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Thomas Cook Reviews

35 reviews

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2.0
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
9 Ratings

35 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • nice people, super locations, beach, sun, views (in 7 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 14 reviews)

  • No clear direction from Senior Management (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Lack of incentive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The only good thing about working at Thomas cook is the people that you work with, they are the loveliest people and are alway laughing and bubbly regardless of what is going on.

    Cons

    Minimum wage, no incentives unless you work in a city store, people higher up make changes that are only at the interest to their pockets not their staff or customers.

    Advice to Management

    Think about the retail staff that do the selling and make the company the money.


  2. Helpful (1)

    "It is mentally draining"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Sales Consultant in London, England (UK)
    Current Employee - Travel Sales Consultant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    Have a laugh with work colleagues in your branch.

    15% discount of TCTO holidays, however this used to be a lot more - Thomas Cook is becoming so much more right.

    Incentives, however I earn £1 per thousand. Where it used to be a lot more than that. I could walk away with £300-500 incentives in my pocket.

    Providing customers with a good service and making them happy with the holiday booked.

    Cons

    Management - is horrific. I have never known a company to be such a shambles. Rostas are done 2 weeks before each month as per our contracts it is supposed to be 4 weeks in advance. Short staff, work 9:30-5 and you do not get a lunch break and you are NOT allowed to leave the shop even if you don't have any food or drink on you.

    Treated like sheep, your just another number and easily replaced. Thomas Cook have lost a lot of valuable staff and replaced them with greggs staff. Shocking.

    You are spoken down to like you are in school. The managers will you your underperforming but they don't help you to improve, they do not have any examples of what I can do to drive sales.

    Advice to Management

    Have a clear concise structure.

    Treat your employees a lot better, you will find your company will be a lot better.

    It works two ways


  3. "Unprofessional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Sales Consultant in Accrington, England (UK)
    Former Employee - Travel Sales Consultant in Accrington, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook (More than 5 years)

    Pros

    Educational holidays and free trips, meeting new friends at work. Good salary when you have a good month of sales, cheaper holidays.

    Cons

    Terrible management constant changes to bonus structure which penalises you when you have hit a target. If you have hit a target then their theory is that the target is too low, let's make it higher.

    Advice to Management

    Not to treat your staff like slaves, accept that you have some exceptional staff and look after them. Maybe take a leaf from Virgin's work ethic. They look after their staff and feel appreciated.


  4. "Reaction & Panic!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The Travel Industry is an exciting industry to be part of and therefore, by default there is a sense of love and pride in being part of one of the UK's largest travel businesses.
    It's a cliché but it is the people that make it - there are some wonderfully talented people in the business and I have always felt there has been great camaraderie within teams.

    Cons

    Expect to work in continual panic mode; there is no clear direction - continual switching of strategy and focus. There always seems to be a weekly reaction tactic/focus which, due to timescales and resource, naturally creates an environment of anxiety and often, inefficiency - which can be both disheartening and demoralising..
    Nothing is given time to become established to actually gauge successes and failures, thus, lessons never seem to be learnt.
    Extra hours and expected for the love of the company.
    High blame culture - understandable as resource is so light and everybody is so paniced, that objectives and deadline are often missed, so a dog-eat-dog, 'save yourself' ethos is pretty standard.
    I love this company - but it can take its toll on your health at times!

    Advice to Management

    Clearer strategy and an investment in the resource, tools, systems and processes to help us to deliver. We all want to succeed - there is no better feeling for staff morale than being part of and seeing both progress and results.


  5. "Not a bad place to work but management seem disconnected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook as a contractor

    Pros

    Pros
    Working hard on turning company around with help from McKinsey consultants, rebrand good attempt at re-establshing the brand to the public

    Throwing money at IT requires strong management

    Cons

    Cons
    Senior Management, disconnected, far to many middle managers. Career progression and training none existent.

    Advice to Management

    Listen to your staff...


  6. Helpful (3)

    "Toxic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Peterborough, England (UK)
    Former Employee - Manager in Peterborough, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than 5 years)

    Pros

    Some great people in this business. Exciting product and good benefits. Had faith in the core business and the product.

    Cons

    Diabolical , chaotic management. Appalling decisions made by HR. Discrimination & subjective bullying rife in HR team, concerning as you would expect HR to set an example.

    Advice to Management

    Check out the behaviours in the HR team.


  7. Helpful (4)

    "Tech career? Don't bother."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Analyst in Peterborough, England (UK)
    Current Employee - Support Analyst in Peterborough, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    Nice people, casual dress code, OK canteen, the chance of a good holiday deal if you're lucky, the odd little perk now and then.

    Cons

    Appalling technology, disastrous ideas like thin clients, outsourced everything from help desk to infrastructure, no honesty, no forward planning, plenty of hot air about "roadmaps" which they never stick to, Information Security is ridiculously paranoid to the point you can't do your job, projects are delivered awfully, over time and over budget, if at all.

    Advice to Management

    Get the mud out of your ears and listen to the TECHNICAL people you've hired, not a bunch of dinosaurs who think that it's still acceptable to be as cheap as possible with everything.

    Be open to new ideas like your job advertisements (which are lies, let's be honest) say you are, and actually DO something with them.

    Be honest with what you're doing too, there is too much cloak and dagger from top to bottom.


  8. Helpful (1)

    "Poorly managed company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Thomas Cook full-time (More than 8 years)

    Pros

    Given responsibility
    Left to own devices but no ultimate authority
    Fragmented business

    Cons

    Weak leadership
    Lack of direction and steer
    Pure interest in saving costs rather than growth

    Advice to Management

    Look at the future with technology and travel and invest to grow the business, otherwise will only go one way


  9. "The work itself is great; (for me) the company was not"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overseas Representative
    Former Employee - Overseas Representative
    Doesn't Recommend
    No opinion of CEO

    I worked at Thomas Cook (Less than a year)

    Pros

    generally work with great people; clients are lovely and it's great to make a positive difference to their holidays; working independently with a lot of responsibility is great fun; leading events is enjoyable. Some locations seem great to work; others are not. So it is luck of the draw

    Cons

    Being forced to wear heels; working ridiculous hours for exceedingly low pay; lack of support throughout the business (although supervisors and team managers were fantastic, support just doesn't seem to be an important part of the business); being given accommodation very far away from hotels and the office; being moved to a different location with a very short notice (and you have to move, it's not optional)

    Advice to Management

    Care about your staff more - especially those who are only working high season. They are not always given sufficient training or support - and are thrown into the deep end, alone and isolated. The culture values of the company are great overall, but I do think there needs to be more support given to new reps


  10. Helpful (1)

    "Einblick in Tourismusbranchen"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Abwechslungsreiches Praktkum, guter Einblick in Branchen

    Cons

    Konzern stagniert durch veraltete Strukturen, keine Dynamik vorhanden, mangelnde Motivation


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