Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated August 8, 2017
184 reviews

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3.2
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
53 Ratings

184 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • nice people, super locations, beach, sun, views (in 7 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 14 reviews)

  • No clear direction from Senior Management (in 9 reviews)

More Pros and Cons

  1. "In its time a great compmany to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Doesn't Recommend

    Pros

    The People & The Product

    Cons

    Disorganised, do not complete projects, tend to move on to new iniatievs quickly, low turnover - no new blood and if new people come in they need to adopt TC way of working any new ideas are dismissed

    Advice to Management

    Restructure Management Team - Bring in people from outside the travel industry


  2. "Still in the 70's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in London, England (UK)
    Former Employee - Analyst in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    - No pressure, stress-free environment
    - Location (Covent Garden)
    - Work life balance - 9am to 17.30 pm, most people do not work any extra hours
    - Very achievable personal targets

    Cons

    - Little understanding of the industry, especially of the online
    - Top down decision making only
    - Slow, process driven, too many layers
    - Politics and speed (lack of it), tends to be really impacting all part of the business

  3. "Very Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    maybe the CEO and some of the new strategy

    Cons

    Very low level management. You can unzerstand a bit because of transformation, but this level of confusion, no leadership, no information given, and very very silo mentality. Finance keep losing managers, IT transformation is disaster with all confused, HR do not help. Bad.

    Advice to Management

    should share vision (if they have one) and communicate. remember leadership as example not saying one thing in public meetings and then do the contrary


  4. Helpful (4)

    "Never join !!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in London, England (UK)
    Former Employee - Team Leader in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    - It used to be Harmony 3 years back , now NOTHING

    Cons

    - FULL of politics
    - Mid and Senior Management is Disaster
    - No career,Below Marker Standards on Salary
    -

    Advice to Management

    - Please look at the Software Department, No Strategy or IT vision.
    - There are lot of people who come to office and go daily, just sittting in meeting.
    - QA and PM Depaerment Sucks.
    - i wish i could take name, But no name no shame


  5. Helpful (2)

    "Full of false promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Sales Consultant in London, England (UK)
    Current Employee - Travel Sales Consultant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    If you are lucky you will have a great cluster manager like mine, if not there are no other pros

    Cons

    Extremely bad salaries
    You never get appreciated for what you do for the company
    Aiming for the future but taking 1 step forward and 5 steps back
    Believes that hassling customers with a barrage of phone calls is good customer service
    Sacks people if they get another job, even if its part time
    Sexist, unfair and just a horrible place to work, where you will have no future and try your best for a below basic wage.

    Advice to Management

    Sort yourselves out and start looking after your staff instead of the fat cats at the top.


  6. "On a local basis the atmosphere in the company is very negative. Head office have no interest in morale only figures"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee in Chesterfield, England (UK)
    Former Employee - Employee in Chesterfield, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I can't think of any.

    Cons

    Atmosphere, cluster managers, difficult situation facilities - no colour printers, use citrix for all systems, cant even save a word file onto the PC's

    Advice to Management

    Take a look at how many staff members have left the Chesterfield cluster in the last 2 years. We counted 30. Senior management here are bullying staff into leaving if the face does not fit


  7. Helpful (4)

    "This company destroyed my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Liverpool, England (UK)
    Former Employee - Customer Service Manager in Liverpool, England (UK)
    Doesn't Recommend
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    conference time was fantastic and Thomas Cook pulled off excellent managers conference every year ....all managers and csms were really looked after and taken abroad every year

    Cons

    Thomas Cook need a whole new HR department . I worked as a Customer Service manager for 13 years , I put everything I had in to my job and was a loyal and hard working employee . After having suffered a stroke which was stress related I was bullied by my store manager and regional manager to the point of no return ...having proven this to H R with malicious text messages and a lot of other proof , I was then bullied by H R and eventually had to leave . I have since become very ill and blame Thomas Cook for my illness . I would never recommend anybody to work for Thomas Cook

    Advice to Management

    Senior Management should take notice of Thomas Cook anti bullying policy as it is definitely not put in to place by the H R team , I was going to seek legal advice but was far too poorly but I may still pursue or publish the book I am writing at present ......no human being should be treated as I was by Thomas Cook

  8. "Full of politics, poor management and business strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    Not much to say I am afraid. However, some people are really professional (confused what they are doing over there) and multicultural environment gives nice experience.

    Cons

    This company is overwhelmed with POLITICS, so much that management can't clearly see it is a problem for engineering and business growing. Business owners are lost how to drive online business. Zero innovations and zero-creative product managers. Project management mindset , only dates are matters. Development is having whole pressure on their side because of lack of responsibility and ownership from business and senior management.

    Advice to Management

    Stop playing politics, focus on business and people finally. Stop pointing fingers who does what. Define roles and start building digital company. Define long-term goals, short-term ones are not solution for scaling business


  9. Helpful (1)

    "Utterly Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Thomas Cook full-time (More than a year)

    Pros

    Great colleagues who managed to maintain their dedication to the company despite the massive pitfalls working for the company holds, such as low salary.

    Cons

    Travel consultants are treated terribly by the company. People are just a T number, with no personal anything unlike some other travel companies in the country.
    The systems were massively outdated as Viewdata was still the thing.
    The hold times with the preferred suppliers whether they were within Thomas Cook or an external company were an absolute joke. I spent 4 hours on hold once. I may as well have called the public number.
    Need help with your computer, or something else along those lines? Good luck trying to get through to someone who can help you quickly, as they outsource everything to people who read off a script.
    Some store management could be awful and pretty much bully you regularly.

    Advice to Management

    Add the personal touch back into things. Give consultants personalised email addresses, and personal business cards.
    Stop outsourcing. Employ people within the company who are IT experts or whatever.
    Seriously improve relationships with external companies so we don't spend hours on hold. Also sort that out for internal numbers too. Having to take yourself away from your desk so you can spend an hour on the phone to the groups line is ridiculous.
    Stop driving people to book online. You're not helping the dying breed of a travel agent when you drive people to book online, despite the fact you get the same prices in store that you do online. Push people through to consultants so your consultants can get some success in there.


  10. Helpful (1)

    "Senior Web Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Web Analyst in Frankfurt am Main (Germany)
    Former Employee - Senior Web Analyst in Frankfurt am Main (Germany)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time

    Pros

    Flexible work schedule, great work life balance. Fair pay.

    Cons

    The Frankfurt office has no culture. No opportunity for growth, no training. Too slow to move and act like a start-up. No incentives for team work or cooperation across countries which leads to internal competition and every man for himself culture. Also lack of management and great leaders. Management teams don't provide credit or shout outs for members of their teams. The general rule of thumb in management is to protect yourself! Bad people managers continue to manage analysts even when it is obvious they should only stick to sales

    Advice to Management

    Encourage team building and Improve mentorship system and help people learn more. Hire real, knowledgebale and supportive leaders and make sure managers are actually managers and know how to treat people. Listen to your employees and introduce 360-degree feedback!


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