Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated February 17, 2017
151 reviews

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2.9
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
37 Ratings

151 Employee Reviews

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Pros
Cons
  • Long hours over and above core hours are not recognised (in 11 reviews)

  • No clear direction from Senior Management (in 8 reviews)

More Pros and Cons

  1. "Thomas Cook Review - a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Fun, hard working environment. Professional approach to everything and works very hard at employee engagement. lots of career progression opportunities.

    Cons

    There aren't really many downsides other than the fact that the industry itself is very unstable, which leads to lots of restructuring and direction changing. It wouldn't be a place for steady eddies.

    Advice to Management

    Carry on working as hard as they do to engage employees and improve communication. The leadership team are very visible and approachable and do a good job at inspiring their employees.


  2. ""The Best Holiday Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Holiday Representative
    Former Employee - Holiday Representative
    Recommends
    No opinion of CEO

    Pros

    - great pay compared to compeitiors
    - great perks
    - great team
    - great promotion opportunities

    Cons

    - very long hours
    - little personal time
    -

    Advice to Management

    keep up the good work. i loved working for you guys!


  3. "Excellent!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Officer(IATA), Western Region in Pune (India)
    Current Employee - Senior Officer(IATA), Western Region in Pune (India)
    Recommends
    Approves of CEO

    Pros

    Opportunity to work on exciting, high impact projects with teams of intelligent and interesting people.You are constantly being pushed to improve and expand your skills and somehow finding room for a lot of fun of your co-workers. Working with phenomenal people on some of the toughest and most interesting business problems in the world. Attractive salary, friendly employees and perfect working conditions!!! has a great work/life balance with respectable co-workers, high standard of education and great pay...

    Cons

    Hours are very crazy... sometimes!

    Advice to Management

    Need to create assessment criteria for values during hiring and evaluation of current employees


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  5. "Very Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Mumbai (India)
    Current Employee - IT Manager in Mumbai (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 5 years)

    Pros

    New things are getting to learn

    Cons

    Need to wait long for good things to come on your way


  6. "Good work culture, enjoy working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch In Charge in Bengaluru (India)
    Current Employee - Branch In Charge in Bengaluru (India)
    Recommends
    Positive Outlook

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    enjoying my work,one of the best place to work.

    Cons

    i dont have to say any thing as i enjoted working


  7. "Fun and diverse opportunities in different countries"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chief of Entertainment in Palma de Mallorca (Spain)
    Former Employee - Chief of Entertainment in Palma de Mallorca (Spain)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    Meeting interesting people from around the world
    Every day is a new experience and never the same
    work in different countries, get introduced to different cultures
    chance to quickly rise up
    good oportunity to save money
    travel
    Young and dynamic environment
    good training
    diversity

    Cons

    Long work hours and therfore no time for family


  8. "Branch supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Supervisor in Cairo (Egypt)
    Former Employee - Branch Supervisor in Cairo (Egypt)
    Recommends
    Approves of CEO

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    stability, teamwork, company policy, the name of Thomas Cook, benefits

    Cons

    leadership, time-off policies, training, compensation


  9. "Thomas Cook Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Sales Consultant in London, England (UK)
    Current Employee - Travel Sales Consultant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook part-time (More than a year)

    Pros

    At present the company are going through transformation and I would describe this transformation as almost complete and very successful. For my current stage in life the company pays me a fair wage and as sales consultants and we have high earning potential in regard to commission. The main pro of the commission structure is that it creates a fun, competitive although team working sales environment in which all of us work together to deliver excellent customer service as well as outstanding sales on all of our products. This is another advantage of working for TC in comparison to other travel company's, the products we sell. We have an ostentatious range of products and this makes every day different.

    Cons

    There are very few cons with working for this Thomas Cook. I feel that sometimes there can be worry at work with individual stores futures. I also feel that there should be more opportunities to travel with the company to experience some of our great products.

    Advice to Management

    My advice to management would be to increase the amount of educational trips and training courses available to us as Sales Consultants. So far the change of senior management has been good for the company and I think we are heading in the right direction as one big Thomas Cook family. I would like to progress within the company also, so perhaps I would advise management to make more opportunities to me and others wanting to work our way up available to work our way up.


  10. "I work in the Customer relations complaint department and love every minute of it. Couldn't have asked for a better job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Realtions Advisor in Falkirk, Scotland (UK)
    Current Employee - Customer Realtions Advisor in Falkirk, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Some of the complaints we receive are brilliant, like people looking for compensation because the weather was not always sunny.

    Cons

    the only downside i would have is that the pay is not that great for a complaints department. If they put it up it would be so much better.

    Advice to Management

    Thomas Cook is a great company to work for but we need a pay rise soon or every1 will leave for better paid jobs,


  11. "Thomas Cook is a truly wonderful and local company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Overseas Kid's Representative in Birmingham, England (UK)
    Current Employee - Overseas Kid's Representative in Birmingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Only chooses the best staff based on experience, qualifications, and ability to work in a team.
    They also offer opportunities for promotions through their 'step up' schemes.
    They're also loyal. Their values are precise, and they stick by them

    Cons

    i have yet to experience any cons for working for Thomas Cook

    Advice to Management

    Keep up the good work :)



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