Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated July 7, 2017
53 reviews

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3.0
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
11 Ratings

53 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • nice people, super locations, beach, sun, views (in 7 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 14 reviews)

  • No clear direction from Senior Management (in 9 reviews)

More Pros and Cons

  1. "Great people, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time

    Pros

    The people are great and genuinely want to do a good job.

    Cons

    Lack of acknowledgement, bad management, lack of resource and support, strange recruitment practices.

    Advice to Management

    Look after your people better, listen to their feedback and take their concerns about managers seriously.


  2. "Fun place to work but quite unorganised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time

    Pros

    Lot's of Employee Engagement
    Very Customer focused Company
    Great L&D Team

    Cons

    Quite often things are rushed through and not all affected parties are consulted. Changes are then an afterthought

    Advice to Management

    Keep focusing on Customers, just take your time a bit more with new processes

  3. "Contexte très compliqué"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Paris (France)
    Former Employee - Anonymous Employee in Paris (France)

    Pros

    prix sur les voyages internes

    Cons

    beaucoup de pression, restructuration en cours


  4. Helpful (2)

    "Photography/Publishing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Photographer in Peterborough, England (UK)
    Former Employee - Photographer in Peterborough, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 5 years)

    Pros

    Great industry & great to travel as part of job. Good discounts on personal travel. Fantastic team of people dedicated to a historic brand, although this loyalty is somewhat taken for granted by senior management.

    Cons

    Below average salaries at Head Office, progression is impossible in some depts where promotion is a dead-mans-shoes scenario & then based on length of service more than merit.

    Management/Senior Management roles are filled externally 95% or the time, which is very common in the incestuous travel industry - this create a very obvious glass ceiling for everyone else.

    Advice to Management

    Your strength lies in your dedicated staff. Promote from within, and create clear progression ladders,


  5. "Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Service Sales Representative in Costa Calma (Spain)
    Former Contractor - Service Sales Representative in Costa Calma (Spain)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thomas Cook as a contractor (Less than a year)

    Pros

    nice people, super locations, beach, sun, views

    Cons

    long hours, small salary, under time pressure, stressful, demanding customers


  6. Helpful (1)

    "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    In my role there is flexibility and freedom to do what I think it's best. There is no micro managing. Very supportive management. Nice environment to work in.

    Cons

    No tangible benefits. Terrible offers , those available are payable before tax reduction. 2% pension. 23 days holidays. No discount for travelling ( they claim 15% but it's not enough and you get 10% off by booking online anyway)

    Advice to Management

    Better benefits please. It's a real real shame not to look after employees better. I would


  7. "Pilot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot in London, England (UK)
    Current Employee - Airline Pilot in London, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Good money, not thrashed to death like Easyjet.

    Cons

    Lack of choice in roster - no live flight swap site (like EasyJet/BA) to accommodate the odd day off for a wedding/ kids nativity, or even swap off long haul flight for short haul block. Poor staff travel.

    Advice to Management

    Live swap website or similar system linked to rostering/crewing system.
    Decent staff travel?

  8. "Thomas cook yes co-op no"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook part-time

    Pros

    Great team work at Thomas cook, Great atmosphere,

    Cons

    Co-op staff unhelpful, stuck in their ways and selfish. Rubbish hourly rate, having to push customers

    Advice to Management

    Make sure tc and coop are singing from the same hymn sheet. Ensure everyone is treated the same.


  9. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Consultant in London, England (UK)
    Current Employee - IT Consultant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook (More than a year)

    Pros

    room for progression, heightened resposibility

    Cons

    Plans are not always followed through

    Advice to Management

    Do more for personal development


  10. "Started as great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time

    Pros

    Can be interesting place to work, usually its your colleagues that make it a good place to work. Sometimes good incentives were ran although they were usually very biased towards high turnover stores so smaller stores did not have chance to compete.

    Cons

    Basic pay, constantly changing incentives - usually to save company more money. No care for employees from head office.
    Very little career progression available.

    Advice to Management

    Look after your staff and treat them correctly. Adopt a fair commission and incentive scheme. Basing achievement on total turnover penalises staff in smaller stores.


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