Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated August 8, 2017
184 reviews

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3.2
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
53 Ratings

184 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • nice people, super locations, beach, sun, views (in 7 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 14 reviews)

  • No clear direction from Senior Management (in 9 reviews)

More Pros and Cons

  1. "Solid company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time

    Pros

    Strong trading culture, with huge amount of autonomy.

    Cons

    Salary is low and the life work balance can be a challenge.

    Advice to Management

    Negotiate hard to get a strong deal when entering - there is money there and they do pay for the right talent


  2. "Friendly work place with good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly
    Good Benefits for employees
    Interesting Business
    Multinational

    Cons

    Slow decision processes
    Some areas seem to lose touch with others leading to poor communication and decision making

  3. "project specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Specialist
    Current Employee - Project Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    good team environment, good trael benefits

    Cons

    lack of clear management structure, lack of clarity

    Advice to Management

    quite good


  4. "Put under consultation for redundancy twice in four years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Editorial Executive in Peterborough, England (UK)
    Former Employee - Editorial Executive in Peterborough, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 3 years)

    Pros

    Big brand can be good for your CV

    Cons

    Unsustainable job instability. Oppressive management. Clique culture.

    Advice to Management

    Promote a culture of opportunity and reward. Genuinely innovate internally not just as external marketing.


  5. "Poor morale, poorer people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrator in Larnaca (Cyprus)
    Former Employee - Administrator in Larnaca (Cyprus)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    The free expenses were great. Training was great confidence building.

    Cons

    Pretty much everything else.
    We were paid £650 a month flat fixed rate as an administrator, which included working five and a half days a week. Taking that out in Euros meant it equated to even less.

    You'd often be and to work on your day or evening off, and you were "required" to do airport and bar crawl shifts too, so your days turned from 9-5 into 9-3am with an hour break to change.
    You were not paid for this overtime and it's hideously draining and unrewarding, especially the airport runs considering actual airport staff tend to get up at around midday, and you've been up since 7

    A lot of staff in my region were often told "Don't like it? Quit then" by power crazy managers, and our region saw at least 2 walk outs a week and the highest staff turnover in the company that season.

    Work for a company that treats you like a human.

    Advice to Management

    Recognize your staff are people, not numbers and train your managers properly, not just enough so it looks good for your "step up" schemes


  6. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than 8 years)

    Pros

    Good training
    Career progression opportunities

    Cons

    Profit culture to hold back creativity

    Advice to Management

    More transparency

    Thomas Cook Response

    Aug 1, 2017 – Senior Resourcing Manager

    Hi, We really love hearing people's feedback so thank you for leaving us some!


  7. "In retrospect I'd rather have done a Kurt Cobain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ITSC in Peterborough, England (UK)
    Former Employee - ITSC in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 3 years)

    Pros

    The low level people who are committed to making it better and social aspect are good.

    Cons

    The management structure is not flat as they claim by any stretch of the imagination. More managers conflicting which results in reduced productivity, outsourced support to countries that have zero english speaking ability. Painfully obvious clueless management. Favouritism, one set of rules for one and another for someone else, failure to identify and capitalize on talent...the list goes on...

    Advice to Management

    Stop trying to save your own miserable hides by hiding under all the red tape and passing the buck. The only success you've achieved thus far is turning vibrant lively employees into a bunch of ambling dry lifeless husks.

  8. "Great people, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time

    Pros

    The people are great and genuinely want to do a good job.

    Cons

    Lack of acknowledgement, bad management, lack of resource and support, strange recruitment practices.

    Advice to Management

    Look after your people better, listen to their feedback and take their concerns about managers seriously.

    Thomas Cook Response

    Aug 1, 2017 – Senior Resourcing Manager

    Hi, thank you for taking the time to leave us some feedback we really appreciate it - We will be taking everything on board and hope you continue to enjoy working with Thomas Cook.


  9. "Limited room for progression."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Learning & Development Consultant in Peterborough, England (UK)
    Former Employee - Learning & Development Consultant in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    Great new head office in Peterborough. CEO is focussed on the customer.

    Cons

    Long standing employees don't like change or new ideas which is difficult to take in a creative, digital environment.

    Advice to Management

    Think longer term for investments in people and technology. Push existing colleagues to develop and learn more to keep the company evolving as technology and trends do.


  10. "Internationales Arbeiten"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Oberursel (Taunus) (Germany)
    Current Employee - Marketing in Oberursel (Taunus) (Germany)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Interessante Arbeiten und spannende Projekte aufgrund der internationalen Ausrichtung. Relativ flache Hierarchien. Legere Atmosphäre. Sport- und Gesundheitsmanagement. Attraktive Angebote für Mitarbeiterreisen.

    Cons

    Aufstiegschancen sind eher gering. Technische Ausstattung für Mitarbeiter müsste verbessert werden. Angebot an Weiterbildungsmöglichkeiten werden zunehmend eingeschränkt. Kaum interkulturelles Training.


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