In the high season you can work long hours but it is only for 6 weeks in the middle of the seaon.
    The pay isn't great but that is not why you do this job

    Advice to Management

    You might want to spend a bit more time training the resort managers/supervisors so that there is a bit more consistence across the brand


  10. Helpful (1)

    "Excellent Working Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Graduate in Peterborough, England (UK)
    Current Employee - Commercial Graduate in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    Working Environment - I really appreciate the culture at Thomas Cook. It is a FTSE 250 with high ambitions and talented people, yet at the same time nobody takes themselves too seriously. In turn, this engenders a strong ethos of teamwork and there are loads of fun events at the the head office in Peterborough, which everyone gets involved in! For example this week we had the Coast-Coast USA Cycle Challenge whereby Thomas Cook colleagues collectively cycled from one coast of the USA to the other in 48 hours. During the event there was a real buzz around the office, bikes were set up in the Street (open plan working area) where the cyclists could ride and motivational US music was played throughout the office. We raised a great deal of money for charity and the feel-good atmosphere during the event typifies the friendly working environment at Thomas Cook.

    Senior Management - The management structure at Thomas Cook is relatively flat. As a a result there is no strict sense of hierarchy and I feel very comfortable approaching the managing director or any other senior leader. In fact, the managing director and all the senior leaders sits in the office with everyone else. They are not enclosed in their own space so they are very accessible and if you have a question they are more than happy to answer it for you.

    Skills & Knowledge - I am currently on the commercial graduate scheme so I am rotating around 4 departments; Product, Yield, Commercial Sales and Relations and Marketing. As I complete each rotation, I become increasingly aware that there are a huge number of experts at this company. I have learned so much already and because everyone here is so approachable and happy to help, I feel I will acquire even more skills and knowledge.

    Diversity - At first glance people may just assume that Thomas Cook is just about selling holidays. In fact, the company does so much more than this. As a FTSE 250 company we undertake a variety of activities such as planning the UK's largest winter music festival, organising NFL and Premier League match breaks, arranging weddings and raising a lot of money for charity through a variety of fun activities. There is a great deal of diversity in this business, which means there will always be something exciting around the corner.

    Cons

    My only criticism is that there could be more interaction between employees at the head office and those in retail.

    Advice to Management

    Continue to be open, honest and transparent - you are doing a great job so far!


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