Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated March 23, 2017
165 reviews

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165 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • people, culture, buzz and ability to manage your work life balance (in 4 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 12 reviews)

  • No clear direction from Senior Management (in 8 reviews)

More Pros and Cons

  1. "Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Consultant in London, England (UK)
    Current Employee - IT Consultant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook (More than a year)

    Pros

    room for progression, heightened resposibility

    Cons

    Plans are not always followed through

    Advice to Management

    Do more for personal development


  2. "Started as great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time

    Pros

    Can be interesting place to work, usually its your colleagues that make it a good place to work. Sometimes good incentives were ran although they were usually very biased towards high turnover stores so smaller stores did not have chance to compete.

    Cons

    Basic pay, constantly changing incentives - usually to save company more money. No care for employees from head office.
    Very little career progression available.

    Advice to Management

    Look after your staff and treat them correctly. Adopt a fair commission and incentive scheme. Basing achievement on total turnover penalises staff in smaller stores.


  3. "My Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gatwick, England (UK)
    Former Employee - Anonymous Employee in Gatwick, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    Excellent team and colleagues :) perfect shifts and enough rest days in between >(

    Cons

    Career opportunities not so easy to achieve, often management doesn't pay too much attention to their fellow colleagues CC


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  5. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cabin Manager in Bristol, England (UK)
    Former Employee - Cabin Manager in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook (More than 8 years)

    Pros

    Great travel, good salary, wonderful people, perks included discount travel, decent amount of vacation days per year

    Cons

    very long hours, up to 65 hours per week shift patterns can be erratic, need to be able to work bank holidays including Christmas and New Year


  6. "Mixed feelings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Peterborough, England (UK)
    Current Employee - Project Manager in Peterborough, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time

    Pros

    * New working environment, the open plan layout includes senior management so they are not tucked away in closed offices. This means that staff get to interact with all levels.
    * Opportunities to work across markets via Group projects means that you are able to experience how the business works within other countries and broaden your own knowledge & experiences.
    * Whilst you aren't able to build up Flexi Time as such, Thomas Cook does operate a flexible working hours policy which is very useful for those who need to work outside of the standard 9am - 5.30pm hours.
    * Staff benefits may not be as good as they have been in the past, however there are still discounts available which vary base on time with the business.

    Cons

    * Inconsistency in terms of salary, and salary benefits provided depending on the department you work in or how hard your line manager is willing to push for you.
    * Long hours over and above core hours are not recognised. This is especially seen when travelling a lot for the business as nothing is received for the additional hours worked and the time away from home. It becomes an expectation, however as per first point, depending on who you are this may not always be the case!
    * Unwillingness to really improve on staff knowledge & capabilities unless its a course which can be done for little or no cost to the business. The only areas where this seems to be acceptable is for Finance or HR recognised qualifications. Often if permanent staff could receive additional training/qualifications pertinent to their roles, this would reduce the amount of money which is thrown at external consultants.

    Advice to Management

    Really take time to look at what is being offered to your staff and ensure that this is fair to all. Don't expect that staff should put up with what they have & be thankful just to have a job. Too many good people have left because of this and too many people remain working feeling that they are under valued.
    Recognise that sometimes money needs to be spent on your people to reduce further costs later down the line.


  7. "okay company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry
    Former Employee - Data Entry
    Doesn't Recommend
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 3 years)

    Pros

    nice people, nice department,
    okay place to work overall

    Cons

    no obvious career paths
    poor wages


  8. "Lack of incentive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The only good thing about working at Thomas cook is the people that you work with, they are the loveliest people and are alway laughing and bubbly regardless of what is going on.

    Cons

    Minimum wage, no incentives unless you work in a city store, people higher up make changes that are only at the interest to their pockets not their staff or customers.

    Advice to Management

    Think about the retail staff that do the selling and make the company the money.


  9. Helpful (1)

    "morale at an all time low"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Sales Consultant in Peterborough, England (UK)
    Current Employee - Travel Sales Consultant in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Holiday discounts, but the amount of discount is no where near as good as it used to be.

    Cons

    Pay does not reflect the pressure and conditions we are under. IT systems are abysmal, there seems to be one rule for management and one for general staff. You are expected to work very long hours, have constant pressure to the point that it has made me ill. It is impossible to take all your annual leave as nearly every request submitted is turned down.

    Advice to Management

    Start appreciating your staff, good staff are leaving at very fast rate. Put staff first and they will put the customer first.


  10. "It is mentally draining"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Sales Consultant in London, England (UK)
    Current Employee - Travel Sales Consultant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    Have a laugh with work colleagues in your branch.

    15% discount of TCTO holidays, however this used to be a lot more - Thomas Cook is becoming so much more right.

    Incentives, however I earn £1 per thousand. Where it used to be a lot more than that. I could walk away with £300-500 incentives in my pocket.

    Providing customers with a good service and making them happy with the holiday booked.

    Cons

    Management - is horrific. I have never known a company to be such a shambles. Rostas are done 2 weeks before each month as per our contracts it is supposed to be 4 weeks in advance. Short staff, work 9:30-5 and you do not get a lunch break and you are NOT allowed to leave the shop even if you don't have any food or drink on you.

    Treated like sheep, your just another number and easily replaced. Thomas Cook have lost a lot of valuable staff and replaced them with greggs staff. Shocking.

    You are spoken down to like you are in school. The managers will you your underperforming but they don't help you to improve, they do not have any examples of what I can do to drive sales.

    Advice to Management

    Have a clear concise structure.

    Treat your employees a lot better, you will find your company will be a lot better.

    It works two ways


  11. "Representative tour operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Punta Caña (Dominican Republic)
    Former Employee - Bilingual Customer Service Representative in Punta Caña (Dominican Republic)
    Recommends

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    Value.constantly at school.it help u to grow with a future

    Cons

    U might have to go to different countries

    Advice to Management

    Be the best.alk managers i had were owsome



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