Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated January 7, 2017
23 reviews

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1.0
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
8 Ratings

23 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • people, culture, buzz and ability to manage your work life balance (in 4 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 12 reviews)

  • No clear direction from Senior Management (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "morale at an all time low"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Sales Consultant in Peterborough, England (UK)
    Current Employee - Travel Sales Consultant in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Holiday discounts, but the amount of discount is no where near as good as it used to be.

    Cons

    Pay does not reflect the pressure and conditions we are under. IT systems are abysmal, there seems to be one rule for management and one for general staff. You are expected to work very long hours, have constant pressure to the point that it has made me ill. It is impossible to take all your annual leave as nearly every request submitted is turned down.

    Advice to Management

    Start appreciating your staff, good staff are leaving at very fast rate. Put staff first and they will put the customer first.


  2. "Stagiaire thomas cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Chef de projet junior in Clichy (France)
    Former Intern - Chef de projet junior in Clichy (France)
    Doesn't Recommend
    No opinion of CEO

    I worked at Thomas Cook as an intern (Less than a year)

    Pros

    En tant que chef de projet junior j'ai eu la chance de travailler avec les différents services ce qui m'a permis d'être au centre de l'activité et du coup d'apprendre énormément sur les différents services d'une entreprise

    Cons

    travaille redondant et au bout de 3 mois de stage je n'avais plus de missions c'était l'ennui total

    Advice to Management

    donner des missions plus interessante aux stagiaires, payer plus vos stagiaires, pas de proximité avec les chef d'entreprise ce qui à mon sens est important


  3. "Think twice before you join"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    Nice new office to work in.

    Cons

    Management too focused on what they do now and numbers and not the people, knowledge and experience they bring.
    Departmental snobbery, major communication issues, no visible governance. Sinking ship syndrome.

    Too political and a lot of cliques within the organisation that shouldn't really exist. Sometimes acts like a new company rather than an established one.

    People not given any time to prove/shine and bring experience, knowledge and NEW ideas leading to "we do it this way" syndrome.

    Advice to Management

    Everyone has a voice you need to listen to them. Embrace change and invest and trust your people.


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  5. "run run run!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than 3 years)

    Pros

    if you are ambitious enough and don't value your relations with others, you can have opportunities to grow.
    Ciklum is the best that happened to Thomas Cook, but still they are not recognised as such.
    Everyone is free to work from home as they need.

    Cons

    There is no real development here. It's only surviving the jungle of politics and internal fights and transformations. They don't even get to know what they want for an outsourcing strategy.
    They pay under the average and don't do regular increases.
    They don't follow any rule, just politics and friendships.

    Advice to Management

    if you care about devs, show it


  6. "Cornershop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Director Level in London, England (UK)
    Current Employee - Group Director Level in London, England (UK)
    Negative Outlook
    Disapproves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    Can not think of anything - it is like being in a care home, or a retirement home... Not inspirational

    Cons

    Too big, full of old-traditionally minded people, who have not seen anything other than TC for 15-20 years, have no idea what other companies do, or what customers want.
    Creative finance to keep numbers reasonable and continued cost cutting, no chance for change - until significant change in management.

    Advice to Management

    Find new jobs - you are not in the right place.


  7. Helpful (1)

    "Joke of a company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Training abroad
    inclusive
    bad experience turned to a life lesson

    Cons

    - Unorganised chaos
    - Disrespectful staff
    - Unfair pay
    - Confidence ruiners

    Advice to Management

    Treat people with a bit of respect and attempt to not ruin young workers confidence!


  8. "Customer Services at Thomas Cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Larbert, Scotland (UK)
    Former Contractor - Anonymous Contractor in Larbert, Scotland (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Thomas Cook as a contractor (More than a year)

    Pros

    The company experiences very high staff turn over at both team leader and management levels so career advancement is a possibility.

    Cons

    None of the managers are skilled at managing or developing a company consistently. There are weekly changes of direction and policy, including 180 degree reversals.No training and no product knowledge passed to staff dealing directly with customers.

    Advice to Management

    Management need to listen to their customers and their front line staff to develop a coherent policy to enhance customer experience.


  9. Helpful (2)

    "not a good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thomas Cook (More than 3 years)

    Pros

    Travelling, meeting interesting people, learning how to survive

    Cons

    Very low salary, very big responsibility and expectations of the managers. The salaries have been reduced even more last year when CHF became stronger. They forced us to sign new contracts in the middle of the season. Many things needed for work you have to buy from your own money and no one will pay you back. No food provided, according to the contract. It is not good seen if you have your own opinion and express it loudly.The commission system very unclear and dishonest. During the last season many people left the company because they were fed up. The employees are treated unfairly.

    Advice to Management

    There are people working for you, not machines.


  10. Helpful (3)

    "don't get sucked in."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Sales Consultant
    Former Employee - Travel Sales Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    I have worked in various branches and always been lucky with the teams I have worked with. We kept each other going and upbeat

    Cons

    Low wages, long hours often with unpaid overtime or missed breaks and if you question it you will get the response oh "it's travel" as if this should make it ok and normal. Scary thing is you end up brainwashed into thinking it's ok. It took me a long time and a lot of other people telling me that it was not normal before I took the plunge and finally left the business. The problem is you love your customers but the background politics and ridiculous paper shuffling suck the fun out of what was and still should be fun.
    There is also no pay rise structure. Never go into travel expecting to get paid for your workload. I now get paid more for doing less.

    Advice to Management

    Re think wages. Think about the workload you are giving staff and pay accordingly. Stop moving the goalposts on incentives. In the past the low base wage could be made up but you have made it near impossible. There is absolutely no need to have a travel agency open on boxing day. Iv worked it numerous times and it's pointless. If you must insist pay the staff who draw the short straw a bonus for doing.
    Go back to loving our customers and not pushing concept and charter risk on people it may not suit. Also reduce the amount of form filling. Definitely go back to having travel and fe staff. You are losing all your dedicated long serving staff because of work conditions and bad management.


  11. "Very stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Sales Consultant in Unknown (Bangladesh)
    Former Employee - Travel Sales Consultant in Unknown (Bangladesh)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    Holiday concessions,Educationals (although there aren't many these days), relatively nice head office, Some lovely colleagues. Sorry, I really can't think of any more.

    Cons

    The amount of stress staff have to deal with for the amount we get paid is scandalous, we are treated like a number rather than a human being. The IT systems are Stone Age and forever crashing. targets are unacheiveable and our workload is added to constantly, so much so that many errors are made and management wonder why. The hours we are made to work are very unsociable and I don't feel like I have any quality time with family or friends. Morale is shockingly low across the company. Something needs to be done and soon.

    Advice to Management

    Look after your staff, then the staff will look after the customers.



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