Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated May 14, 2017
51 reviews

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3.0
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
9 Ratings

51 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • nice people, super locations, beach, sun, views (in 7 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 13 reviews)

  • No clear direction from Senior Management (in 9 reviews)

More Pros and Cons

  1. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flexibility, good environment, good culture. good location. good office experience. good place for people who doesn't have job experience. ok overall.

    Cons

    salary is not good, benefit is good. travel benefit is not good. no room for growth, Place needs more professionalism

    Advice to Management

    need to be more professional. Need to remove partiality. need to appreciate employee. need to be proactive when issue comes up


  2. "Great experience within the realms of HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great people, great staf discounts

    Cons

    Long hours, lack of recognition, jobs for boys


  3. "Thomas Cook review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in London, England (UK)
    Current Employee - Analyst in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    Well established company, recognized brand, interesting industry.

    Cons

    Unclear strategic direction, too much politics.

    Advice to Management

    Make things simple.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "a"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    nice people, nice food, nice garden, discounts on travel

    Cons

    low salary, not always clear goals


  6. "A nice working experience, if you're under 30"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Glasgow, Scotland (UK)
    Former Employee - Customer Service Manager in Glasgow, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    Great initial training, both for sales as well as for destinations. Pleasant working environment, average salaries, not based on experience

    Cons

    Ideal for people coming out of school, or with an HND. Unsuitable for people over 30.


  7. "Mediocre at best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    Fun people, decent travel perks, AGMs

    Cons

    It's in Peterborough which is a bit of a hole

    Advice to Management

    Setup an ecommerce office in London.


  8. Helpful (1)

    "Great people, unorganized management and systems."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Litigation Support Executive in Bradford, Yorkshire and the Humber, England (UK)
    Former Employee - Litigation Support Executive in Bradford, Yorkshire and the Humber, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    The people that work there are amazing! Everyone works as a team and tries to make it work.

    Cons

    The business does not always make the best decisions. The programs they use are horrible. Business structure is a bit odd.

    Advice to Management

    Streamline programs and work structure.


  9. "Sears Travel Service operated by Thomas Cook Canada"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Thomas Cook (More than 10 years)

    Pros

    Great co-workers,
    Great Customers
    Good suppliers

    Cons

    Too numbers focused
    Not enough marketing support
    No support from Senior Management
    Threats if performance is not at their perceived level. $50.00 revenue per hour is not a realistic goal in this economy or marketing place.


  10. Helpful (1)

    "Very good colleagues. Good pay, really good lay overs."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Experiencing places I might never been able to go to. Travelling the world.

    Cons

    No full te employment. Contracts only.

    Advice to Management

    Start giving younger people full time employment.


  11. "Too much pressure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook part-time (More than 10 years)

    Pros

    Great travel benefits
    Good name in company
    Great product to sell

    Cons

    Too much pressure on individuals, esp when shops are short staffed and not replaced. There is too much you are expected to focus on at any one time and then they change the information they give you something completely different to focus on

    Observations and mystery shops staff do not like these and don't perform the best when they know they are being "watched" the introduction of video mystery shops will be the final straw for many staff and when you can't do you job from worrying if you will be caught on camera or scrutinised no one will perform to the best of ability.

    Targets stretching and over stretching and new performance objectives now brought in which once agin will probably get scrapped and something else brought in.

    Advice to Management

    Trust your long term staff on the fact they will do their job and not have to be continually monitored/ observed and have to live in fear of the mystery shopper.

    Support stores where they need extra staff and not give to much information to focus on.


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