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Thomas Cook Reviews

Updated January 19, 2018
85 reviews

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3.0
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
14 Ratings

85 Employee Reviews

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Pros
  • Work environment is really good, You get to learn a lot (in 17 reviews)

  • people, culture, buzz and ability to manage your work life balance (in 9 reviews)

Cons
  • Can be long hours especially if there are issues at the airport with delays etc and wearing a full formal uniform in very hot countries (in 17 reviews)

  • blich; es kommen permanent weitere Aufgaben dazu, ohne Entlastung, work-life-balance eher schlecht (in 8 reviews)

More Pros and Cons

  1. "Travel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Gateshead, England (UK)
    Former Employee - Sales Consultant in Gateshead, England (UK)

    I worked at Thomas Cook (More than 8 years)

    Pros

    Good team mates uniform and breaks

    Cons

    Unrealistic targets rubbish pay and benefits


  2. "Overseas Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook full-time

    Pros

    Nice free accommodation and great team. It's fun liaising with guests and ensuring that all customers have the best holiday experience.

    Cons

    People are 'cherry picked' to gain promotion based on if their face fits! It's not an unbiased, fair system. Not enough work - days were boring and dull in the office.

    Advice to Management

    Provide a better system to ensure that all staff are utilising their skills and experience for the company's benefit.

  3. Helpful (1)

    "The definition of a Curate’s Egg"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Peterborough, England (UK)
    Former Employee - IT Analyst in Peterborough, England (UK)
    Neutral Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    New Peterborough HQ is a pleasant work environment with some well thought out features (social areas away from main work areas, jump-in meeting rooms etc). A very good restaurant with a wide selection of snacks and meals at reasonable prices. Superb care of the building by maintenance staff - hugely appreciated by everyone who works there.

    Some truly exceptional and talented people who want to actually do things.

    Great to see an apprentice program in place - big thumbs up for this.

    Real and significant evidence that Thomas Cook do place a high value on customer care and satisfaction - the Crisis Response Team program is impressive.

    Cons

    Open plan nature of office means you are dependent on the consideration of others to maintain a professional working environment. Sadly not always the case.

    Meeting Hell. I’ve never worked anywhere that wasted so much time on non-productive meetings. Pointless one-to-one meetings set to fill out the calendar of under employed line managers and seemingly endless and witless “all hands” meetings. If I’d just sat and read a book at my desk for those hours I imagine this would have been frowned on.

    IT is hampered by a combination of historical complexity, neglect, and current poor to none existant management. At first I was surprised and confused and then later disillusioned by the endless and generally pointless re-organisations and plans and schemes which came to nothing. I appreciate IT on this scale is difficult to manage and plan but you will do neither without bringing on board senior IT leaders with the vision, skills, and courage to make the required changes. This is manifestly not the case.

    Poor mid-level/line management. Many of these posts are non-jobs effectively, just doing HR style work (wasting time with the always pointless end of year review process) and other meaningless tasks. In some cases this leads the manager to over manage and in some cases aggressively micro-manage their teams in order to demonstrate they are “doing something”. In a number of cases I’ve been witness to this has descended into bullying - this is simply unacceptable in the work place and I’d be ashamed if it was happening on my watch.

    Advice to Management

    You are doing somethings very well and considering the financial position of the company, its many antiquated processes, systems (and, in some cases, people) you are almost achieving the impossible.

    You are let down by your IT leadership: a lack of vision, a lack of planning, a lack of communication. These things are often talked about on the shop floor - get some one to step off the cloud and commit to solving the real problems. Plenty of people are available to set you straight on what they are.

    Clear out some of the non-productive dreck who add nothing to the mission. Why are you paying people to hold back progress, why are you wasting so many people’s time with unproductive non-work? Be proactive in weeding out the bullies.

    Grown-ups don’t need managing at work. They need clearly defined goals, a well articulated strategy, the right tools, and colleagues who are enablers not blockers.

    Thomas Cook is a fine company but you need to drag it out of the Stone Age. A difficult job I agree but the alternative is a sad slide into irrelevance and being part of history rather than the future.


  4. "Kids Entertainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Entertainment in Burgas (Bulgaria)
    Former Contractor - Entertainment in Burgas (Bulgaria)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook as a contractor (More than a year)

    Pros

    Convinient work hours, nice coworkers

    Cons

    Poor salary, lack of safety in an oversees country, poor conditions of work

    Advice to Management

    The company is in a process of improvment the entertainers' work conditions. However, working in a 'cheap' country like Bulgaria is still a nightmare.


  5. "An OK, short term role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Administrator in Larnaca (Cyprus)
    Former Employee - Office Administrator in Larnaca (Cyprus)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    Thomas cook organised my accommodation and was generally smart with my travel plans

    Cons

    Quite a few. For a 5 and a half day full time week, the take home was £600. Those hours don't include the non negotiable overtime on other people's departments where you work 16 hour days (9am to 1am) to assist airport or bar crawl shifts after a day in the office.
    Ludicrous hour expectations and managers had a famous saying of "Don't like it? Quit then"
    The get togethers for staff were too far in-between and left you feeling very isolated too.

    Advice to Management

    Make sure your team actually feels like a team.


  6. "Learning opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in New Delhi (India)
    Former Employee - Sales Executive in New Delhi (India)
    Doesn't Recommend
    Positive Outlook

    I worked at Thomas Cook full-time (More than a year)

    Pros

    It's good place to work for the beginners from learning point of view.

    Cons

    If you are ideal for boot-licking then it's a great place to work.

    Advice to Management

    appreciate your employee, they are your real assets.


  7. "Decent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive in Mumbai (India)
    Former Employee - Executive in Mumbai (India)
    Doesn't Recommend
    Neutral Outlook

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    Very nice corporate office.
    Free coffee.

    Cons

    Long work hours.
    Underpaid staff.
    Do not cooperate if you have a medical condition.
    Indian orthodox work culture veiled under the modern corporate policies.

    Advice to Management

    Dont take your work force for granted. Neglected workers and stupid corporate policies lead to the work environment being horrible.

  8. "working around the world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook as a contractor

    Pros

    Traveling around the world, colleagues , meeting new people

    Cons

    Salary, accommodation , private life, extra hours,


  9. "Overseas rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Thomas Cook full-time

    Pros

    Great experience and opportunity hard work but rewarding

    Cons

    Being in a close net team 24/7 can be hard sometimes management can be really picky and have their favourites

    Advice to Management

    Get to know your staff members and don't pick favourites. Be fair and supportive


  10. "Worked for as months as an intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Operations
    Former Intern - Operations
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Thomas Cook as an intern

    Pros

    1. Get basic experience of work.
    2. Learn how to handle work pressure.
    3. Casual work environment.
    4. Best office interior

    Cons

    1. Working Saturdays if there's lot of work.
    2. Less stipend compared to work.

    Advice to Management

    Provide interns with employment rather than contract extension.


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